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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9601 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 405 Showing 8,081-8,100 of 9,601 reviews
  • Rated 2 out of 5 stars

    Connectivity Issues

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a Christmas gift for my daughter, the sound quality was great but she kept experiencing connectivity issues. We can't swap them out because it's after 30 days. Waste of money

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    I should have gotten the Skull Candy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great, at first. Now they won't connect properly to most of my bluetooth electronics. Sometimes, they stay connected even when I put them away in the charger. Sometimes, no matter what I do, they won't connect at all.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, please try troubleshooting by doing this:

      1. Put the earbuds inside of their charging case

      2. Unpair them from your Bluetooth device and turn Bluetooth off

      3. While in the case, tap each earbud sensor 7x quickly, one at a time

      4. Remove both earbuds from the case. One should blink blue and white, the other a solid white.

      6. Turn Bluetooth on, and pair them to your device.

      If this doesn't fix the issue please reach out to our customer support team for help! -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are good so far they were a decent price can’t beat that

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit perfectly and I haven't charged them in weeks. Love these!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them. Great price and great quality. I would recommend them.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Save a bit more money and buy a better earbud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know this earbud is cheap, but you might regret your purchase. I bought this earbud, but the sound quality is not good and not loud! If you can just save little bit more money and buy a better product out there!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great airbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them . Fits well in the ear and sound is really great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for the price and is economical. Excellent sound.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its amazing with wonderful quality and reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best price for the product. Awesome wireless buds.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    convenient, easy to use, price was right, good quality of sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price and great quality. Sound quality is excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. I bought these for my 14 year old daughter. She didn't really think she would use them. But she uses the pretty regularly. They fit good but didn't come q With extra pieces to change out. I bought myself a pair as well as a pair for my 13 year old son. It's nice they come in different colors so we won't get them mixed up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its simple to use and and also so nice I m really like this iteem

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    JLab -GO Air

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality. No explanation of how to use controls is a big drawback. Pairing the app doesn't always work. Lack of clear instructions is a negative.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap earbud didn’t last long

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a cheaply made item didn’t last very long. My son used it for a few weeks but then went to garbage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    JLab

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are affordable wireless earphones! The white is my favorite.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Charming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good price and good sound light wight.I like to use every day

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gift for my wife.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She enjoy the quality of the sound and they fit comfortably in her ears.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product affordable price. I always shop @ best buy.

    I would recommend this to a friend