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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 420 Showing 8,381-8,400 of 9,595 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Do not recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality but do not fit my ears. They keep falling out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not recommended for everyday use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for listening but not speaking. I have to shout for others to hear me while on a phone call.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    They need to be cheaper

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This type didnt last for me. They should cost half the price .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 1 out of 5 stars

    Poor quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't last a week before the left earbud went out. The right earbud sometimes won't link to a memorized device

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey gabe,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you set up with a new unit under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    Good option

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little earbuds to have around. Keep them in my pocket at work to use on lunch breaks and dont have to worry about losing them since they are connected to the case with magnets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these wireless In-Ear Headphones. These are the only ones that I have found that actually fit my small ears. I am able to wear the for several hours without my ears hurting. The are a great buy for the price! Very reasonable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Weren't working

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Takes a very long time to charge and a long time stuggle but they finally managed to get to 80% however only using it for 1 second the battery seems to already be at 70% i rarely got to use them as i had issues trying to charge them and they finally want to work. I can't seem to connect the second earbud and the audio sounds distant.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com. jlabaudio-conv

  • Rated 2 out of 5 stars

    Dont last long

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good while they lasted. Just stop charging and never worked again.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturer's warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 4 out of 5 stars

    earbuds

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well ear piece was a little to big for my ear keeps falling out and does not have extra ear pieces.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wireless Ear Buds

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice set of wireless headphones. Came with 3 different ear size cups, looks awesome, great sound, please remember to follow the setup, by burning them in. Holds charge for a very long time and recharges fast. Will purchase again.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re cute in all but trying to work out with them is a pain. They constantly fall out of your ear.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice quality for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio quality was really solid for the price that you pay, even thought the ear buds for me had to be changed it was still a really nice buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Four tries to crush with a car

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charge on these died a lot quicker than advertised. However, customer service was quick to refund me. One interesting stipulation was that I had to prove my product was destroyed; they recommended a heavy object to smash them with. So I ran over them with my car. Surprisingly durable. It took four times before they were really good and smooshed. Even then, one still was functional.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ear piece for Samsung phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear piece keeps falling out of the ear it’s very inconvenient

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    not up to the mark

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average earphone. not recommended for daily use. very tiny

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Budget build

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels poorly made plastic creaks and earbuds are difficult to take out because how small opening to pick up is.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Solid sound for a solid price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid battery life. Sound quality is expected for the price point. I rarely use headphones so wasn’t wanting to spend a lot. If you want a basic pair of Bluetooth headphones that produce quality sound definitely pick these up.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Jlab

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theses headphones suck they are not good quality at all. The right will work sometimes Left will work sometimes never at the same time.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not as loud like my older pair I had. Wouldn’t recommend these at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought and returned this product next day. Bad sound quality and hurt my ears. I don't recommend it.

    No, I would not recommend this to a friend