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Customer Ratings & Reviews

Model:
EBGAIRPOPRTEL124
SKU:
10178517
$24.99

Customer reviews

Rating 4.5 out of 5 stars with 7615 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality, good battery life, and comfortable fit. They also highly value its ease of use, great price, and reliable connectivity, noting its strong bass. However, some customers have reported that the volume can be a little low, and a few experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 351 Showing 7,001-7,020 of 7,615 reviews
  • Rated 5 out of 5 stars

    JLab knocked it out of the park!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought it as a gift and the sound quality is really good at this price point plus the charging cable is attached to the case so no more looking around for it and its a nice color too really happy overall

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bud Wars!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are my second pair of JLab earbuds I purchased an alternate set but they just didn’t sound as good as my JLabs or for some reason fully charged didn’t last as long plus the jlabs were $20 cheaper!

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Don't waste your money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Volume went down after 6 months of use. Could no longer use because it was so hard to hear any music and/or person.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Pros mentioned:
    Battery life, Fit, Price
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Wonderfully Simple

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the next iteration in the JLAB GO series. This new gen version took last year’s model and improved upon it. First, price point is the wow factor here that I have been impressed with JLAB on time and time again. JLAB is able to offer a superior product at a next to nothing rate. The price is now even cheaper than last year’s model (at the time of testing). The unit now has a smaller storage capsule with a quite pleasing snap closure. The buds themselves are just a bit smaller. They still deliver formidable sound, with good highs and lows. I used the last gen for about a year at the gym. I had no issues during the course of the year. These new ones are showing to be in the same form. I always laugh that it feels like I never charge either, but they seem to always have battery life. For the price I would definitely recommend to anyone.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just spend the extra money on better earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They worked great for the first day or two but then they just started producing really muffled noise despite only being a few days old even if I changed the volume settings it wouldn't make a difference

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Horrible item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was definitely not what I expected . I was very disappointed in the quality

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds do not work and I feel like they should have tested them before I bought them

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 2 out of 5 stars

    Okay

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    Best Buy Employee
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Uncomfortable in ear. Disconnects easily and sound quality is not great. Affordable though and nice color

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Hate the case

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones but i cannot stand the case. It seems that sometimes the earphones don't want to come out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 2 out of 5 stars

    headphonesin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not the best headphones ive ever gotten. They lose charge pretty quickly and keep popping out of my ears, i got on black friday so they were super cheap but had i paid full price i would have taken them right back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Too big

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to get out of case and they are big, especially if you have small ears they dont stay in, will be returning.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    JLab Earbuds - Okay

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good for the price of the earbuds. The earbuds fall out of my ear easily & plastic feels rough inside of my ear.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Frustrating

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love other models of JLAB earbuds that i own. Bought these, and returned them 3 times because only one bud worked. I didnt bother to return the last pair because I gave up on getting a pair that worked (and they're very cheap, so the money didn't matter much).

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      All our Bluetooth products come with a 2-year warranty! Please reach out to support@jlab.com to resolve this issue. jlabaudio-conv

  • Rated 1 out of 5 stars

    Quiet Vibes, Big Sound: Reviewing JLab’s Wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they support your quiet time and relax-mode, travel or cooking

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I know they were a cheap option for work buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it says delivered, but I had not seen the package at all. It was sent to my work address when I actually did put in shipped to my home address.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor quality, the sound when somebody hear from earplugs is poor. Not recommen waste money

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine if sitting still. When walking, sound drops for 2-15 second blips randomly and regularly.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Why waste the planet with junk.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 star for being really cheap. 1 star for being able to produce sounds. There is no other good things about this pair of headphones to mention. I would not recommend anyone to buy this for themselves.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Garbage. Do not buy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of garbage. I bought 2 of these earbuds and they are garbage. Trash!!!!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to grab earplugs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s light, clear, and easy to carry. The only downside is that it’s so hard to get it out of the case. It’s small and very smooth that I can’t grab.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for your feedback. jlabaudio-conv