Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 5573 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 244 Showing 4,861-4,880 of 5,573 reviews
  • Cons mentioned:
    Fit

    Rated 2 out of 5 stars

    ?

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear piece is too large and will not stay in ear for small ear cannel. Like charging stow away. Never loose charging cord

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, Please reach out to [email protected] or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 5 out of 5 stars

    Love!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The charger threw me off at first, I think it is super awesome you don’t have to have a specific charger and can charge it in any USB!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible!!!!

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound ok does not last more than 6 months. Forth pair in two years. Im done!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    Great sound for beginners

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds has a minimal quality of sound but is already great for first users.Its easy to bring along and wear it wherever you want to enjoy a good music.Its price is affordable.This is something you can recommend to friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value for sure but

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Value. Comfortable and in ear. Controls are a little tough in my opinion but overall a good set.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    2 Month Headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi, they worked great when my kid bought them and for 2 months...the charging case stopped working and we cant charge them anymore. Frustrating, would not buy again. Talked to BestBuy and cant return have to go through Jlab for warranty.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable and comfortable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own at least 5 different pairs of wireless earbuds and these are among my favorites. Very comfortable, especially at bedtime if you like drifting off to a good audiobook.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool and compact!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These eat buds are awesome for the price point! They are great for smaller inner ears and they don’t look like you have a hearing in. Love!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got these as a gift for our niece. She was able to pair them easily and enjoys the sound quality.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Exchange In-Ear Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can we possibly exchange the headphones for another of the same kind? My boss sounds garbled in Teams Meetings. This item was recommended by one of his engineers. I would recommend if it was working. My boss would rate it poor.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good price, but you get what you pay for.

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice cheap price, but sound quality for music is not good. For phone calls it's OK. Not that easy to configure (base, highs, etc) so I don't fiddle with the sound much. For the price I'd recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Non working Bluetooth headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One headphone didn't work at all. I called tech support and they told me to destroy these, take a picture and send it to them and they would send me a new pair. I returned these to Best Buy and got my money back.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there Alex, we're sorry if you disliked our proof of disposal warranty policy. Because of COVID-that method is the fastest way to get customers a replacement pair. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my nephew as a gift. He absolutely loves them and it was something inexpensive for him in case he damaged them by accident.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Good pair of earbuds for the price point

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab Go Air is a good pair of earbuds for its price point. Pros: ⁃ Light weight ⁃ Good bass ⁃ Stays in your ear (just like most earbuds, it seals in your ear so the sound really resonates, & it acts like a noise cancelling feature) ⁃ Tapping gestures to control is pretty good Cons: ⁃ Case doesn’t have a lid to close so dirt can go inside the charging case ⁃ Highs are too high even when using JLab signature equalizer setting; sound is a little muffled at the same time ⁃ Spotty Bluetooth connection at times; sometimes has static, sometimes gets disconnected ⁃ Phone calls are a bit on the soft side Overall, again, this is a pretty good set of earbuds especially for $30. Unless you’re an audiophile, I think this might work for a lot of people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless headphones Black Friday deal

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Girlfriend wanted them, and after researching walmart and online, best buy was where she wanted to go to get them, shes had no complaints and loves them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid this earbuds make yourself a little favor

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know where the reviews of this earbuds are coming from. A flat plane sound. No bass ,no volume Please avoid this waste of time Our time is valuable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds started acting up three weeks after purchase, I was going to try and get them replaced but it was passed the time limit to take them back, so I just ate the loss and brought another pair online.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Trash

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried to use these while cutting the grass and it would constantly skip forward and back through songs without me touching them. Needless to say they unfortunately ended up under the lawnmower. Would not recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Ear buds

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had them for 1 week tried to talk on the phone and the volume goes all the way down . So I tossed them out . I went back to my blueparrot Bluetooth

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Earbuds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are great. You can use each one individually anytime. Just put the other one in and it syncs up. And the charging cable is attached.

    I would recommend this to a friend
Sponsored