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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9601 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 421 Showing 8,401-8,420 of 9,602 reviews
  • Rated 2 out of 5 stars

    IC Pat

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would not work with an Apple I phone 7. Tried with another Apple phone and it would also not work

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh..they're ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're ok. Got them on sale but couldn't imagine paying full price for these. They didn't even come with a charger box!

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Affordable and yet still solid quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. The charge on the buds could be better, but the case allows for multiple recharges so that complaint is virtually mitigated. Good quality buds.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BAD

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they keep falling off from the ears, not sure if I am using it wrong or these were bad. No longer use them.......

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Very poor sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldnt reccommend these to anyone that wanta something to be loud and not hear the outside..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello horn
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up with a new unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Thats it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poorly put togather the material has a strange texture to it.but it was easily hooked up to my phone

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Skip the hassle

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right earphone stopped working within a month. I purchased the 2 year protection with best buy and they take forever just to get back to you. I opened a claim with the manufacturer and I had to pay postage to get them sent back and get credit within their store. I'm not even sure how it will turn out, but it can take weeks to get that fixed. Very annoyed with the purchase but I guess you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was okay. The earbuds are huge and was always falling out of my ear.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Jlab Go Wireless In-ear Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are okay. Sound is decent for the prize point.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ryan baker

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I join him. I appreciate him around once in a while I like them very much.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mediocre product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't like them they pop out of your ears every time you move your head

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,

      Thank you for your feedback, Mr. Frank. We use this feedback to make sure that
      our products are nothing less than the best for all our customers. I am sorry to hear
      that you have had a not so good experience recently with the way they fit. We included a few gel tips for all ear types, if that doesn't help. Please feel free to contact us so we can make it right! Reach out to us at support@jlabaudio.com
      or visit jlabaudio.com/contact jlabaudio-conv

  • Rated 4 out of 5 stars

    Not too bad

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a Christmas present and my partner loves them! Affordable option for decent wireless ear buds.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Didn’t like em

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were uncomfortable and hard to keep in my ear. I also don’t like that the container doesn’t have a lid.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Ehh

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the buds was broke when we picked them up still haven't tried returning but it was disappointing

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Very functional and practical

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to go for a walk or run in contact with nature and these headphones allow me to listen to music and be in contact with my family, in addition to being very comfortable to wear.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my brand new wireless ear buds. They are great because I can put them in and pretend to listen to music so I don’t have to talk to people. They are almost as great as Sleepy Joe. Just kidding.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and they sound good, but they don’t have easy way to control.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are ok earbuds, I bought them when on sale, I dont like things in my ear so I only use occasionally

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cheap.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap. Cheap. Cheap. They are cheap and you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    They’re ok for price.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked them when I first got them. And honestly I still use them to this day. They aren’t bad for the price at all. I just have difficult time connecting them sometimes when the battery is on medium. If it’s not full, it won’t connect properly for me. I like it comes with different ear piece sizes. But they are good for the price. I just wish I would’ve got airpods instead since I have an iPhone.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you've experienced with your earbuds. The issue with your connectivity is very unusual and we'd love to find a solution for you. Please contact our support team for help. -JLab Audio jlabaudio-conv