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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9601 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 426 Showing 8,501-8,520 of 9,602 reviews
  • Rated 1 out of 5 stars

    Cheaply made - color is lilac not white

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could of been better designed when it comes to removing earbuds out of case Not a good grip . Cheap case . Color is lilac it’s more like light pink Thought it was white like it looks on box . Color is obsolete

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first set of wireless ear buds. I chose a less expensive pair to try out. Could not be happier. They work great with my phone and laptop

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Low quality sound and dies quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get what you paid for with this product. The battery dies really fast and the sound quality is low

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a new unit under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 4 out of 5 stars

    Nice ear bud

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ear buds ..great for work and working out.love all the different colors to choose from.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Small size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value for the price. Small design works well for occasional streaming and phone calls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love these

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for perfect earbuds. Fits smaller ear canals. Range is good. I’m able to walk away from phone and they still play. Low profile - easy to hide.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves them! The white color did start to look dirty after some time however.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earphones die too fast even after charging for like an hour

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219. jlabaudio-conv

  • Rated 2 out of 5 stars

    Ok for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They pick up sounds from around you when on the phone. Sound is low even with volume maxed out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    neva again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I didn't buy them they are so low smh I was better off getting the fake ones from a deli

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 4 out of 5 stars

    Great headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I paid. This pair of earbuds are really good. Fast charging and easy to carry with me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have ear bud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds I have ever had! I use them at work, on a walk, and at the beach! I would most definitely buy another pair. The color is also eye appealing and amazing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price. On sale for $20.00 usd. Fit and work great. Normal battery life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Purchase

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great. Purchased for Dad. He enjoyed them. They fit in his ear well

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Headphones for workouts

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t really care for these headphones. Kind of difficult to operate and navigate.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 4 out of 5 stars

    Great bluetooth earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio quality. Easy to connect to bluetooth. Battery life is shorter than I hoped.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not amazing but good for price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t want to buy an expensive Bluetooth headphone because I loose already my regular ones. Bought these to try it and the sound quality is not as good But it’s a new experiment for me. I think I’ll stick to wired ones for editing music, but might just go for a higher end one; next time for me to have the freedom while I dance and clean the house

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cute but that’s all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price , they don’t fit every ear size , and not as loud

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Tasha,

      We're sorry to hear that the Go Air Pops were not the right fit for you. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) so we can discuss which model might work out better for you.
      Thanks,
      JLab Audio Customer Support jlabaudio-conv

  • Rated 4 out of 5 stars

    Great Value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good gift for an active person. It was a great value for wireless earbuds.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I hope you get a good one.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only paired with my iPhone once, and even then it sounded like someone was grinding metal in the background. But if you buy it from BestBuy you have nothing to lose, I sent this one back and was given a full refund. Maybe you will get a good one. But I decided I wanted headphones I could connect to something directly, instead.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv