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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9595 reviews

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Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 471 Showing 9,401-9,420 of 9,595 reviews
  • Rated 1 out of 5 stars

    They fall out of your ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible time keeping earplugs in your ear. Not great battery life

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey joem,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a different model under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Left headphone not working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 18 days of purchase left headphone doesn’t function.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely not worth the price due to poor quality sound.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    I like it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. Fits well. Good battery life. Not sure if it has built in microphone, advertised as but doesn't seem like it. Also best buy customer service agent didn't know and stated "ma'am I don't use jlab products." So it is what it is.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look nice but couldn't hear the sound. Took them back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Please reach to us before returning! -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Awful!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just plain awful should be $5 they are that awful.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Lame

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a week. Waist of money and time

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Excellent ear buds!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best economical wireless Ear buds I have owned. Yes, they are not the Apple pro, but for the money, these are great. Sound quality is really good, they stay securely in my ears, even when jogging. Very happy with them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my earbuds. They have great sound, and the charging case is perfect for recharging. I can almost get 8 hours on one charge on like 75% volume. I usually alternate earbuds. Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Good earbuds for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant believe these are $25. Good outer look to them, good quality sound coming through them, good price. Cant beat this deal

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Works Well...good sound for the money.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well...easy to use. Sound is good for lower priced earbuds. Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the color works perfectly fine last for a few hours without charging and it's very loud

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Low-cost buds, but lacking in audio quality

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE GOOD - Dirt cheap - Includes charging case - Retractable charging cable on case THE BAD - Bad audio delay - Mediocre audio quality - Only three ear tips included - Open charge case won't protect buds from dust and debris THE DETAILS The sheer simplicity of the GO Wireless buds makes a lengthy analysis and review rather unnecessary. These are pretty much WYSIWYG. No fancy audio processing or studio music quality. No miraculously long battery life. Just a very basic set of fully wireless earbuds for a very low price. And that's not a bad thing. Like most fully wireless Bluetooth earbuds, there is a noticeable delay in the audio since the buds need to first receive the audio from the source device then communicate with each other to synchronize playback between the two. It doesn't matter much when only listening to music, but when watching movies or playing games, the audio will lag behind the video. They only come with three sets of different size ear tips, whereas most other JLab products come with more, but that's part of the lower price. You do get a charging case to store them. Better, the charge case has a retractable and cleverly reversible USB-A connector, so you don't need to worry about losing it. The case is fully open and holds the buds in with magnets. The buds won't fall out if you shake the case, but will bounce out if you drop it. The open case also leaves the buds completely exposed to any dust, dirt, or water they may encounter. All in all, they're not really my cup of tea, but considering they cost barely more than a set of wired ear buds, there's not a lot to complain about.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Bluetooth Ear Buds.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I thought they would be like. Easy to use, very good sound too. I even bought warranty extension. Satisfied & happy. Good for me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and the price is right. Best use with its own the “charging bank”. Can be used one ear at a time or both (stereo). Great running time between charges.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Love these ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best $25 ear buds ever!!!! Connects easy, can use 1 bud at a time with running the battery for both

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Bang For it’s buck! Easy

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I thought, “another cheap try hard replica of better models.” That wasn’t the case. Sturdy case and strong magnets keep the buds safe and snug. The sound is actually really great. I’m not at all disappointed. For the price on the market, you cannot get better than this. I thought the usb connected to the case was going to be an issue in the long run and after much thought, consideration, and hundreds of cables to rummage through, its nice having some peace of mind knowing you can charge at all times as long as you have power.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy and great find. Fits perfectly and you can hear clearly.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's just okay

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound out of these is decent. It sounds a bit different than it should but I find that going between the different EQ modes makes it sound how it should. For me atleast, they do not fit securely in my ears though. I have somewhat small ears and with the smallest tip, they can fall out on their own. The left one does this a lot but I think that's because my left ear is weird. I am not a fan of the case not having a lid though. One of the ear buds falls out of the case occasionally and I don't think the light on the case ever turns off. I do appreciate the built in cable though. The touch controls though barely work. The only function that works regularly is changing the EQ modes. Turning the volume up or down doesn't work well. I often have to press multiple times for it to register me touching the sensor, causing it to bring up google assistant instead of the volume. In the end, I will be returning them for a better pair, the main reason being the fit, but if you have regular ears then I say they are just okay. Nothing fabulous. You get what you pay for.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Great product.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They pair easily and the sound is very good!! Awesome product for the price!!!

    I would recommend this to a friend