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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9602 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 476 Showing 9,501-9,520 of 9,602 reviews
  • Rated 5 out of 5 stars

    I’m not even joking.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So here I am on a rainy Wednesday getting out of my car to go into a grocery store and do an Instacart. I try and be quick and grab my keys, phone, and new Jlab Bluetooth ear buds and run into the store to start my shopping. Me being a complete disaster like per usual, I bump into my car door and drop my ear buds on the wet asphalt in the pouring rain. I immediately bend down to pick the case up and the ear buds have fallen out of the case. I start panicking and talking to myself spinning around in circles saying oh no! I just bought these! Oh no oh no oh no! And running around my car like like a complete imbecile. An old lady comes over and asks me if I’m ok as she stares at the crazy me that is kneeling down in the poor raining looking under the car to find my ear buds. I explain that I JUST bought these like a week ago and that I dropped them and lost them. She apologizes for not being able to be of more help and I apologize back and appreciate her for being concerned for my distress. She leaves and I have retrieved the one ear bud out from under the car. I quickly jump back in the car and wipe the remnants of water off of the surface. I place the ear bud in the charging dock and the light blinks to indicate it’s charging. The right ear bud is fine. I frantically get out and look in the floor board of my vehicle hoping that maybe the ear bud fell out in the car and I raced to get out of the rain. I look in the seat and cup holders but no luck is found. I start looking around the car. The black ear buds blend in so well with the black wet asphalt of the grocery store parking lot. Cars are leaving and cars are coming in and I fear that maybe it has gotten crushed and I won’t be able to find it. I panic even more. My glasses becoming wet and foggy making it practically impossible to see. I go on the passengers side of my vehicle. Determined to find the left ear bud. Please let me find it. I say to myself. Next to the rear passenger side tire there is a small puddle. In the puddle I see the left ear bud. It’s COMPLETELY SUBMERGED IN WATER. I quickly grab the ear bud, run around the other side of the car, and jump in the car. My glasses completely useless to see as they are covered in cold rain water. I take them off and examine the ear bud. It’s completely soaked. I mean obviously it was completely submerged in water for a good 5 MINUTES. I pull the rubber piece from the ear bud and dab it all over a tissue. I get as much water off of it that I can and replace the rubber piece back on. I finally place it into the charging dock and it appears to be charging. To test it I remove both ear buds and place them in my ears. I unlock my phone and click the app Spotify. I start playing the first song that is on queue. And suddenly I hear Slipknot playing in my ears. The ear buds were ok! They both were perfectly fine! Short version: I dropped my ear buds on the ground in the rain and one was completely submerged in a puddle for a good 5 minutes and still worked. These ear buds are great. BUY THEM.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's definitely a good item it works very well. Satisfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Bargain

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit great, price was excellent the only negative is a short charging cord. The sound was also very good for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds work really, really well for the price. The power source might be a drawback for some, I use power banks all the time so no issue for me. If I lose these no big drama, very happy with purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good cheap earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good inexpensive wirless earbuds but I'd wish they would get rid of the "shorty" USB A charging pigtail.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bud

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has quality sound, but picks up background noise

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for first time earbud users

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are good if you never had earbuds and you wanted to use these as a start.I would recommend these earbuds to kids or young teens.I returned these earbuds because I thought the sound and quality didn't meet my standards.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Jlab

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very beautiful, paired with phone ok. Needed a bit more volume to be added to earphone

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I Implore you to not buy these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too bad there is no zero star rating. These headphones are absolute trash. Complete garbage. They don't pair easily, they sound terrible, the two buds barely communicate. They skip constantly, both on MAC and Windows machines. I honestly wish to God I never wasted $30 for these. They have actively made my life worse. Will never ever ever buy Jlab again. Cannot express in human language how much you should not buy these. Spend your $30 on actual manure or hamster-cage shavings, you'll get better ROI.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, we're sorry these did not meet your expectations. From the sounds of it, you received a defective product. JLab fully stands behind our products and offers a 2 year warranty on all products. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Highly satisfied customer!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am most pleased that these ear buds work! I do not use them for anything besides phone conversations. I feel not only do they work- they work well! I bought 3 pairs for gifts too!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    These Earbuds: The Rise and Fall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds certainly have potential, which is evident in their quite immaculate use when still new and fresh--however, it all dims down in a frankly disappointing style as one begins to see its unfortunate, but inevitable downfall. Few weeks after my pleasant use of these earbuds, I noticed that, seemingly out of nowhere, one earbud lost its abilities. I trudged on nonetheless, half hoping it would return to its previous state and half wondering when I would visit Best Buy to very politely demand a response on why my very acceptable earbuds had failed to satisfy my listening needs. However, one day, it all took another turn for the worst. Now, NEITHER of my earbuds was working! This was simply unacceptable, Sadness and an intense sense of grief for what my earbuds had once been filled inside me. That, everyone, is why I am here writing this review.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product overall. All the specifications are as indicated. Great sound quality! Totally recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very good for price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Sounds great, haveto speak up tho..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome and affordable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a budget Bluetooth earbud, it is great. This earbuds puts "emphasis" on the bass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and excellent battery life !! Would recommend this product in the market for affordable ear buds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Built in charger

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dope earphones love the built in charger no need to look for one

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible, Poor and Terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these, and instantly regret getting them. I got them, the package was very easy to open which was a plus side. So, I charged them for a few hours and came on to check on them. I used the instruction manual which came with it, and I connected it to my phone. I opened my music player, which works with all my other headphones, and it worked perfectly, but THEN after 30 seconds I heard a SCREECH sound which almost sounded static sound on my left earpiece. Second of all, they were very very uncomfortable. You could feel the earbud sticking in your ear. They kept falling of from my ear, so I decided to return this product. I do NOT recommend this at all, even if the other reviews say it is good.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,

      Thank you for choosing JLab. Would you mind contacting our customer support team? If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
      -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Happy with Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these a month ago to give wireless earbuds a try. I'm very happy with these. They're sturdier than I thought and the audio quality is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how cheap these are while still being good quality. And the color is so pretty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JLab Go Air Pops

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, good bass, fast connection, and the charge lasts a long time. These are probably the best wireless earbuds for the price!

    I would recommend this to a friend