Customer Ratings & Reviews
- Model:
- EBGAIRPOPRPNK124
- SKU:
- 10180111
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers appreciate the excellent sound quality and good battery life of the product. They also value its comfortable fit, ease of use, and appealing price point. However, some customers have noted that the volume can be a little low, and a few have experienced issues with charging.
This summary was generated by AI based on customer reviews.
Jab not compatible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones don’t work very well it’s hard to connect to your blue tooth on my phone it keeps disconnecting from my phone
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com.
Jlap Wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting it set up and using it is very time consuming and difficult to pair and get to work, no extra ear buds for replacement.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
Not well made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not well made and didn't fit my son's ears well. They kept falling out. Unfortunately I would not recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Sound quality was lacking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these thinking they'd be good but too my disappointment they were really bad sounding. No better than 1$ earphones. Severely disappointed. Went to get a refund.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
- Cons mentioned:Volume
Sound sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume quality sucks. Would like to hear music and callers voice louder than a whisper. Will never purchase jlab products again
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help there may be something wrong with your device therefore please reach out to our customer support team to assist you. -JLab Audio
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot shut these off. I can get them to do everything else, tap to answer your phone, tap tap to fast forward. But 3 taps to shut off? Nope. Would not recommend.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .The earbuds will automatically turn off when returned to the case. If the case does not have a charge, then it's not able to turn them off. You can charge the case or manually turn off each earbud by disconnecting them from Bluetooth (and they will auto shut off in 3 minutes). -JLab Audio
Jlab
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are hard to keep up with. And the sound quality is horrible. When you make calls its a horrible connection.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Nisha , we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
#TeamJLAB
too big
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big an heavy, as a result they fall out of my ears. I do not recommend them to others.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
- Cons mentioned:Volume
Not working out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When used there is almost no bass and the left side is 60% the volume of the right. Currently waiting on a second set.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jdog,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Volume
Not loud enough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use this indoors its okay. Not loud enough to drown the sound of my footsteps when outside.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Too big for my ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These JLab ear plugs did not stay in my ears. Had to return them.
No, I would not recommend this to a friendNot so great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 pairs, 3 different colors. Two are working fine as of now. The green color pair were not great, one of them stopped working after 2 weeks.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey momm,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Don't like them.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hurts my ears and falls out all the time. Don't feel good . Have to hold them in my ears to hear with them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
JLab ear buds
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality of these is average. And it took me only a week to lose on of them! Glad I did not buy a more expensive pair.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
A hard pass
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad sound quality and low battery life. They dont get loud and they sound like dollar store headphone drivers are in them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Good for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked well for about a year, then when “fully charged” the left will only charge up to medium and lasts about 10 minutes.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Pros mentioned:Battery life, Sound quality
Surprisingly great value and truly wireless
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As the new low price leader for true wireless headphones, it's only fair to assume that something is compromised with a product at this price. I am happy (maybe even shocked) to say the JLab Go Air true wireless headphones are exactly what you'd hope to get for your money. The included charging case is well thought out and integrated and belies the low cost of these earbuds. I especially liked that the charging cable is part of the case so I don't have to have another one laying around read to charge them. Fit was great - they include extra sized ear pads but I found the standard size were a perfect fit for my average ear canals. The earbuds have a secure fit and stayed in my ears comfortably when performing yard work (mowing the lawn and weed eating). Battery life is as advertised, I am getting about 5 hours per charge and the case only has to be charged every ~3 times I juice up the earbuds themselves. Since I listen to a lot of audio books, I really liked the ability to use one earbud at a time, both work independently. Sound quality is what you'd want for something at this price - no major distortion and plenty of volume. I preferred the "JLab signature" EQ setting, but there are 2 more options for balanced or bass boost EQ. Overall I'm more than pleasantly surprised with these Go Air earbuds and will be recommending them to friends who don't want or need audiophile quality sound but want something well made and low priced.
I would recommend this to a friend Ear bubs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.you get what you pay for not happy with listen to music I still hear what's going on outside you better off paying more to get satisfied0
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Not worth it.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too heavy for the ears. They don't like to stay in even with the smallest ear piece.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Fishstyx
Go Air are 20% smaller than the JBuds Air. This means a slimmer profile, great for smaller ears. A longer earbud stem provides a more snug in-ear fit. If gel ear tips just don't feel right in your ear, it's time to try our Cloud Foam. Expanding in your ear to just the right fit, providing all day comfort, and moisture wicking material, you'll have yourself the best eartips yet. It's time to GO comfortably.
Poor Battery Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two pair, based on the advertised '20+ hours of play time' only to have the fully charged earbud die after about 4 1/2 hours every day.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey njdan,
The go airs' get 5 hours battery life, with the remainder in case. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may provide you with specifics.
We want to help you
#FINDYOURGO
JLab Audio