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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 414 Showing 8,261-8,280 of 9,595 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds very good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the looks and the sound very impressive i like it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Hated these

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I REALLY disliked these. It was hard to get them to pair up. They wouldn't work as they were suppose to. Three taps for this, one tap for that tapping in the right place or not. Then it said they work independently but if you are charging one, while you wear the other, you can only turn up, or down depending on which one you have. Very confusing and FRUSTRATING! I bought these in prep for surgery. I couldn't return them as I had long recovery. I went back to the cheap plug in ear buds. Now I have Sony bluetooth WI-C310 and like them. So simple.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headsets. I can hear cleary with them

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good value, bad sensors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 30 bucks you can't beat this in terms of value: good audio, good form factor, looks great. But, and it's such a large one: the touch sensors on the side suck. They are either hard to trigger, leaving you slapping them with your finger repeatedly, or they get triggered by anything, like cloth from a hoodie. And while it's not a problem for me at all, I think some people will be perturbed that the charging dock has no lid. I assure you the magnets are strong enough to keep the buds in there, and unless you're pegging your dock at a wall you should be fine.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, thank you for your review. We can assure you that the magnets are strong and have been through rigorous testing. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work very well. I enjoy them. My only complaint is that I find it difficult to grasp and remove them from their container. JLab should have pul ridges or something on the buds where you grasp them to remove them from the container.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light and nice earbuds battery stay almost 1 week

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    For the price they sound wonderful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price you're very wonderful will recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, great package and totally worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sounded better that’s expected. I love the fact that they don have the wires so these can almost be compared to the more expensive brands.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    you get what you pay for

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked great at 1st but after daily heavy use only lasted about a month before one airbud started dying out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlab.com or call 405-445-7219. jlabaudio-conv

  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good substitute.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine. Not a replacement for AirPods, but I forgot to bring the AirPods on the trip. These have worked a substitute for video calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Difficult to pair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Difficult to pair/connect with on phone (Galaxy S20) but if they connect they do sound good (for 30 dollars at least)

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay for listening to audio books, but music is distorted. Main issue with them is when using them for calls. EVERYONE has issues hearing me.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Will, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Rated 4 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Still getting used to the push buttons. My wife doesn't like the way they look when in my ear. I think they will be a good pair for working out or working around the house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound for the price.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, a good pair of wireless earbuds. Very simple controls via tapping sequence. Nice bass response. Got an average of 2 1/2 hours of continuous playtime.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great starter earbuds for the price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my youngest daughter as a starter pair of earbuds. She uses them with her Chromebook for school and Tik Tok. They fit her ears well and she says they are comfortable. They were very easy to set up and she likes them a lot.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Back up

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these on sale, as a back up to my more expensive earbuds. Sometimes they worked and sometimes they didn't. I wouldn't recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Sorry for the troubles this may have caused. Please feel free to reach out to our customer support team to get a free replacement under warranty. You may reach us at support@jlab.com or give us a call 1-405-445-7219 8am-4:30pm PST We're here to help = )

      - Lourdes #TeamJLAB jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great value great sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definately a great value and great sound. Worth it

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    God for this price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice price for a similar product. The bad things that if you drop the case you wil loses the airpods

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You can't hear if they're not in your ear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great until you chew your food (gum... SMILE OR LAUGH) and the stupid things fall into your gumbo (almost, lol)... oh well, thank goodness for Best Buy making returns tolerable!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv