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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 461 Showing 9,201-9,220 of 9,595 reviews
  • Pros mentioned:
    Ease of use, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Wireless Earbuds for the Price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab - GO Air True Wireless In-Ear Headphones are a solid pair of wireless earbuds for their cost. The fit and feel is good. The sound is solid - not high-end, of course, but still solid. They were very easy to pair and are simple to control. They snap into the included charging case and start up as soon as you take them out and put them in your ears. They do feel a little stiff in my ears and I believe I could reach a point of 'wear-fatigue' after a few hours. However, I don't use them for extended periods of time, so it's not an issue for me. I do wish there were a cover for the charging case, but they feel secure when in it. Great wireless earbuds for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent into to wireless earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you may or may not be expecting much from these earbuds. I certainly wasn't expecting much, but I figured I'd give them a try as our office is allowing us to work with one earbud it. I was honestly blown away by the sound quality to the size of the driver. On the default custom EQ setting, bass sounds very decent, vocals can still be heard, and high notes can still be discerned, though with a bit of tin sound. I can't recommend the other two built in EQ settings, but that's my taste as I listen to rock, pop, and audio books. The come with the standard recharging case and magnets to secure them in place. There is no USB port on the cast as it comes with it's own little USB plug on a cord. It's a neat feature, but I find myself having to support the case near an available USB outlet. The earbuds go into seek mode once they are removed from the case and pair relatively quickly. However, all is not great with these. With this price come some sacrifices. There is no cover to where the earbuds sit in the case. This means if you keep them in your pocket, you'll likely bump into them going for your keys. I also found that the touch sensors are very sensitive. If the magnets break free in your pocket, you'll likely come back to a few tracks skipped in your song list or audio book. The biggest what the heck moment though is the silicone on the earbuds. They have raised copies of the company logo made out of stiffer material. These logos rub against the inside of your ear when you wear them and can feel like something itching inside your head. The posts that the silicone are on are very wide compared to most other earbuds, so don't expect to find easy replacement. You'll need something 5-7mm and most are 3.5-5mm. If it weren't for that, these probably would have earned a 5 star for cost to value. Hopefully they'll fix that error in later releases.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after few months, I would not recommend it

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but does not last as long as it says they're supposed to.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    To bug for comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is to big to comfortably stay in your ear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, every product comes with extra ear tips. We recommend trying them out for the best fit. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Worked for 2 month, then issues with connectivity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not great, but for price was OK. Problem is after 2 months, issues with connectivity. Intermittent connection in one of them, making very annoying to listen to conversation or music. Warranty expired. Unfortunately, will not recommend it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Joseph, we are very sorry about the connectivity issues you're experiencing. We do have a two year warranty on our Bluetooth products so if you only purchased 2 months ago you are still covered by this. Please reach out to our customer support team to start the claims process. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Worse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy the protection plan it sucks don’t recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is junk......................................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in the first week. Terrible product. Do not recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't even like it. Left bud wasn't even working.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    ...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still trying to figure out how to use them to their full potential

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right ear bud only worked about 50% of the time. I returned them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We wish we could have helped before you returned them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Missing price match

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price match for this product was processed but never got credited.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, we hope your earbuds are working well for you. If you they aren't please reach out to JLab directly. support@jlabaudio.com 1-405-445-7219Hours of Op: (PT)Monday - Thurs 9-4:30Friday 9-2. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    DO NOT BUY!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ear buds do not work and store would not exchange. DO NOT BUY!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Okay headphones. Lasting charge

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay sound mediocre earpiece. Love the color. Would recommend to a friend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Huge let down.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had these for three weeks and the left earbud quit working. Enough said.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello becca
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Bad quality product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor built quality, would not purchase it ever again.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Neil,

      We would love to help you fall in love with JLab, please reach out with our customer support team Reach out to us at support@jlabaudio.com
      or visit jlabaudio.com/contact

      - JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    not my purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not buy these yet got an email anyway asking me to promote

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, it seems like someone may have entered your email accidentally. We're sorry you did not order anything. We ask you to not give us a bad review if you have not had any experience with the product. Thank you. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    its ok

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i got it for my son he say he has too use both to hear any thing on them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality. Balance sound is off. Not ecommendable

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv