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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9602 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers highly value the excellent sound quality and good battery life of the product. They also appreciate its comfortable fit, affordable price, and ease of use, along with reliable connectivity and a pleasing aesthetic. However, some customers have noted that the volume can be a little low, and there have been occasional issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 435 Showing 8,681-8,700 of 9,602 reviews
  • Rated 5 out of 5 stars

    Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must have for any home or traveler especially when you find no place to plant plug you device. Worth the buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter in law and she loves them. It comes with 3 different size buds so they are very comfortable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    People cant hear u

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People cannot hear you talking when using these. I should have returned

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and great service, didn’t know what to buy , sales representative did a great job helping me .

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my girlfriend to simply use for facetime and online chatting. They dont stay connected via bluetooth. They disconnect constantly and they dont get used at all.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for your feedback. We'd be happy to help you get a new pair. Please contact us at support@jlabaudio.com. jlabaudio-conv

  • Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the price and hood quality. They are really worth the buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clear sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the closest I will get to airpods considering I have an Android phone. These work perfect and you can barely see them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    earbuds

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second set of these i bought. Eventually we will all have a set.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for the love & support! If you ever need anything, feel free to reach our customer support team at support@jlab.com or give us a call 1-405-445-7219 8am-4:30pm PST We're happy to help = )

      - Lourdes #TeamJLAB jlabaudio-conv

  • Rated 5 out of 5 stars

    Best for the price.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After buying them for my daughter my husband bought his own and loves them. It’s hard to get his attention now.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I mean in a pinch maybe

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were bought for my mother who is over 70 yrs old to use in her flight back to the states. No first hand experience besides pairing them for her; which was straight forward

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jlab It’s a good gift to give I bought two with a good price and quality as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good to go

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these I lost mine. I am here to buy more if possible

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son absolutely love his set. And great price im buying another pair.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly loved the look of these but the right one died soon after I received them...less than 2 months. I am still not sure what to do as Best Buy only covers them for 30 days.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the issue. Please reach out to us at support@jlabaudio.com, and we will help you get a replacement pair. jlabaudio-conv

  • Rated 5 out of 5 stars

    Bluetooth

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it as gift for my husband. I am glad I did because he really likes it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    J Lab wireless earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great overall headphones for the price, they're comfortable to wear and I would highly recommend them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy a better product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one earbud worked. When I set this up for a friend as a gift, only one of the buds worked, and it did not work well.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 3 out of 5 stars

    They are Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are Ok. They hurt my ears a little bit, and it is a little bit muffled. I think I’m just more comfortable wearing over the ear headphones. I wouldn’t use them for a lot of music, but might be good for audiobooks.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Right bud did not work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these as a gift and they were defective. The right bud would not connect properly to an android device. It was working and had a light. But couldn't connect. Ended up returning them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, sorry you had issues with your buds. Next time reach out to our customer support team for help before returning them. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Great item

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear buds. Easy to set up and use. Sound quality is great.

    I would recommend this to a friend