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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 3013 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.3 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers consistently note the Go Air Sport True Wireless Earbuds for their impressive sound quality, comfortable fit, and long battery life. Many also appreciate the comfort, reasonable price, and reliable connectivity. However, some customers have expressed concerns about the low volume and lack of bass, while others find the touch controls to be a bit finicky.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 3,017 reviews
  • Rated 1 out of 5 stars

    Not a good option

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had to replace them once and I’ve only had them for 6 weeks. The new pair is terrible as well because I can barely hear through them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 1 out of 5 stars

    Trash Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbud bluetooth is trash and it will not charge. Stay away!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Jbl

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't last long at all. Already can't use them at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email [email protected] or call 405-445-7219. jlabaudio-conv

  • Rated 1 out of 5 stars

    Product sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hearing quality is poor with these headsets, caller can barely hear you

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 5 out of 5 stars

    Cheap and Affordable

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple and affordable! Great for working out and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job really well for the price, easy to put on

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage. They sound thin and just terrible. My phone speaker is more useful

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not good for working out

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These lasted about 3 weeks before they died. I think sweat got in them or something.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't like the fact that they don't stay on your ears even tho they have the loop around the ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Cons mentioned:
    Bass, Volume
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good sound for the money, step up for better sound

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened up the JLab Go Air Sport True Wireless Earbuds and didn’t have high expectations for them. I have several JLab buds, but at this price point, I thought they were going to be average. Then the yellow color made me think they were going to be for kids, something they could lose and not hurt their pocketbooks. Well, that turned out not to be true. So, inside the box I find the nice JLab charging case, but in yellow, lol. Also in the top flap, there are four additional earbud covers, large and small. Medium ones are the default and installed on the buds. So, I go to charge this up and the case doesn’t have the usual JLab charge port, hence no USB cable in the pack. I flip the case over, and it’s got a built-in, very short USB/A dongle. Handy and nice until it breaks. I got to remember to be gentle with this case! So, I charge up the unit for a few hours and then open it up. I find paper stickers under each bud and think it didn’t charge, but it did…whew. I’m not sure why the paper insulators were there, but I take them off and chuck them in the trash. I try out the buds just the way they came, with the medium covers and they sound tinny. Absolutely no bass, not even with the EQ set to bass boost. They feel tight and I should be getting a great sound, but I don’t. I press them in my ears with my fingers and I hear the bass for a second, then my Android phone goes nuts. I’m pressing both buttons on the buds and the phone doesn’t know what to do first. So, I figure put on the small ones, they’ll go in and seal up. Nope, sounds just as bad. Well, last shot, the big ones. Maybe they’ll cover the ear canal and sound great. Great…no, but we have bass. With the EQ still set on bass boost, it sounds pretty good. I can tell they’re not the most expensive buds available, but I could use them for a while, during a workout or yard work. They don’t get loud enough and not a thud bass, but at the highest volume and bass, it would be okay. Overall, I’d recommend them to a friend if this is the price point, they have in their budget. If they had a few more bucks, I’d say pony up and buy a little better JLab product. I love the buds and you get what you pay for. I’d give them a three overall, but a four at this price. So, four stars is based on this item’s competition.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No bueno

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked great for a week or so, then the right one just stopped working. I'm not sure what's up, but we'll see how they are once I warranty these.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Nick,

      When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-4:30pm p.t Friday 8am-2pm p.t so that we may get you a new unit under warranty. With love from the Lab! jlabaudio-conv

  • Rated 1 out of 5 stars

    Don't buy these

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are crap. Tried for 2 hours and could only get one ear bud to pair. I have NEVER had a good experience with Jlab!!!!!! I will NEVER buy their products again !!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds did not fit my ears. I hope I can still return the item.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Wanted to return but threw the box away

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t like them. Wanted to return but threw the box away. Sound quality sucks. also sounds like some robotic stuff is going on in the background.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful quality, and the left bud stopped working as soon as I used them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fun color! Great sound!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great earbuds! They sound really good, definitely comparable to much higher end ear buds. There are 3 sound profiles you can choose between and all sound nice, just depends on what you are listening to at the moment. The loop that goes around your ear is nice when your more active. They won't fall out and get lost like the regular ones. At first I was having an issue with the left staying snug. I thought the ear loop was too short and needed to be adjustable. Try all the sizes of the tips included, when I switched to the larger size, it stays now. I do hope they make the memory foam tips for these. I think they're much better for sound isolation. The silicone ones, you can hear yourself breathe, walk, move. Strange to get used to. I love this yellow/green color too, soo much easier to find. I'm always losing my black ones! Battery life is great! I mow for 5-6 hours at a time and these earbuds last longer than that! The case charges fast enough and recharges the earbuds at least 3 times. Setting these up the first time was a breeze. No extra app! Just take them out of the case and pair the Bluetooth on the phone. These are my new favorite pair.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Bother

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute junk! uncomfortable and tinny sound. Don't waste your money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Poor sound quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My point of view. This does not have quality sound

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not sweat proof

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had these for a year and one just went out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Garbage don’t buy! The head phones are hard and uncomfortable around the ears.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this, and thanks for your feedback. jlabaudio-conv

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