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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 468 Showing 9,341-9,360 of 9,595 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    BEST PRODUCT FOR PRICE YOU'RE GONNA FIND ANYWHERE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received a pair of the GO AIR TRUE WIRELESS as a gift , I'm totally blown away by the sound quality and the built in features , I never expected the quality along with the ease of use . It took me about 4 or 5 uses to get acclimated with the built in controls but other than that I have NO PROBLEM with them , comfortable and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use, Fit

    Rated 5 out of 5 stars

    Great buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. Work great and fit well. Holds a charge for a good long time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t Buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible earphones worked for about 2 weeks then not pairing worst earphones ever I threw them in the garbage never again

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Good for a couple of weekends maybe

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quit working two weeks after I bought them, they just play static and the battery drains after fifteen minutes.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry this has happened. Please contact our support team at support@jlabaudio.com. We'll get you a replacement asap. jlabaudio-conv

  • Rated 1 out of 5 stars

    Wireless but kinda cheapy.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well you get what you pay for. Maybe my ears are just weird but I didn’t get that great of sound quality out of them. Ended up returning. Still waiting on my refund.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only had these for about a week before they quit working, went and exchanged them for another pair a few days ago and they don't work either

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Fantastic Sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound incredible. I have a pair of AirPods Pro, and I tend to forget about them and grab these GO Air pods because they sound SO MUCH BETTER. Jlabs truly has a sleeper hit product with the price they sell them at. I'm not even mad at the case; the magnets are very strong, and nobody walks around shaking their pod case as hard as they can all day every day. The attached charging cord makes it even better as there is nothing to lose.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good choice for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super uncomfortable and they don't work. One piece never turned on and controls unpredictable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not charging

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exchanged them twice, and both times the charging case would not charge the ear phones after one use

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Could Not Get Them to Stay in My Ears

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because of the shape of my ears, these continually fell out. I should have returned them and now I believe that window has disappeared. My bad.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    1 Star

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is so low, not worth buying at all, Don’t waste your money on this product.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Okay for the price, but not great. Hard to pair.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought three pair of these, two black and one white. The white ones have never paired with any of our phones. The two black ones paired immediately with my phone, but not my wife's or daughter's phones. I use them under ear protection muffs when working in the yard. They fall out easily due to the size. The sound is decent if you are listening to talk radio, and I find they are very decent for the price when listening to music ( I am a retired professional musician with a music degree). I would not recommend them unless you are wearing them under some other type of ear protection because they do fall lose often. I have also been told by friends that when I use them for a mobile call it sounds like I am in a tunnel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I’ve gotten better ones off of wish. I lost these 2 days after I bought them and I don’t even care to find them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Lost charger

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost charger for it :/ they are good though but how can I get a charger with out having to buy the whole thing again

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      You can get a replacement charging case on the JLab website! -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality sounds very bad Pairing them to your phone or tablet is very easy but the sound quality is not the best.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Crappy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed. I think anyone who thinks these are even ok need to listen to something else then a cracked speaker in their cellar.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello mrme,
      two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Would not connect to iPhone 11

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not get right ear piece to connect. Tried all the recommended steps even from the manufacturers website

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love these. They are so comfortable, I can wear them all day. The battery lasts most of the day. I love that the case is so small and love that you can easily charge it into any usb. The sound is very clear and it works seamlessly going back and forth between my phone and ipad. It actually knows which to connect to. I also love that it tells me how much charge is left. I just love it all around.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    Developers and Technitions 1 year take home test

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All the were sorry''s is NOT good enough, Personally i Hate the word sorry, its like we will correct and do better and support is very important and if their so many problems that should tell you something, Back in Old days , Some are so smart their down right stupid, its like most their never put personal use to the test be all the for releasing to the public way up to a year of use of developers personal use NOT a bunch of BS to milk people put of their hard earn money and keeping at a very decent price especially for seniors who are on fixed incomes. (Universal for all wireless,WiFi and Bluetooth (Tv's,Stereos,Car Stereos,Pc,Laptops, androids and apple compliance,Covering all sound formats etc.al) Clean Noise Cancelling sound,Great high bass adjustments and comfort.Last long charging for hours and days of top enjoyment and comfort. Be the Best top of the line in the market place keeping price down. This way you will rake in the money at a very low Best price. Ps: Dont talk the talk BUT walk your talk by backing it up an stay at the top of your field in all areas

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your feedback. jlabaudio-conv

  • Rated 1 out of 5 stars

    waste of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are by far the worst ive ever had. i cant hear people and people cant hear me. complete waste of money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv