Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Model:
EBGAIRPOPRTEL124
SKU:
10178517
$21.24
Save $3.75
The comparable value is $24.99
Deal ends in 0:14:11

Customer reviews

Rating 4.5 out of 5 stars with 7615 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality, good battery life, and comfortable fit. They also highly value its ease of use, great price, and reliable connectivity, noting its strong bass. However, some customers have reported that the volume can be a little low, and a few experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 356 Showing 7,101-7,120 of 7,615 reviews
  • Rated 1 out of 5 stars

    Not worth it

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk don’t waste your money! People could barely hear me battery dies too quick

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Unable to pair the headphones back together.

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy these headphones. They're so cheaply made that the tap functions barely works. I purchased 2 of them and I accidentally unpaired them from each other, and now I can't get them to pair back together. That's what I get for purchasing these cheap headphones. Lesson Learned

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves the ear buds he wears them while he goes to the gym to work out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for my nephew and he uses it a lot. Pretty much a back up for him.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cool color

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fall out the ear all the time and they dont stay in ear

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Jlab ear plugs

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bad, doesn't work all the time bad quality. Right ear plug doesn't work.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Uncomfortable

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sounds fine. They dont fit well in my ears. They start to hurt

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Earbuds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They didn’t work the way I thought. Had a hard time controlling the volume.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    More compact but hard to get it out of the Case

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m always looking for good and affordable earbuds. I was very curious about the GO Air POP, compared to my GO AIR’s that I got earlier in the year. After a week of using them, here are my thoughts. I really enjoy these POP versions. The POP are perfectly pocket-sized version as they don’t stick too much out of ears. These are noticeably smaller than the GO AIR’s but I’ve more battery life: JLab projects it at 32+ hours of total playtime, which is what I am getting with multiple uses (video watching, music playing, and phone calls). They are comfortable in my ears as they are not protruding out of my lobes. They are rated IPX4 sweat and water resistant, which I’m glad because I do sweat when I exercise in the home and it’s starting to get colder and wetter outside. They are also Dual Connect which means I can take out one bud and it will still be playing without pause. Sound quality is actually decent although I have noticed I do have to increase the volume level when I’m using these outside. Another issue is with the included charging slim case. I like how they kept the attached usb charging cable to the case. It is smaller case which makes it harder to pick the earbuds out of the case. Overall, really enjoying these JLab GO AIR POPs.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Last try

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought I'd try one more time because i love my other models of JLAB buds so much. But once again, only one of them worked...

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      All our Bluetooth products come with a 2-year warranty! Please don't hesitate to reach out to us for any product support. support@jlab.com jlabaudio-conv

  • Rated 2 out of 5 stars

    Headphone

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ed phone is not listen sound is not clear I don't know it's just a is enough not good

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Don't recommend

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one side charges. I do not recommend this product.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Wireless earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Communication cuts out, and it's hard for others I talk to hear me.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    They're ok

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need the app to fully use all the features of these buds. The app is full of bugs and wont pair to your buds. Save your money if you want the full experience. If these are just your backup buds and you don't care about the extra features, get em.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 2 out of 5 stars

    Buttons don't work

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fine, but the buttons don't work at all.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Great little buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves um. They work great when she is doing chores at the farm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is going to love these! I like these better than wired.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my niece for a back up head phone and she loves it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Weak signal, just don't ever turn your head I gued

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't turn your head without the signal cutting out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your feedback! Please contact us at support@jlabaudio.com, and we will help you get a new pair. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not for me

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan. Was not great quality would not recommend.

    No, I would not recommend this to a friend