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Customer reviews

Rating 4.3 out of 5 stars with 9599 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 356 Showing 7,101-7,120 of 9,599 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great, quality buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound, solid quality material. The tap functions work great and are very convenient. Excellent value, especially on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good and very small the product that fits anywhere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earpiece for car

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earpiece for use for making call and will buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal for price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought because they were on sale & my son loved them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must buy. These earphones are amazing and definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them yesterday and I really like them. They are awesome!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Falls out of ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. I bought these for my daughter for distant learning due to having 2 kids on computers at the same time. My daughter did not like the way they felt in her ear. So I kept them for back up ear buds, and they will Not stay in my ear at all. The sound is not that great on phone calls as well. I never got a chance to hear what music sounds like with these because they will Not stay in my ear. Not a good buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Charger holder is awesome as well. Very cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing to have ever purchased and I recommend it to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Air buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift to my grandson who loves them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my daughter and she loves them. Wears all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A cute gift.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loved getting them but hasn’t tested them out yet.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are super comfortable and because I specifically wanted a smaller headphones sound is good it doesn't block loud sounds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They Bluetooth to the smart TV , great product... great value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is a good value and my daughter loves it. Thank you.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stopped working after 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the sound quality, comfort, and cost, but after just three months of light use, the charging case no longer works! It is such a shame, as I really liked this product initially. I began the process of filing a warranty claim, but then I found that you have to package the item and pay shipping and handling to return it to JLab before they will consider your claim, which is a big hassle and disappointment.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price cannot be beat. The controls are messy. You can only pause with the right headphone. If you are like me and usually only have one in your ear at a time, for podcasts, etc, then that means you cannot pause your audio if you are wearing the left. Same with Siri. That is only controlled with the left earbud. You cannot use the right to activate your assistant. Seems like an odd decision to make, considering every knock-off earbud set allows you to do both of those things from both buds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply it’s great. I am already refer my 6 Freinds. They already buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stocking stuffers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them very nice present for my kids stocking super excited

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No thank you.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones have terrible sound quality and sound like dixie cups with kite string. They are bulky and fall out of the ear easy. In fact, I lost one of them within five minutes of First time putting in my ear. Walking from my parked car to a store. Found it but had to retrace steps. Controls are not good either. Can’t pair with more than one device. Not water resistant. All around not a good headphone. Returned Them to Best Buy.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you set up under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv