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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 429 Showing 8,561-8,580 of 9,595 reviews
  • Rated 4 out of 5 stars

    Decent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very basic but the least expensive. Given the price, they work fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has an ok sound. I'm not to fond of the charging cable. But it's ok. Does it's job.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds quit charging an one quit working. I would not recommend this for anyone .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Reliable and comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own at least 5 different pairs of wireless earbuds and these are among my favorites. Very comfortable, especially at bedtime if you like drifting off to a good audiobook.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste your time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On first glance, this is a great product with great reviews at a great price. Unfortunately, the reviews don’t match what I observed. As soon as I placed phone down there was no sound. Tried to problem solve with no success. Spend more money to get a better product or stick to the headphones that chain you to your phone.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We are sorry about this issue and would love to make it right. Please reach out to our customer support team so they can assist you with our Two-Year Warranty claim process. -JLab Audio jlabaudio-conv

  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace wireless earbuds so i bought these. I'm satisfied so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer Beware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. The left and right never synced. Was never able to use the pods. Total duds. Do not recommend. I submitted a ticket for customer service help from the brand and they never responded.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Microphone very poor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    when speaking with the headphones the sound is very muffled. The purpose that I purchased the headphones was to talk on the phone using the headphones while doing other activities so I would not have to hold my phone in my hand.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi! Please reach out to us at support@jlabaudio.com. We will help you get brand new earbuds :) jlabaudio-conv

  • Rated 4 out of 5 stars

    Air Pods

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are ok. They don't stay in my ears. They keep falling out. Very irritating.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Legit horrible, even for the price

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked this up during a random sale and was shocked how bad they work - dropped connections like crazy. Maybe it's just my phone, but I couldn't even get through a single song without them going in and out. Grabbed some AirPods and it was night and day.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not too good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them within 2 weeks they won't turn on. Just light comes on. Need to return.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello brat
      When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Good Value for sure but

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Value. Comfortable and in ear. Controls are a little tough in my opinion but overall a good set.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They're alright

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You'll have to tune your device sounds settings to make these work how you want.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good with the right expectations

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is okay. Found the best EQ setting for me is Balanced. Comfort in the ear is okay. I use it for running and it's pretty secure in my ear so I don't fear it falling off. I could not consistently choose the functions from tapping the buds. I recommend it for the price I paid for it ($20).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought as stocking stuffers...no issues as far as i know

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    These won’t stay in

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased and returned these within a week. I never got them to stay in my ear correctly. Navigating all the options was tedious. I ordered my favorite plantronics edge and it works perfectly. Someone else might have better results, but not my experience.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you had with the ear tips. We wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help on issues regarding our products. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a cheap pair of buds. Not for me i took them back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Kristen,
      Thank you for your feedback. We take our customer’s concerns
      very seriously. We’d like to get to the bottom of this to make sure we can
      resolve any issues you might have had, so please reach out to
      us at Reach out to us at support@jlabaudio.com
      or visit jlabaudio.com/contact jlabaudio-conv

  • Rated 4 out of 5 stars

    Works as it should.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good item, it works as ie should, I highly recommend this item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Should have gotten black

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and new best friend at the gym. Definitely a great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool and compact!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These eat buds are awesome for the price point! They are great for smaller inner ears and they don’t look like you have a hearing in. Love!

    I would recommend this to a friend