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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 452 Showing 9,021-9,040 of 9,595 reviews
  • Rated 3 out of 5 stars

    The upgrade is worth it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly if you're only listening to music then cool make the purchase. The mic on these isn't great for phone calls, not sure about gaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jlab

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy fit can’t hear music very clearly while wearing

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't take a charge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charged fully but buds won't charge does after 1 hour of wearing said low battery on my right does that I missed the return day by 2 days need to bring back

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Please dont purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Do not purchase this item. When listening to music its literally sound out of one ear, voices out the other earbud.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    HEADPHONE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST HEADPHONE I NEVER HAD ....................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Need dto be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought it was going to be a good $25. No nosie Cancelation at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 5 out of 5 stars

    A great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1st set of wireless In-Ear Headphones; pleased so far!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for price.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s another What you pay for you get thing. It’s not the super best in the market but if you’re looking to get something replaced, thatll work

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Didn’t charge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The case doesn’t charge red light turns on when we plug it in and turn off 15 seconds later, I have left them over night and nothing happens

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, when you charge your earbuds make sure you are using a 5V 1A charger as we note in the instructions. If the charger is more than 5V 1A the earbuds or case won't charge. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Great Ear Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds were great until one of them got lost.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ENJOY THESE EARPHONES WHILE I GO FOR A MORNING JOG

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad choice.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two pairs. One never worked and the other one works fine for a week. then start to have some issues with one of the headphones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Mediocre Bluetooth connection.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid, sturdy design, but when riding my bike/walking the constantly skip, jump, go out of key, or in some other way there's an interference with the sound.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor in quality, lasted only 11 months, would not hold charge

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturer's warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 5 out of 5 stars

    Transaction was flawless.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again, flawless transaction but earbuds are the issue.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sucks keep going in and out the worst headphones I have ever had

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this. Please email us at support@jlab.com, and we'd be happy to help. jlabaudio-conv

  • Rated 3 out of 5 stars

    Perfect size for smaller ears, but unpredictable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch controls were very unpredictable. Songs would change for no reason. That was unfortunate because the size was absolutely perfect.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great witeless earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not need an apple ear buds. I prefer this brand

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice ear buds with different size tips

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Ear Buds with great sounds and quality price!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no way to recharge and can not pair to my Computer for Zoom meetings They should have an adapter for the charging It is useless to me.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, the GO air charger has a built in USB cord. You can charge the case via the USB and connect to your computer by putting the earbuds in pairing mode. Please reach out to JLab if you would like help. support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2 -JLab jlabaudio-conv