Customer Ratings & Reviews
- Model:
- EBGAIRPOPRPNK124
- SKU:
- 10180111
Rating by feature
- Sound Quality
Rating 4.6 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Ease of use
Budd
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice. Automatically connects to the phone when taken out of the charger.
I would recommend this to a friend Poor battery life.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair ( misplaced the first one). I would have loved to give these earbuds a five, because I truly enjoy them. However after just 6 months the battery goes dead after about two hours. I would not buy these again.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
- Pros mentioned:Price
Great value..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great value. would buy again......................
I would recommend this to a friend You should pass on these
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These don't easily stay in your ear. They feel too large. Also had to return these twice because one ear bud wouldn't pair. I'd go with a better brand.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We always suggest trying out all the eartips for the best fit. -JLab Audio
NOT Good product!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds broken! I used earplugs after charging 2-3 timew with my cell phone; now the right does not work, no blue light flashing or solid to state its charged. The left works (audio and turns down sound) but I need the right to turn up the volume. I tried testing and resetting as instructions states, no luck! And when you bend down, most likely the buds fall out, inspite of selecting 'correct' size end. My $20 spent is lost, do not buy this product!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
#TeamJLAB
These are awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They cut out constantly. They don’t fit in my ears at all, they just fall right out. Not worth $5.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We offer options for all different ear sizes. Try all ear tips for best
fit and proper seal. Our customers have had great success with our fitting tips, place the earbud in the ear canal and slightly rotate to adjust for best fit. You can always reach. out to our customer support team for help. -JLab
Ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t care for these. My ears are small and they didn’t fit. They kept falling out.
No, I would not recommend this to a friendnot very good ear buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.took forever to.get them to connect to my phone doesnt have a very long battery life and takes forever to charge them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
My view
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The material is kinda bad , the volume buttons don't work well sync problems..too small on ear's
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
- Cons mentioned:Charging
Bad quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought ones and did not work could never charge them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi,
Sorry to hear that you are running into this charging issue. We've got you covered with a 2 year manufacturers warranty. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) when you get a chance and we can discussed getting those replaced for you. Thanks, JLab Audio Customer Support
Horrible quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbud stopped working on only my third day of use, with no external damage, no dropping of product, etc. I can only assume that the poor quality and cheap manufacturing caused them to break on the inside. Do not buy these earbuds, for 30 dollars they are not worth and are out matched by any other product on the market.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound tiny. No base response to speak of whatever. Aren’t worth the cost of shipping or driving to return them
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
Frustrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for about 2 months. Right earbud is going out. I have to position it right in order for it to make sound and it's lower then the left. Mostly im just spending most of my time trying to fix it. That and it cuts out alot whenever I have my phone in my pocket. I literally have to hold my phone in my hand for it to play crisp.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Mrs. Gramma
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to get out of the container! Sorry I bought them!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
No charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in December 2022, everything worked fine until two months ago, it only charges the right one. I thought I was connecting it wrong, but after checking it, it does not have a good magnetic contact to charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .So sorry to hear about the product you received. Please email us at support@jlab.com, and we'd be happy to help out.
- Cons mentioned:Volume
Improve The sound Volume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is so low compared to all other earbuds
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very poor. They sound shallow, and filled with treble... like an old clock radio. I didn't expect much for the price, but the sound quality is unacceptable, and makes these earbuds unusable.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
The prototype
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The $50 version of this product is great, but these are not. These are lacking several features that make them sit poorly in the ears. The stem that goes into your ear is missing is missing a slight extension that, with the other model, made you feel like you could push the headphone into your ear canal so it would stick. Because of this, these are never going to feel like they're going to stay in your ear. These are also a bit more square in shape and really don't seemed to be designed to fit anywhere in your ear comfortably and are missing the small rubber boot that came with the $50 set and really seemed to give you that extra bit of security for them to not fall out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey garrett,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Didnt last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud stopped working after a few weeks. Also, there was never finger grips to put on the earbuds like ive seen onother brands. WIthout any finger hold they're too smooth of edges so they slip out of my fingers easily.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
Randomly calls people
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones i have ever owned. When you tap to pause music it instead calls a random number from your contact list. They took way too long to pair to a bluetooth device.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.