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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 418 Showing 8,341-8,360 of 9,595 reviews
  • Rated 4 out of 5 stars

    Not the best

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too small for big ears :) and not too good for long usage, batteries died too early, not long enough for walking.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have smaller ears so it was uncomfortable for me. They are great for working out but not talking on the phone.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Annoying to use

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For some reason the volume keeps automatically increasing without me pressing it or even having it in my ear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, we suggest troubleshooting using the quick start guide and re-pairing the GO Airs with a fresh connection. Also ensure that your device is not the cause of the issue. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones. Only thing is that they are kinda small and doesn’t come with extra ear molds to change them out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it does the job perfectly. No the best looking, not too much bass or treble, but it works good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it does the job perfectly. No the best looking, not too much bass or treble, but it works good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it does the job perfectly. No the best looking, not too much bass or treble, but it works good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Do not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were so glitchy. They constantly beeped and cycled through the settings randomly. They had a mind of their own. I returned them for a Sony pair.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation. We wish you contacted our customer support team first. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    problematic earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to return this earbuds twice to the store because the right earbud just stop working and eventually had to replaced with another and more expensive JLAB model. The earbuds where difficult to take out from the case. The compact size and construction quality where the only good this about this product. For me, not the best product of this brand, which tend to be very good. I will not recommend it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbud are huge. They kept falling out of my ear whenever i moved. I did not like them at all. Need to do better.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst one I have purchased

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I regretted getting these. They don’t stay in your ear well, sound quality sucks, and with wind, they start buzzing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Okay Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit issues with my ears was problematic as could not get them to stay in while running so had to return them.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good headphones the battery last all day The only problem is that the charging wire is to smalle

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vibration fall outs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems like they may be too big for my ear. They kept falling out as the sound vibrated in my ears.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Garbage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality was garbage. Would highly recommend that you do not purchase this item. It’s connect then disconnects. Overall garbage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    There not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not worth your money volume is really low on these ! Thank me later for saving you from waisting your money

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the low sounds you're experiencing! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Worthless

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not worthy of buying them. Just save your money and buy something better.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this. Please email us at support@jlab.com, and we'd be happy to help. jlabaudio-conv

  • Rated 3 out of 5 stars

    Earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think they could fit in ear a bit more comfortable. Sound is ok but have had better. Good for quick earbuds

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    CREDIT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are no so good on the sound. I would like to returned, but I been working until late. I hope I can get a credit for that Thank you !!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Worst case ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible case design. The charging cord is built in, but only two inches long so it just hanfs off the wall and there's no lid. I bought them for work, as I have an active and dirty job so if I have them in my pocket they're either falling out of the case or getting filled with dirt. If you're looking for something to use outside of the house this is not the product for you.

    No, I would not recommend this to a friend