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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 465 Showing 9,281-9,300 of 9,595 reviews
  • Rated 2 out of 5 stars

    each ear has volume control

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they fit good, but one ear had the up volume and one ear had the down volume, so you had to wear both at the same time to control the volume.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    On sale for 12.99!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2! Cause i liked the first purchase. And this time they have a case that actually keeps the earbuds from missing due to its 1st gen. Second the 1st gen have connectivity issues and this one doesnt. The sound quality have improved alot but the bass still lack bass. Overall i am impressed by these earbuds and i would definitely buy it again if i lose the other two i just purchase. Thats the con. I always miss placed my earbuds at the gym smh. But if the price goes back to 20$ it is still worth buting. It is close as good as the samsung or apple. Battery life is superb as well. You have no idea how much savings you can do buying an expensive one vs buying atlease 5 pairs of these earbuds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound goes in and out. Dropped one bud and now I can't hear out of it at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Wouldn’t stay in my ear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones would not stay in my ear whatsoever. They kept falling out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Jaay,

      Try all ear tips for best fit and proper seal. Many of our customers have had success with our fitting tip: Place the earbud in the ear canal and slightly rotate to adjust for best fit. - JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Junk earbuds

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Bluetooth earbuds ever! Bought them because my wired earphones started cutting out I would’ve never bought these if I knew they were going to sound like a scratched CD playing! They can barely sync to each other and play at the same time. My advice is to keep clear of these earbuds

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Stopped working in less than 2 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had these very long at all and the audio is already distorting at failing entiely on one side. I get these are only $20, but that should get me cheaper audio not a product that breaks within a couple months. Junk. Don't waste your money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Leo, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 2 out of 5 stars

    No Go

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly some of the worst earbuds I’ve gotten.I would not recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Broken

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume levels don’t match up even if they worked every time. Will be returning

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Too big

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t like these because they are too big for my ear and keep falling out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    waste of money. They won't stay in the ears. No package or I would return them

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    the product sucks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like the company but the Go airbuds are awful. the jbuds are 1000x better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Great sound but the right bud stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding earbuds but the right side went out for an unknown reason.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, please try troubleshooting to pair both earbuds together.
      1. Put the earbuds inside of their charging case
      2. Unpair them from your Bluetooth device, and turn Bluetooth off
      3. While in the case, tap each earbud sensor 7x quickly, one at a time
      4. Choose which bud you want as your dominant, and remove that bud alone. After a few seconds, you should see blue/white flashing lights.
      5. remove the remaining bud from the case, wait until you see a solid white light.
      6. Turn Bluetooth on, and pair them to your device.
      If this doesn't fix the issue please reach out to our customer support team for help. -JLab Audio jlabaudio-conv

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Very Decent at Price Point!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Summary: + Price! + Wireless! + Punchy bass when you get them seated in your ear perfectly + Love the charger plug! + IPX4 - Touch controls are a little finicky - Not as comfortable as other buds in the market (YMMV) - Difficult (for me) to get them seated in my ear for optimal sound - Charging case is an open design, no cover These wireless earbuds are a great way to get introduced to wireless tech if you've never owned a pair or are holding on to your wired buds for dear life. Fitment is straight forward; insert into your ear, then rotate them in the direction toward the back of your head. But I found myself having to readjust the bud over and over to get the most optimal sound. Once I have them seated just right, I can feel a bit of discomfort around the silicone tips that are inserted into my ear canal opening. This in turn will cause me to readjust them to find a more comfortable fit..but then the optimal sound is compromised! This finagling can get quite annoying. The touch controls can be finicky as well; maybe I’m in the minority here, but there are a lot of control combos to remember. At the very minimum, volume up is a single tap on the right bud; volume down is a single tap to the left. If you decide to increase the volume rapidly, you’ll inadvertently execute a double tap and end up pausing the track. Do the same to decrease the volume, you end up calling Siri. Too many controls and they overlap. Less is more, no? Soundwise, I think they are very decent. They are a passive design, attenuating outside noise by making a seal within your ear canal opening. I found it to give nice, punchy bass and decent mids and highs. For the price, I am impressed. Lastly, the charging case is very polarizing to me. On one hand, it has the most amazing charge plug for USB-A. I wish that everyone else could implement this design because they took the lightning plug and implemented it in a standard USB plug! God bless them. On the other hand, the case has no cover, which means the buds are going to pick up dust particles and pocket lint during your travels. The buds do hold strong in the case due to the magnets, so I don’t think you need to worry about them falling out. Honestly, these are a great way to introduce yourself to the world of wireless listening without breaking the bank. They can also be your everyday pair, on your way to work, working out or mowing the lawn. They are IPX4, so you can sweat to your heart's content.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Thumbs down

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No stars their awful save your money. Righty in ears and fall out

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    J-Lab

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loses connection very easily but it’s not just one ear. It’s both

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Bud fall out often, ever when changing sizes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad, very bad. Buds kept falling out even when changing ear plug sizes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Duds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds won't connect to my phone or charge. Note20ultra

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, make sure you are using a 5V 1A charger the case will not charge with anything more powerful. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Eh... They ok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as easy as what I thought... Still trying to figure out how to adjust volume and bass.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not long lasting

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great.....for about 3 months. All of a sudden one of the earbuds stopped working.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Kenny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds don't stay in the ear long enough to hear music.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv