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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality, good battery life, and comfortable fit. They also highly value its ease of use, great price, and reliable connectivity, noting its strong bass. However, some customers have reported that the volume can be a little low, and a few experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 406 Showing 8,101-8,120 of 9,595 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great airbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them . Fits well in the ear and sound is really great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Great price and great quality. I would recommend them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit perfectly and I haven't charged them in weeks. Love these!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Save a bit more money and buy a better earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this earbud is cheap, but you might regret your purchase. I bought this earbud, but the sound quality is not good and not loud! If you can just save little bit more money and buy a better product out there!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing with wonderful quality and reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for the price and is economical. Excellent sound.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for the product. Awesome wireless buds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    convenient, easy to use, price was right, good quality of sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great quality. Sound quality is excellent.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap earbud didn’t last long

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a cheaply made item didn’t last very long. My son used it for a few weeks but then went to garbage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. I bought these for my 14 year old daughter. She didn't really think she would use them. But she uses the pretty regularly. They fit good but didn't come q With extra pieces to change out. I bought myself a pair as well as a pair for my 13 year old son. It's nice they come in different colors so we won't get them mixed up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its simple to use and and also so nice I m really like this iteem

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    JLab -GO Air

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality. No explanation of how to use controls is a big drawback. Pairing the app doesn't always work. Lack of clear instructions is a negative.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    JLab

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are affordable wireless earphones! The white is my favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Charming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price and good sound light wight.I like to use every day

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great! I enjoy the many features as well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product affordable price. I always shop @ best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great bang for your buck!!!!! Highly recommended for all uses.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift for my wife.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She enjoy the quality of the sound and they fit comfortably in her ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Price Point is too insane to complain!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are there better sounding buds out there? YES Is there a better design for a case/charger? YES However, at the price point these are being sold, it really doesn't matter. They are 1/5th of the cost of one of my favorite brands because of the true haptic touch capacity. I've been critical of JLab and other brands for having wireless earbud sets but require pushing a physical button for controls. They typically cause you to jam the bud in your ear or were just too hard to press anyway. There may be a few mis-taps with the JLAB Go Air but I think its mostly because of user error in too long of a delay between double and or triple taps. Anything I would want to complain or see as negative is really hard to do as its a lot of technology for a stupid good price! The case is a bit crazy design and the built in charging cable only means planned obsolescence as it is going to wear out over time and then won't charge the buds. But again, my way more expensive "other brand" won't charge the buds any more because the charge/case port died. I have complained in this industry for a long time about wireless buds not coming with a charger brick and only shipping with a very short charging cable. And assumed they expected us to charge from a USB port on a computer, but it was never specified...by any brand. Finally, JLab comes out and says to charge off a USB Port on a computer. You can use a charging brick, but it is going to be hard to do so considering the shortness of the cable length. Not sure exactly sure how I feel about that, but again, cheap price point, cannot really complain. So as with all tech it will eventually break, but at least these one's are cheap to replace. As for Fit, I had to use the smallest silicone tip, and it still fits a bit awkward in my ear. I don't see these as a workout bud for me, as I feel like too much motion and they will fall out, I typically prefer ear clip style for this reason. But for general use they are just fine. I don't see any water/sweat resistance on the packaging so I'm assuming there is none. A huge plus is that both buds have their own mic, so there isn't a master/slave setup here, true independence. The only difference in functionality is Left has Siri/Google launch and Right Play/Pause. As for battery life, the suggested 5 hours I haven't hit as I don't have them in for that long, but they are holding steady so far and I don't see why I wouldn't get close to the claimed battery time. I highly recommend as general use, birthday, Christmas in July, COVID-19 distraction device.

    I would recommend this to a friend