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Customer reviews

Rating 4.3 out of 5 stars with 9605 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 461 Showing 9,201-9,220 of 9,605 reviews
  • Rated 1 out of 5 stars

    Okay

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like these. They are hard to hear and very cheaply made

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    didn’t even work!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they didn’t work out of the box…. i had to return them… one side just wouldn’t connect despite being turned on and charged! i looked around and it seemed to be a frequent problem so i just returned them and got something else instead!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Wireless buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not very clear and battery life not as long as advertised

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Earbuds

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery drain so, fast and sound quality is bad. Unsatisfactory performance.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Stopped working after 3 months

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 3 months! Stopped working after 3 months!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Mabye buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good but not great that pretty much everything

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only one side charges. I do not recommend this product.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Doesnt pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot pair both speakers at the same time. Tried several tutorials and nothing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may walk you through the pairing process.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Couldn’t hear anything

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound quality at its highest level they did fit nicely in my ear though.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello susie,
      When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new unit under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Pros mentioned:
    Ease of use, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great Wireless Earbuds for the Price

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The JLab - GO Air True Wireless In-Ear Headphones are a solid pair of wireless earbuds for their cost. The fit and feel is good. The sound is solid - not high-end, of course, but still solid. They were very easy to pair and are simple to control. They snap into the included charging case and start up as soon as you take them out and put them in your ears. They do feel a little stiff in my ears and I believe I could reach a point of 'wear-fatigue' after a few hours. However, I don't use them for extended periods of time, so it's not an issue for me. I do wish there were a cover for the charging case, but they feel secure when in it. Great wireless earbuds for the price!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Decent into to wireless earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you may or may not be expecting much from these earbuds. I certainly wasn't expecting much, but I figured I'd give them a try as our office is allowing us to work with one earbud it. I was honestly blown away by the sound quality to the size of the driver. On the default custom EQ setting, bass sounds very decent, vocals can still be heard, and high notes can still be discerned, though with a bit of tin sound. I can't recommend the other two built in EQ settings, but that's my taste as I listen to rock, pop, and audio books. The come with the standard recharging case and magnets to secure them in place. There is no USB port on the cast as it comes with it's own little USB plug on a cord. It's a neat feature, but I find myself having to support the case near an available USB outlet. The earbuds go into seek mode once they are removed from the case and pair relatively quickly. However, all is not great with these. With this price come some sacrifices. There is no cover to where the earbuds sit in the case. This means if you keep them in your pocket, you'll likely bump into them going for your keys. I also found that the touch sensors are very sensitive. If the magnets break free in your pocket, you'll likely come back to a few tracks skipped in your song list or audio book. The biggest what the heck moment though is the silicone on the earbuds. They have raised copies of the company logo made out of stiffer material. These logos rub against the inside of your ear when you wear them and can feel like something itching inside your head. The posts that the silicone are on are very wide compared to most other earbuds, so don't expect to find easy replacement. You'll need something 5-7mm and most are 3.5-5mm. If it weren't for that, these probably would have earned a 5 star for cost to value. Hopefully they'll fix that error in later releases.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after few months, I would not recommend it

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but does not last as long as it says they're supposed to.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    To bug for comfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The size is to big to comfortably stay in your ear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, every product comes with extra ear tips. We recommend trying them out for the best fit. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Worked for 2 month, then issues with connectivity

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not great, but for price was OK. Problem is after 2 months, issues with connectivity. Intermittent connection in one of them, making very annoying to listen to conversation or music. Warranty expired. Unfortunately, will not recommend it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Joseph, we are very sorry about the connectivity issues you're experiencing. We do have a two year warranty on our Bluetooth products so if you only purchased 2 months ago you are still covered by this. Please reach out to our customer support team to start the claims process. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Worse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy the protection plan it sucks don’t recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is junk......................................

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in the first week. Terrible product. Do not recommend

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    ...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    still trying to figure out how to use them to their full potential

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't even like it. Left bud wasn't even working.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv