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Customer Ratings & Reviews

Model:
EBGAIRPOPRTEL124
SKU:
10178517
$21.24
Save $3.75
The comparable value is $24.99
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Customer reviews

Rating 4.5 out of 5 stars with 7615 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.5 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality, good battery life, and comfortable fit. They also highly value its ease of use, great price, and reliable connectivity, noting its strong bass. However, some customers have reported that the volume can be a little low, and a few experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 361 Showing 7,201-7,220 of 7,615 reviews
  • Pros mentioned:
    Battery life, Fit, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable Earbuds finally

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup/Charging The case is nice and small and the earbuds sit in fine. JLab has the charging cord as part of the case. That is a plus and minus. Plus you always have a charging cable ready to go to top off the case. Downside is cable is part of the case.so if it get damaged won't be an easy fix. So take care of the cable. Fit The fit in the ear are some of the most comfortable I've had. Most ear bugs I can only keep in for about 30-40 minutes in my left ear. These I could keep and not feel like my ear was hurting. So that was a wonderful win Sound: Sound is good. Bluetooth works fine and I had no issue. They sounded good and block out enough noise that while I miss ANC it didn't stop me from using them and listening to my music/audio books without issue. Overall these are a great pair of ear buds that are comfortable to wear sound great and come in a small and easy to carry package.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buzzed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After using the item for a couple hours, it had a continuous buzz sound. Was very disturbing and had to return the item to the store.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    The worst earbuds ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbud is the worst the charger is not compatible in the United States dont waste your time. Spend more get more

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      The Go Air Pop's charging case has a built-in connector that can be plugged into any 5v 1a USB port. You can also plug it into your phone's charger adapter. jlabaudio-conv

  • Rated 1 out of 5 stars

    ear bubs

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stop working in two weeks. Should have gone with the ones I had picked out. The person told me these were better ones

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the product you received. Please contact us at support@jlab.com, and we'd be happy to resolve this for you. jlabaudio-conv

  • Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the earbuds for less than a month and they already stopped connecting.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Please reach out to our customer support team. We'll have you up and running in no time! support@jlab.com jlabaudio-conv

  • Rated 1 out of 5 stars

    Crappy Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck! horribly head phones! I would never buy anything from JBL ever again!!! Don’t waste your money! Shame on Best Buy for selling such crap!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    left earpiece sound comes and goes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased in Febuary, lost sound in left earpiece March 13th, tried reseting, still intermit sound comes and goes in left earpiece, unable to return. taking a risk buying these..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Rara, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Defective earbuds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took 3 of these as gifts and one of them was defective (one earbud not working at all) Now I am out of return window and stuck with this. low quality not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not goo do not work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    factory defect, Bestbuy is not near me, and I request a label return, but bestbuy are not giving us that option. Shame on bestbuy

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlab.com or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Sucks.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset sucks and is not comfortable at all. Hard to get out of ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    dont waste your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    terrible sound quality. The Tozos from Amazon are same price and much, much better sound quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    dont reccomend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They stopped working from the left ear bud one week after purchasing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear of the issues that you ran into. We do cover all of our Bluetooth products with a two-year limited warranty, and we'd love to get you taken care of. At your convenience, please reach out to us either email, support@jlabaudio.com or give us a call at 405.445.7219 Mon-Thurs 8am-4:30pm PST and Friday 8am-2pm PST. We're here to help! jlabaudio-conv

  • Rated 1 out of 5 stars

    Do not purchase waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When i used them to talk on the phone, people tell me they cant hear me and or i sound far away

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Returned produce

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife could not get them to stay in here ear, so we returned them. We are not sure why this happened.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Would not buy again

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap product but only one of the ear buds worked when I bought it. Just needed them temporarily. Wouldn't recommend.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are not very good, the sound is not good, and talking with them in is not so good. Just not worth buying as a cheap set

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    NO

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke really easy and the sound would only work on one side. I had to keep reconnecting them to all my devices

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 1 out of 5 stars

    Bose is the BEST right?

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is the best Only if you purchase an extended warranty! They have fallen from grace in m eyes. Dont waste your money!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    JLab wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned these…one ear wouldn’t connect. I tried to watch a few YouTube videos but to no avail I had to return them to the store for another brand.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very Disappointed!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed! Only worked a few hours at first then only left or right channel. Now does not connect. I would never recommend the JLab-GO Air POP Wireless Headphones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv