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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 463 Showing 9,241-9,260 of 9,595 reviews
  • Rated 1 out of 5 stars

    Worst thing you can buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one day of used, I disposed, Worst of the worst

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty. We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Best TWS Under $20

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really only have one complaint on these, and that's that there isn't a tone when you touch them to change the controls. I like to hear a tone to know what I'm doing. Everything else - awesome. Perfect for a $20 and under earphone. They sound decent. Volume control. Very light and great for small ears. Great battery life. I've tried many, and I don't think you can get a better pair for under $20 at the moment. If you just need a pair that works well but doesn't have all the bells and whistles, this fits the bill.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad quality ......................................

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    No!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable and hard to sync with Bluetooth

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Fantastic Buy!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things can't be beat for the price!! At under $30.00 they re a steal!! I bought them because I have a very expensive pair of Samsung Galaxy ear buds, that have fallen out of my ear before while either working outside or walking my dog... I just didn't want to lose them! So the JLabs are like 1/7th the price, and quite frankly sound pretty close to the Galaxy buds!! They really exceeded my expectations! The touches and taps have a slight learning curve, but are easily conquered! All I can say is to buy these, and you will not be sorry!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good Value, Poor Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these because I recently lost the airpods that I just broke. These singlehandedly made me listen to less music. The sound quality is as if someone in another room were playing music. You'd be better off just getting some wired ones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Find a better pair of earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great when they work. Half the time they won't turn on, and they run out of charge. Then I charge them and they won't turn on! Not in love with these and now stuck with them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Very difficult and almost impossible to use.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are very difficult and impossible to use. They don’t fit into your ears at all. I would not recommend these to anyone. With these I guess you definitely get what you pay for

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    I'm Impressed!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am impressed with these JLab - GO Air wireless earbuds for their price point. My initial thought was that they would be OK but not perform as well as they have for me. Out of the box the device is sleek and stylish, but the first noticeably different thing is the way the unit charges. The USB cable is affixed to the bud hold and allow you to simply plug these into your any USB port or power block for charging. For me, this is a cool deal because I can charge them on my laptop's USB hub. However, I have not had to charge these even once since I have gotten them. Let me be clear here, they were almost fully charged out of the box, but I have used them well over the manufacture's battery life specification of 20 hours and they still show to have half a battery worth of power left. The sound quality is great for the gym or listening to music, but I would not recommend for loud areas. The buds fit well but are not noise canceling and in louder environments the earbuds do not get loud enough to overcompensate for the outside world. Again though, I could still hear them while in these environments and whenever playing when I was not in noise pollution settings I have/had no issues with the quality or their ability to be loud. My only gripe is the touch sensitive control pads that make up the logo on each earbud. I still cannot get it to work right and most of the time I end up turning on the Google assistant or turning the sound down. This normally happens when I am resecuring them in my ear. I have used enough different kinds of earbuds to know that my ear lobes must be shaped goofy, and I always have a hard time keeping inner earbuds in place. These do fit very nicely, and I am able to work, relax, jog, and hit the gym in them without the worry of losing one. The connectivity is fantastic, but it is limited to right about the specified 30 feet away from your streaming device. I have no issues with these, and I have made them my daily drivers. I would highly recommend these to anyone (despite the side touch sensors :) based on their price, styling, battery life, and solid audio performance.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great value for a great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using them for a few weeks and have no complaints. They are my first wireless earbuds and I am happy with them. I use them for audiobooks and watching videos on social media, and the sound quality is fine. They were easy to connect to my phone. They fit comfortably in my ears, it is nice having 3 sizes of ear tips to choose from. I find the built in charger which tucks into the bottom very convenient. Each earbud stays charged for about 8 hours. Great product for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keep falling out of my ears not happy!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very frustrated with these they do not stay in my ears even if I am doing nothing with movement involved they still do not stay in my ear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey cosy,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a unit that will fit you better.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Pros mentioned:
    Battery life, Ease of use, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Good Value

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones get the job done and are a good value. They are easy to setup and use right out of the box. The sound quality is also pretty good, maybe even better than what you'd expect from a pair of headphones at this price. The battery keeps a good charge and the headphones are easy to operate. I also like that the USB charging cable is built in so you don't have to look for a cable when it is time to charge. Overall, these are good value for the money and I would recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the shape, and never fit my ear regardless of size. If you want a good pair of wireless earbuds, it better to spend the money then going cheap.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Broke in 2 weeks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds broke within 2 weeks. I literally used them a couple of times and that was it. The sound quality is shockingly terrible too. I bought these because I had done some research online for the best cheap bluetooth headphones and these regularly came up on the lists. One positive side of them was the fact that they fit my small ears pretty comfortably. However, after several hours of use, the raised logo on the ear tip started irritating my ear but that wasn't that bad. I would not recommend buying these. Just go for headphones that are not true wireless if you want to stay in this price range.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Emily, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Not very comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked how small the unit was, but, I returned them due to the fact that I could not answer the phone with the left ear bud and even with the smallest ear rubber piece, it was uncomfortable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Kristen,
      We apologize for the technical issues with one of your earbuds. We take our customer’s concerns
      very seriously. We’d like to get to the bottom of this to make sure we can
      resolve any issues you might have had, so please reach out to
      us at Reach out to us at support@jlabaudio.com
      or visit jlabaudio.com/contact jlabaudio-conv

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lasted 2 months . Only one side works at a time . Reset it many times following jlab directions by phone and online .. doesn’t fix the issue . reception cuts in and out . You can send it back to jlab if you want to pay for shipping handling not worth it for price of earbuds .

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound + Lost charge = Junk

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is good. The earbuds stoped holding a charge . Extremely frustrating they charge but only work for an hour max.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We are so sorry to hear that you are having this issue. To help us understand more about what is happening, please reach out to our team so we can come up with a solution for you that will best fit your needs. support@jlab.com jlabaudio-conv

  • Rated 2 out of 5 stars

    Just Ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are a decent temporary fix when I can’t find my Samsung air buds. Battery doesn’t stay charged very long and sound quality it just Ok and they are not very comfortable in my ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Dont buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good at all ,you can't answer a call with out dropping the call. You can't adjust the volume through the blue tooth you must do it through your phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Poor design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another PRC product. Is sturdy however sound quality is poor, the earbuds don’t fit and stay in ear. My AirPods were the best, regret buying this junkie.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty that you'll love.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv