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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9601 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 423 Showing 8,441-8,460 of 9,602 reviews
  • Rated 4 out of 5 stars

    Okay for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good for music but not recommending it for phone calls as people are telling me that they can’t hear me.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good value

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality but these things hurt your ear after a couple hours.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for $$

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty great for the price! Just wanted something that my kids wouldn't steal, this worked great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the charger is built in so I can never lose it. I was also worried about the call quality but I've had a lot of good feedback on it! They said it was clear and didnt seem muffled.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too big

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 yr old son says they hurt the inside of his ears and he's a decent size 14 yr old. The sound is so so as well.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent earbuds not loud at all

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit good but not loud at all, for the money does the job

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Badbuy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Volume goes up and down by itself, pauses by itself

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Por sound for the mony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no good, por sound for that prize The way to control the volumen is horrible,

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Alex, we are sorry about the troubles you had with our earbuds. Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Ear plugs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good just got but working good so far. I like

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for a long time.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good. Better than skull-candy of similar price range.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great pair

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, but battery sometimes goes to 0% and gets charged to 100% within minutes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    They're ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You need the app to fully use all the features of these buds. The app is full of bugs and wont pair to your buds. Save your money if you want the full experience. If these are just your backup buds and you don't care about the extra features, get em.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash they didn’t work very well and hurt ears get better ones

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Great investment for someone who works out

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way these fit in my ear stay in the while time without sliding out. Had to get use of where to place my finger to do different things cause they're not like my last pair.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Low sound.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones connect easily however the sound when making phone calls is extremely low. Playing music it sounds ok.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey coco86,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 4 out of 5 stars

    Could be slight better!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the money. The sound is not as loud as I would prefer while on a phone call but does the job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sup 2 u

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap and poor, do not impress me, sumtimes one side turns on

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good enough for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter. Very simple and nice headphones. She says the audio is good.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    big and bulky

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big, uncomfortable to have over a 10 period. My ears hurt and couldn’t get comfortable

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Okay buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to remove from case. Cheap look and feel but for the price that's what get.

    No, I would not recommend this to a friend