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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 5573 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 240 Showing 4,781-4,800 of 5,573 reviews
  • Rated 4 out of 5 stars

    Should have gotten black

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and new best friend at the gym. Definitely a great investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my ear buds.lenjoy using them and listening to music with them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the small size and its still too big for my ears.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Great Headphone purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked my initial impression! Cool looking ear bud headphones, great packaging and seems like even great instructions. Hope they work well for fitness and not just sitting and listening on the couch but will see after some walks first.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Does not pair with your phone if any other Bluetoo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These will not pair with your phone if an hr other Bluetooth devices are connected (says this is the manual) so for me, I wear a smartwatch, but to pair the earbuds I would have to disconnect my watch. In addition to that, they won't charge using a regular charger as they are not a regular USB connection. Returned.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Can be better

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not having a lid, dust and co get in there. The earbuds are not much “noise cancellation” actually you can hear them rasp in your ear.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    WuTangClan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There ok wasn't expecting the way it sits in just ear overall they work

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had annoying backfeed while on the phone with someone poor quality

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is not as good as AirPod but still a good product for the price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Okay for listening to audio books

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommend if you want to make phone calls or listen to music. Just okay for listening to audio books. Invest a few more dollars for a better pair.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Left one goes out

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a second pair after my first set went out thinking it was a fluke now only after a few months the left earbud with working on this set also

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 4 out of 5 stars

    just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound is not what I expected. the battery goes down when not in use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reasonable Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds work well. Sound quality is not super but work well for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good enough for the price. Dont expect great stuff.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Get what you pay for!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound ok when on a call. You have to talk loud to be clear and heard. Got them for doing yard work. Sound is not loud enough for outside. OK if your just sitting around but def not for any activity that isn't quiet or if you like your music or videos loud. Def wouldn't recommend for music, videos, or movies.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Very functional and practical

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to go for a walk or run in contact with nature and these headphones allow me to listen to music and be in contact with my family, in addition to being very comfortable to wear.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. They are tough to turn off. All and all with the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great gift for someone overseas. And great for listening

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I could give minus stars. The sound on these is horrible. Even with an app to boost the sound they are very hard to hear. I have some Skull Candy ear buds that are several years old that give much better sound. I wanted to like these for the price but they are a waste of money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    Wireless Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good wireless ear phones. I like the white color.

    I would recommend this to a friend
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