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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 427 Showing 8,521-8,540 of 9,595 reviews
  • Rated 2 out of 5 stars

    neva again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I didn't buy them they are so low smh I was better off getting the fake ones from a deli

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    A must have ear bud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds I have ever had! I use them at work, on a walk, and at the beach! I would most definitely buy another pair. The color is also eye appealing and amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I paid. This pair of earbuds are really good. Fast charging and easy to carry with me

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great. Purchased for Dad. He enjoyed them. They fit in his ear well

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. On sale for $20.00 usd. Fit and work great. Normal battery life.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones for workouts

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t really care for these headphones. Kind of difficult to operate and navigate.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    Great bluetooth earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality. Easy to connect to bluetooth. Battery life is shorter than I hoped.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not amazing but good for price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t want to buy an expensive Bluetooth headphone because I loose already my regular ones. Bought these to try it and the sound quality is not as good But it’s a new experiment for me. I think I’ll stick to wired ones for editing music, but might just go for a higher end one; next time for me to have the freedom while I dance and clean the house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gift for an active person. It was a great value for wireless earbuds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I hope you get a good one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only paired with my iPhone once, and even then it sounded like someone was grinding metal in the background. But if you buy it from BestBuy you have nothing to lose, I sent this one back and was given a full refund. Maybe you will get a good one. But I decided I wanted headphones I could connect to something directly, instead.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the price - they aren't noise cancelling but certainly work for in the gym

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor audio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low audio for music and receiving calls. Told that I was sounding far away when on phone calls.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even the small buds will not stay in my ears. Ughhh

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Maybe try the bigger ones as they might have a tighter fit and won't fall out. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and clear. The fit into my ears is strange but for the most part great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good at all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value is poor, they fall out of your ears easily! Hate them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. The proper fit is key to a great listening experience. If none of these tips work you can purchase 3.5mm ones elsewhere to place on your buds. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    jlab audio-go air true wireless in -ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to figure out how to use it. It is hard to push down on the little arrow spots. But it works well with my smart phone. It is nice not to have wires to worry about.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JLab Headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my boyfriend for work and the gym and for the price, he loves them! Daughter has the same pair for school just different color and she enjoys them as well!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Bad disighn

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds don’t fit right, they ( ear buds ) keep dicconecting

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. Perhaps try the Go Air Sport I found that the hook is a lot more comfortable. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    Not satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity is not clear, sounds like l am talking in a tunnel.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great headset should biy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sides are very sensitive to touch but otherwise very nice headphones great job jlabs

    I would recommend this to a friend