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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 431 Showing 8,601-8,620 of 9,595 reviews
  • Rated 2 out of 5 stars

    They do what they’re suppose too.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound okay, I have really tiny ears and they fall out often. I put on the smallest rubber pieces. I bought them for the gym, and they fall out every couple seconds. If you’re just laying around listening to music, they get the job done.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Ali, when placing them in your ears try giving them a slight twist away from your face. This may help to lock them in place. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give minus stars. The sound on these is horrible. Even with an app to boost the sound they are very hard to hear. I have some Skull Candy ear buds that are several years old that give much better sound. I wanted to like these for the price but they are a waste of money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    Good enough.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough for the price. Dont expect great stuff.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JBL Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones are really good but not really that comfortable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Won't Work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One earbud WILL NOT work. "Troubleshooting" in the directions don't work either as they earbuds don't respond, let alone respond in the fashion they're said to in the instructions. Trash

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for a couple months. They came in an open charging case. I put them in my pocket and they got dirty pretty quick. The right ear bud stopped working but the left continued to work until I lost the right one. Now, I have to get another set will try a different brand.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Good for the Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife to see if she liked them. I could not get her to get use to them since she did not want them I took them and I like them.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good wireless ear phones. I like the white color.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I could give it zero I would things died within a hour in the plane ride and then stopped working all together complete garbage

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 5 out of 5 stars

    Sweet comfortly ear buds mother approved

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my mom who was picky with items in her ears. These felt for comfortable that she forgets their in her ears.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough for the price paid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great wireless earbuds, great color, the charger is not included

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is truly a case of you get what you pay for. The sound quality is very poor. There are basically no features, just a waste of money. It is this cheap for a reason

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Outstanding basic in ear headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried quite a few in ear headphones from low to high end, and overall find that you typically get what you pay for. The JLAB GO Air are an exception where the sound quality and build out perform the price point. In the box are the earbuds, charging case and cable, and additional ear tips. Pairing is easy and intuitive with my Samsung Android phone and will remember the connection until I remove to pair with a different device. I liked the fact that both earbuds pair separately, so you can use either one or both. Power on is a press and hold, then controls are on each earbud with single tap (volume) and double tap (play/pause), by tapping three times you can change the EQ mode from balanced, to Bass Boost, to Signature. The length of tapping takes a bit of practice to get a consistent expected response, but better than any other tap controls in this price range. As far as build, these ear buds are light weight, as is the portable charging case. Charging time is advertised at 1.5 hours giving a 5 hour battery life, which is accurate based on my usage. Over the months this has been relatively consistent and I haven't yet seen any drop off in battery life. There is a blue light indicator on the case to show when the ear buds are charging. The ear buds are a decent fit, they feel slightly lose in ear, but doing basic chores and moving about they stay comfortably in. When I tried to use them running they will stay in when running smooth strides and even terrain, however during off road running they tend to move and eventually fall out. The sound quality is stellar for what I consider to be an entry level headphone. Yes there could be a bit more depth and range, however these easily compete with products way above this price point. The volume range, combined with slight noise cancelling and built in mics, yielded both quality calls and music listening in environments with moderate background noise. Overall, these ear buds are a solid five stars based on the value and functionality included in this price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can be better

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not having a lid, dust and co get in there. The earbuds are not much “noise cancellation” actually you can hear them rasp in your ear.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Husband Likes Them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband Likes These. He usually doesn't wear earbuds because he doesn't like them, however he uses these ones. So that says something about the item.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless earbuds for the price. My daughter loves them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unreliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the ear buds a handful of times, and one of them already stopped producing sound, unfortunately after the return/exchange window. I started a warranty claim with the manufacturer, and it doesn't seem worth the time and money for a replacement that I'll barely use anyway.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    decent quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just tested these and they're ok. i think they're worth what you pay for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my son he wears them every day he loves him !! I would recommend purchasing them again

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price was very cheap and quality was t great either. Had difficulty in connecting with my iPhones at first. It worked later on but sound isn’t great either. Buds don’t fit well in the ear. Would stay away from this cheap quality.

    No, I would not recommend this to a friend