Customer Ratings & Reviews
- Model:
- EBGAIRPOPRPNK124
- SKU:
- 10180111
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.
This summary was generated by AI based on customer reviews.
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has bass but everything else is a lie it says running time 20hrs but it's barely 3
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .These earbuds have 5 hrs of playtime per earbud when listening at medium volume. You'll receive another 15 hours from your case equaling 20 hours of playtime. We're sorry for the confusion. -JLab Audio
Not worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all good, very poor audio quality. I am returning the item.
No, I would not recommend this to a friend- Cons mentioned:Volume
Not loud enough!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these earbuds weren't loyd enough for me and bass was lacking. I returned for a refund.
No, I would not recommend this to a friend Earbuds are duds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work, I got two pair and both times the left earbud doesn’t work
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than 2 months after normal use. Won't connect anymore or turn on. Not good. I guess you get what you pay for.
No, I would not recommend this to a friendMy purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very clear with how the charging station works cause I followed the directions and still not keeping a charge
No, I would not recommend this to a friendKeep looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Fully charged before use. Could only use 35 minutes. Not worth the money
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a week it stop working. So I be thinking if I should go in any Best Buy store to address the issue.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, they’re definitely garbage. One works, the other doesn’t. Will return.
No, I would not recommend this to a friendWont turn off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of bugs and issues with turning off in the charging pod
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .So sorry about this. We'd love to help out. Please contact us at support@jlabaudio.com.
Okay purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the prize, these are OK I didn’t enjoy the sound too much, I would much rather go with a different product
No, I would not recommend this to a friendSave your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are uncomfortable to wear and the sound doesn't get loud enough.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Only one ear bud works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Only one ear bud works and because of the pandemic I cannot get anyone on the phone to return product
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey lily,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support
Needs improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible sound, clarity for sound is no good. Spend more money and get something with better sound quality.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Do not like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like this product. Felt cheap. Would not refer this product to anyone.
No, I would not recommend this to a friendYou get what you pay for.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one ear piece worked. Broke first time it was dropped.
No, I would not recommend this to a friendWon't recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not worth the price, charging stopped after using after awhile
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Maxim, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
Davian
#TeamJLAB
Get what you pay for!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tap to change function not positive, and since they’re waterproof-it would be great if they float!
No, I would not recommend this to a friendWill not connect
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite an hour of trying, these headphones will not connect.
No, I would not recommend this to a friendPoor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only one bud works. Reviewing on the internet that seems to be normal for these.
No, I would not recommend this to a friend