Customer Ratings & Reviews
- Model:
- EBGAIRPOPRPNK124
- |
- SKU:
- 10180111
Customer reviews
Rating 4.3 out of 5 stars with 9595 reviews
(9,595 customer reviews)Rating by feature
- Sound Quality4.6
Rating 4.6 out of 5 stars
- Battery Life4.6
Rating 4.6 out of 5 stars
- Connectivity4.5
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Worst thing you can buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After one day of used, I disposed, Worst of the worst
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty. We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Battery life, Fit, Sound quality
Rated 5 out of 5 stars
Best TWS Under $20
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really only have one complaint on these, and that's that there isn't a tone when you touch them to change the controls. I like to hear a tone to know what I'm doing. Everything else - awesome. Perfect for a $20 and under earphone. They sound decent. Volume control. Very light and great for small ears. Great battery life. I've tried many, and I don't think you can get a better pair for under $20 at the moment. If you just need a pair that works well but doesn't have all the bells and whistles, this fits the bill.
This review is from JLab - GO Air Pop True Wireless Earbuds - Slate
I would recommend this to a friend Rated 1 out of 5 stars
Bad quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad quality ......................................
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Rated 1 out of 5 stars
No!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable and hard to sync with Bluetooth
This review is from JLab - GO Air Pop True Wireless Earbuds - Navy Blue
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
We want to help you
#FINDYOURGO
JLab Audio
- Pros mentioned:Price, Sound quality
Rated 5 out of 5 stars
Fantastic Buy!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things can't be beat for the price!! At under $30.00 they re a steal!! I bought them because I have a very expensive pair of Samsung Galaxy ear buds, that have fallen out of my ear before while either working outside or walking my dog... I just didn't want to lose them! So the JLabs are like 1/7th the price, and quite frankly sound pretty close to the Galaxy buds!! They really exceeded my expectations! The touches and taps have a slight learning curve, but are easily conquered! All I can say is to buy these, and you will not be sorry!
This review is from JLab - GO Air Pop True Wireless Earbuds - Navy Blue
I would recommend this to a friend Rated 2 out of 5 stars
Good Value, Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these because I recently lost the airpods that I just broke. These singlehandedly made me listen to less music. The sound quality is as if someone in another room were playing music. You'd be better off just getting some wired ones.
This review is from JLab - GO Air True Wireless In-Ear Headphones - Green/Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Rated 2 out of 5 stars
Find a better pair of earbuds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are great when they work. Half the time they won't turn on, and they run out of charge. Then I charge them and they won't turn on! Not in love with these and now stuck with them.
This review is from JLab - GO Air Pop True Wireless Earbuds - Navy Blue
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
Rated 1 out of 5 stars
Very difficult and almost impossible to use.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very difficult and impossible to use. They don’t fit into your ears at all. I would not recommend these to anyone. With these I guess you definitely get what you pay for
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friend- Pros mentioned:Battery life, Sound quality
Rated 5 out of 5 stars
I'm Impressed!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am impressed with these JLab - GO Air wireless earbuds for their price point. My initial thought was that they would be OK but not perform as well as they have for me. Out of the box the device is sleek and stylish, but the first noticeably different thing is the way the unit charges. The USB cable is affixed to the bud hold and allow you to simply plug these into your any USB port or power block for charging. For me, this is a cool deal because I can charge them on my laptop's USB hub. However, I have not had to charge these even once since I have gotten them. Let me be clear here, they were almost fully charged out of the box, but I have used them well over the manufacture's battery life specification of 20 hours and they still show to have half a battery worth of power left. The sound quality is great for the gym or listening to music, but I would not recommend for loud areas. The buds fit well but are not noise canceling and in louder environments the earbuds do not get loud enough to overcompensate for the outside world. Again though, I could still hear them while in these environments and whenever playing when I was not in noise pollution settings I have/had no issues with the quality or their ability to be loud. My only gripe is the touch sensitive control pads that make up the logo on each earbud. I still cannot get it to work right and most of the time I end up turning on the Google assistant or turning the sound down. This normally happens when I am resecuring them in my ear. I have used enough different kinds of earbuds to know that my ear lobes must be shaped goofy, and I always have a hard time keeping inner earbuds in place. These do fit very nicely, and I am able to work, relax, jog, and hit the gym in them without the worry of losing one. The connectivity is fantastic, but it is limited to right about the specified 30 feet away from your streaming device. I have no issues with these, and I have made them my daily drivers. I would highly recommend these to anyone (despite the side touch sensors :) based on their price, styling, battery life, and solid audio performance.
This review is from JLab - GO Air True Wireless Earbuds - Black
I would recommend this to a friend - Pros mentioned:Battery life, Ease of use, Sound quality
Rated 5 out of 5 stars
Great value for a great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for a few weeks and have no complaints. They are my first wireless earbuds and I am happy with them. I use them for audiobooks and watching videos on social media, and the sound quality is fine. They were easy to connect to my phone. They fit comfortably in my ears, it is nice having 3 sizes of ear tips to choose from. I find the built in charger which tucks into the bottom very convenient. Each earbud stays charged for about 8 hours. Great product for the price.
This review is from JLab - GO Air Pop True Wireless Earbuds - Lilac
I would recommend this to a friend Rated 1 out of 5 stars
Keep falling out of my ears not happy!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very frustrated with these they do not stay in my ears even if I am doing nothing with movement involved they still do not stay in my ear.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey cosy,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a unit that will fit you better.
Kind Regards
#TeamJLab Customer Support
- Pros mentioned:Battery life, Ease of use, Sound quality
Rated 5 out of 5 stars
Good Value
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These wireless headphones get the job done and are a good value. They are easy to setup and use right out of the box. The sound quality is also pretty good, maybe even better than what you'd expect from a pair of headphones at this price. The battery keeps a good charge and the headphones are easy to operate. I also like that the USB charging cable is built in so you don't have to look for a cable when it is time to charge. Overall, these are good value for the money and I would recommend.
This review is from JLab - GO Air True Wireless Earbuds - Black
I would recommend this to a friend Rated 1 out of 5 stars
Terrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the shape, and never fit my ear regardless of size. If you want a good pair of wireless earbuds, it better to spend the money then going cheap.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Rated 1 out of 5 stars
Broke in 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds broke within 2 weeks. I literally used them a couple of times and that was it. The sound quality is shockingly terrible too. I bought these because I had done some research online for the best cheap bluetooth headphones and these regularly came up on the lists. One positive side of them was the fact that they fit my small ears pretty comfortably. However, after several hours of use, the raised logo on the ear tip started irritating my ear but that wasn't that bad. I would not recommend buying these. Just go for headphones that are not true wireless if you want to stay in this price range.
This review is from JLab - GO Air True Wireless In-Ear Headphones - Green/Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Emily, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Rated 2 out of 5 stars
Not very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked how small the unit was, but, I returned them due to the fact that I could not answer the phone with the left ear bud and even with the smallest ear rubber piece, it was uncomfortable.
This review is from JLab - GO Air True Wireless In-Ear Headphones - Green/Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Kristen,
We apologize for the technical issues with one of your earbuds. We take our customer’s concerns
very seriously. We’d like to get to the bottom of this to make sure we can
resolve any issues you might have had, so please reach out to
us at Reach out to us at support@jlabaudio.com
or visit jlabaudio.com/contact
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 months . Only one side works at a time . Reset it many times following jlab directions by phone and online .. doesn’t fix the issue . reception cuts in and out . You can send it back to jlab if you want to pay for shipping handling not worth it for price of earbuds .
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
#TeamJLAB
- Pros mentioned:Sound quality
Rated 1 out of 5 stars
Good sound + Lost charge = Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good. The earbuds stoped holding a charge . Extremely frustrating they charge but only work for an hour max.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are so sorry to hear that you are having this issue. To help us understand more about what is happening, please reach out to our team so we can come up with a solution for you that will best fit your needs. support@jlab.com
Rated 2 out of 5 stars
Just Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a decent temporary fix when I can’t find my Samsung air buds. Battery doesn’t stay charged very long and sound quality it just Ok and they are not very comfortable in my ears.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Rated 2 out of 5 stars
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good at all ,you can't answer a call with out dropping the call. You can't adjust the volume through the blue tooth you must do it through your phone
This review is from JLab - GO Air Pop True Wireless Earbuds - Navy Blue
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another PRC product. Is sturdy however sound quality is poor, the earbuds don’t fit and stay in ear. My AirPods were the best, regret buying this junkie.
This review is from JLab - GO Air True Wireless In-Ear Headphones - White/Gray
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty that you'll love.
We want to help you
#FINDYOURGO
JLab Audio




