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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 5573 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers frequently mention the GO Air Pop True Wireless Earbuds for their impressive sound quality, affordable price, and long battery life. Many users find them comfortable to wear and easy to use. However, some users have concerns about the fit, volume, touch controls, bass, and charging capabilities of the earbuds.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 266 Showing 5,301-5,320 of 5,573 reviews
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Total garbage charge doesn’t last anytime and the sound fades in and out of one ear

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    irritating to ear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the logo on the ear buds kept hurting my ear, it was very uncomfortable.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst ever earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worn one time and never worked properly and didn’t even hold a full charge for very long

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Cons mentioned:
    Fit

    Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. The sound goes out every few minutes for thirty seconds or so. I don’t recommend these for anyone doing anything. The position they set in the ear has no grip so tilt your head and they will fall out. That will be when you hear a sound

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Don’t waste your money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete junk. Audio started working inconsistently 30 minutes after 1st USS.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't come with a charger when it went dead couldn't charge

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Ladybug0115,

      The Go Air have a charging cord built into the bottom of the charging case. This is a standard USB connector that can be plugged into either a laptop/desktop port or I even use my cell phone charging block. Please let us know if you have any other questions/concerns.
      Thanks,
      JLab Audio Customer Support jlabaudio-conv

  • Rated 3 out of 5 stars

    good sound but..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have a bussimg sound will be returning to exchange for a next pair

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worked great in the beginning

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a while, but then one of the earbuds completely stopped working.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like these. They are hard to hear and very cheaply made

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Cons mentioned:
    Connection

    Rated 1 out of 5 stars

    didn’t even work!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they didn’t work out of the box…. i had to return them… one side just wouldn’t connect despite being turned on and charged! i looked around and it seemed to be a frequent problem so i just returned them and got something else instead!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Low expectations...

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds not great, but in line with the price. Keep them handy as a back up option.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not very clear and battery life not as long as advertised

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Mabye buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good but not great that pretty much everything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery drain so, fast and sound quality is bad. Unsatisfactory performance.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Stopped working after 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 3 months! Stopped working after 3 months!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Couldn’t hear anything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound quality at its highest level they did fit nicely in my ear though.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello susie,
      When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Doesnt pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot pair both speakers at the same time. Tried several tutorials and nothing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may walk you through the pairing process.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after few months, I would not recommend it

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but does not last as long as it says they're supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent into to wireless earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you may or may not be expecting much from these earbuds. I certainly wasn't expecting much, but I figured I'd give them a try as our office is allowing us to work with one earbud it. I was honestly blown away by the sound quality to the size of the driver. On the default custom EQ setting, bass sounds very decent, vocals can still be heard, and high notes can still be discerned, though with a bit of tin sound. I can't recommend the other two built in EQ settings, but that's my taste as I listen to rock, pop, and audio books. The come with the standard recharging case and magnets to secure them in place. There is no USB port on the cast as it comes with it's own little USB plug on a cord. It's a neat feature, but I find myself having to support the case near an available USB outlet. The earbuds go into seek mode once they are removed from the case and pair relatively quickly. However, all is not great with these. With this price come some sacrifices. There is no cover to where the earbuds sit in the case. This means if you keep them in your pocket, you'll likely bump into them going for your keys. I also found that the touch sensors are very sensitive. If the magnets break free in your pocket, you'll likely come back to a few tracks skipped in your song list or audio book. The biggest what the heck moment though is the silicone on the earbuds. They have raised copies of the company logo made out of stiffer material. These logos rub against the inside of your ear when you wear them and can feel like something itching inside your head. The posts that the silicone are on are very wide compared to most other earbuds, so don't expect to find easy replacement. You'll need something 5-7mm and most are 3.5-5mm. If it weren't for that, these probably would have earned a 5 star for cost to value. Hopefully they'll fix that error in later releases.

    I would recommend this to a friend
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