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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 428 Showing 8,541-8,560 of 9,595 reviews
  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product. Worth the buy. Will enjoy using.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome headphone

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Quick fast pick up. Been having these headphone for almost a year and still work great ! Definitely has helped in my critical situations lol ..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WIRELESS EARPHONES

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to replace another pair that had failed. These worked great with my phone from the first! They are comfortable and did not require any unusual fitting!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good earbuds, don't stay connected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good buy. Dont stay connected. Wouldn't recommend

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok but!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked them when first purchased. After about 2 months the right earbud stopped working.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Returned

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We couldnt get both buds to produce sound as directions indicated.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Won't connect trash headphones When they was connecting hanging up calls Distorted Best buy customers makes things worse terrible headphones and company that's trying to make me keep these trashy headphones

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlab.com or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Do not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of them does not work even after troubleshooting

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These are nothing but garbage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for about 3 months as a backup pair of headphones. I now cannot connect them to my phone, and they will not turn off no matter what I do. Hold the buttons for 5+ seconds, nope. Put them in the charging case (which should automatically turn them off), nope. Do yourself a favor and pick any other brand besides jlab.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DOA, mic is not working from day 1.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. It was dead on arrival. I mainly used for music, and when I needed to make a phone call? turned out its mic was not working. Contacted JLab and was advised to send it back to them, on my expense. No, thank you. I rather to toss this junk instead.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, great sound for the price I will recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool quality, especially for the price…………………………..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger threw me off at first, I think it is super awesome you don’t have to have a specific charger and can charge it in any USB!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for now

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have these. They are great to listen to music. Sometimes people say they can’t hear me. So I use these as a backup.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didnt work out for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work fine for me to hear music with, but if trying to have a conversation the people i talked to said i sounded under water

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We'd be happy to help out! Please contact our support team at support@jlab.com. jlabaudio-conv

  • Rated 4 out of 5 stars

    Great teenage product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son lo es his buds. He wears it everyday without any issues.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter did not like these so they were returned after use for 2 weeks...

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Useless

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like them at all don’t like them don’t like them

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For what I paid for them I can’t complain if I needed to I’d buy them again

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Better option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the quality you would expect. Decent but the sound quality is inadequate.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv