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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 440 Showing 8,781-8,800 of 9,595 reviews
  • Rated 1 out of 5 stars

    Non working Bluetooth headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One headphone didn't work at all. I called tech support and they told me to destroy these, take a picture and send it to them and they would send me a new pair. I returned these to Best Buy and got my money back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there Alex, we're sorry if you disliked our proof of disposal warranty policy. Because of COVID-that method is the fastest way to get customers a replacement pair. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    The worst earbuds ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This earbud is the worst the charger is not compatible in the United States dont waste your time. Spend more get more

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      The Go Air Pop's charging case has a built-in connector that can be plugged into any 5v 1a USB port. You can also plug it into your phone's charger adapter. jlabaudio-conv

  • Rated 5 out of 5 stars

    mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value great price good deal good shipping time

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Davy, nice we are glad to hear you love them. If you ever need anything, feel free to reach us at support@jlabaudio.com or visit us for quick live chat via our website jlab.com. Thanks for the support :)

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 5 out of 5 stars

    Jlabs

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it.i want it.i love it.its a nice gift everybody.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXCELLENT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am happy using for GYM......always EXCELLENT prices in BEST BUY!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good pair of earbuds for the price point

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab Go Air is a good pair of earbuds for its price point. Pros: ⁃ Light weight ⁃ Good bass ⁃ Stays in your ear (just like most earbuds, it seals in your ear so the sound really resonates, & it acts like a noise cancelling feature) ⁃ Tapping gestures to control is pretty good Cons: ⁃ Case doesn’t have a lid to close so dirt can go inside the charging case ⁃ Highs are too high even when using JLab signature equalizer setting; sound is a little muffled at the same time ⁃ Spotty Bluetooth connection at times; sometimes has static, sometimes gets disconnected ⁃ Phone calls are a bit on the soft side Overall, again, this is a pretty good set of earbuds especially for $30. Unless you’re an audiophile, I think this might work for a lot of people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Quality Good Price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these...good quality, price is right. Would buy again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Crappy Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They suck! horribly head phones! I would never buy anything from JBL ever again!!! Don’t waste your money! Shame on Best Buy for selling such crap!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Cheaper than air pods

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have these. Although the sound quality does diminish after long use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very very good item got for my son he loves them

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    left earpiece sound comes and goes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased in Febuary, lost sound in left earpiece March 13th, tried reseting, still intermit sound comes and goes in left earpiece, unable to return. taking a risk buying these..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Rara, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 5 out of 5 stars

    JLab wireless headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the money. Would recommend to anyone looking for cheaper wireless earbuds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Game

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nic ed item to have purchase. We will enjoy each time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent for my daughters

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter's love them they're great. They use them to listen to their music on their phones.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to use these while cutting the grass and it would constantly skip forward and back through songs without me touching them. Needless to say they unfortunately ended up under the lawnmower. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    JLab Audio

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas presents for my son in the Army Rangers thought they'd be nice to have when he runs

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid this earbuds make yourself a little favor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know where the reviews of this earbuds are coming from. A flat plane sound. No bass ,no volume Please avoid this waste of time Our time is valuable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    #1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them to work, they are small and of good volume in audio, you can use only one if you want

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds started acting up three weeks after purchase, I was going to try and get them replaced but it was passed the time limit to take them back, so I just ate the loss and brought another pair online.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking wireless earbuds I got them for my family for Christmas

    I would recommend this to a friend