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Customer reviews

Rating 4.3 out of 5 stars with 9601 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 415 Showing 8,281-8,300 of 9,602 reviews
  • Rated 2 out of 5 stars

    You get what you buy.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wasn't a ear bud for me. I didn't care for the volume control. Volume wasn't loud enough. Back to the drawing board for this item

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Didn’t last 2 months

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved these and used them every day. All of a sudden, the left one stopped working. They are past the return date so I’m out of luck.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have these as a gift and she is loving them. Little static,no noise reducer at all,so sometimes other person gets loud screches. She still loves them overall though.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you paid for.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have sensitive sensory for my hearing and after wearing these ear phones, it starts to hurt. Does work though.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were uncomfortable, felt too big to use consistently. I decided to return them because I realized I would rarely use them.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for the gym

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these on sale during Christmas and the quality is great for what I use them for which is to block out outside noise while working out. They do not fall out of your ears and the battery life is amazing as well!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ang

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is good the McRae could be better and I have a hard time fitting it in my ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headphones but overpriced. I recently purchased a similar pair from walmart for less which have been louder and better quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No clue

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would love to review my purchase, I’m actual very excited about getting them. Only thing is I HAVEN’T RECEIVED THEM YET, I purchased them on the 4/13/20. Today is 4/25/20, I tried to call and see what the issue was or how to go about tracking a different way, but the wait time was 1 hour and 20 minutes of hold time. Which I understand because of COVID-19. When I track them with the tracking number it just says delayed shipment. I just need to know if I’ll ever get the headphones, will they ship a new order, or will I get my money back?

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey,
      When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Great for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price on these are great and love how they look but the sound is very low when I connected them to an LG phone sounded ok on my iPhone

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its really not that good you have to have both headphones on to control the volume when you take them off they don't stop sound is really bad

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 2 out of 5 stars

    Hard to remove out of case.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's hard to take these out of the case. There's no where to grip the buds. It's bad enough that I want to return it even though it's a good price.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does no work volume control lacks clarity would not purchase his items again

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the product you received. Please contact us at support@jlabaudio.com, and we will help you get a new pair. jlabaudio-conv

  • Rated 1 out of 5 stars

    Don't waste your money.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely disappointed, would not buy again. Had low expectations for the price paid and didn't even meet those. Bought in September but just recently finally used them (which, of course, puts me outside the return window. That's on me, not Best Buy or JLab). Left ear quit in less than an hour on full charge. With phone set at full volume, sound was barely more than a whisper. Recharged earbuds and tried again. Left took 3 attempts to get to work and then could still barely hear in either ear. Junk.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      It saddens us that you've encountered this issue and we are sincerely sorry about it. We would like to dive into this a little more. Please give us a call or send us an email so we can come up with a solution that will best fit your needs. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Waste of my money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these to replace a lost pair. Sound quality was not good at all, too much background noise, did not use for very long, had to replace them after 2 weeks of use.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Full Disappointment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally took a crap on me the day after I threw out the packaging. Won't charge won't power on won't connect, not a dang thing. I had full faith in these being that I've purchased them before and they worked perfectly, I even liked them better than my AirPods. I have other JLab headphones and they were always awesome. I guess you win some you lose some.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. The packaging isn't required to get a replacement we can still replace free of charge. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 3 out of 5 stars

    Not a fit for me

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to use for everyday listening. I’m not happy with the size. They are not easy to keep in my ears.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Jlab go air true wireless earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They easily fall out of my ears, Sound is ok with music but not a phone call

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not so comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I lost my Airdots, so I had to buy some other cheap and small earbuds. I bought these, and instantly started missing my old earbuds for their comfort.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Sounds good but

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good in your ear but they are a hassle to stay in your ear, they fall out so easily and are so easy to lose

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com. jlabaudio-conv