Customer Ratings & Reviews
- Model:
- EBGOAIRRWHTGRY82
- SKU:
- 6396193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.
This summary was generated by AI based on customer reviews.
Not a good purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first they worked well now they don't work at all. I bought them on July 10th it is July 31st and mow the stopped working.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were returned after two days of use. They did not easily pair to my iphone. The battery also seemed to drain fast.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .These are compatible with all devices that support Bluetooth 5.0. Please check the Bluetooth version that your device supports. -JLab Audio
Terrible sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these and returned them the next day. Sound was terrible. Only redeeming thing was the color and comfort.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry we couldn't help you before you returned them. If you buy another JLab product in the future please know that our support team will always make any issue right. -JLab
Alright
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The works perfectly they are not the best probably they should cost less
No, I would not recommend this to a friendEar buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a month of having them, they stopped charging.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .So sorry about this. Please email us at support@jlab.com, and we'd be happy to help.
- Pros mentioned:Sound quality
Clear sound, poor connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Clean sound in general, but skips when playing audio from any online streaming service.
No, I would not recommend this to a friend Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has bass but everything else is a lie it says running time 20hrs but it's barely 3
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .These earbuds have 5 hrs of playtime per earbud when listening at medium volume. You'll receive another 15 hours from your case equaling 20 hours of playtime. We're sorry for the confusion. -JLab Audio
- Cons mentioned:Volume
Not loud enough!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these earbuds weren't loyd enough for me and bass was lacking. I returned for a refund.
No, I would not recommend this to a friend Basic
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are good but not the best. I lost mine so I am here to buy more
I would recommend this to a friendNot worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not at all good, very poor audio quality. I am returning the item.
No, I would not recommend this to a friendEarbuds are duds
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work, I got two pair and both times the left earbud doesn’t work
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Do not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died in less than 2 months after normal use. Won't connect anymore or turn on. Not good. I guess you get what you pay for.
No, I would not recommend this to a friendMy purchase
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very clear with how the charging station works cause I followed the directions and still not keeping a charge
No, I would not recommend this to a friendKeep looking
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not good. Fully charged before use. Could only use 35 minutes. Not worth the money
No, I would not recommend this to a friendEarbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In less than a week it stop working. So I be thinking if I should go in any Best Buy store to address the issue.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well, they’re definitely garbage. One works, the other doesn’t. Will return.
No, I would not recommend this to a friendOkay purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the prize, these are OK I didn’t enjoy the sound too much, I would much rather go with a different product
No, I would not recommend this to a friendSave your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are uncomfortable to wear and the sound doesn't get loud enough.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Wont turn off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of bugs and issues with turning off in the charging pod
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .So sorry about this. We'd love to help out. Please contact us at support@jlabaudio.com.
Only one ear bud works
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Only one ear bud works and because of the pandemic I cannot get anyone on the phone to return product
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey lily,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of.
Kind Regards
#TeamJLab Customer Support