Customer Ratings & Reviews
- Model:
- EBGOAIRRWHTGRY82
- SKU:
- 6396193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.
This summary was generated by AI based on customer reviews.
Terrible
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like the shape, and never fit my ear regardless of size. If you want a good pair of wireless earbuds, it better to spend the money then going cheap.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Broke in 2 weeks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds broke within 2 weeks. I literally used them a couple of times and that was it. The sound quality is shockingly terrible too. I bought these because I had done some research online for the best cheap bluetooth headphones and these regularly came up on the lists. One positive side of them was the fact that they fit my small ears pretty comfortably. However, after several hours of use, the raised logo on the ear tip started irritating my ear but that wasn't that bad. I would not recommend buying these. Just go for headphones that are not true wireless if you want to stay in this price range.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Emily, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Not very comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I liked how small the unit was, but, I returned them due to the fact that I could not answer the phone with the left ear bud and even with the smallest ear rubber piece, it was uncomfortable.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Kristen,
We apologize for the technical issues with one of your earbuds. We take our customer’s concerns
very seriously. We’d like to get to the bottom of this to make sure we can
resolve any issues you might have had, so please reach out to
us at Reach out to us at support@jlabaudio.com
or visit jlabaudio.com/contact
Don’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 2 months . Only one side works at a time . Reset it many times following jlab directions by phone and online .. doesn’t fix the issue . reception cuts in and out . You can send it back to jlab if you want to pay for shipping handling not worth it for price of earbuds .
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
#TeamJLAB
- Pros mentioned:Sound quality
Good sound + Lost charge = Junk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good. The earbuds stoped holding a charge . Extremely frustrating they charge but only work for an hour max.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We are so sorry to hear that you are having this issue. To help us understand more about what is happening, please reach out to our team so we can come up with a solution for you that will best fit your needs. support@jlab.com
Just Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a decent temporary fix when I can’t find my Samsung air buds. Battery doesn’t stay charged very long and sound quality it just Ok and they are not very comfortable in my ears.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Dont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good at all ,you can't answer a call with out dropping the call. You can't adjust the volume through the blue tooth you must do it through your phone
No, I would not recommend this to a friendPoor design
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another PRC product. Is sturdy however sound quality is poor, the earbuds don’t fit and stay in ear. My AirPods were the best, regret buying this junkie.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new set under warranty that you'll love.
We want to help you
#FINDYOURGO
JLab Audio
Jab not compatible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones don’t work very well it’s hard to connect to your blue tooth on my phone it keeps disconnecting from my phone
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for your review! Our team takes customer reviews seriously as it helps us improve our products. If you have other concerns, you can contact us directly at 1-405-445-7219 or email us at support@jlabaudio.com.
Jlap Wireless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting it set up and using it is very time consuming and difficult to pair and get to work, no extra ear buds for replacement.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.
Not well made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not well made and didn't fit my son's ears well. They kept falling out. Unfortunately I would not recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Sound quality was lacking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these thinking they'd be good but too my disappointment they were really bad sounding. No better than 1$ earphones. Severely disappointed. Went to get a refund.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
- Cons mentioned:Volume
Sound sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume quality sucks. Would like to hear music and callers voice louder than a whisper. Will never purchase jlab products again
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help there may be something wrong with your device therefore please reach out to our customer support team to assist you. -JLab Audio
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot shut these off. I can get them to do everything else, tap to answer your phone, tap tap to fast forward. But 3 taps to shut off? Nope. Would not recommend.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .The earbuds will automatically turn off when returned to the case. If the case does not have a charge, then it's not able to turn them off. You can charge the case or manually turn off each earbud by disconnecting them from Bluetooth (and they will auto shut off in 3 minutes). -JLab Audio
Jlab
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are hard to keep up with. And the sound quality is horrible. When you make calls its a horrible connection.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Nisha , we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!
#TeamJLAB
too big
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are too big an heavy, as a result they fall out of my ears. I do not recommend them to others.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
- Cons mentioned:Volume
Not working out of the box
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When used there is almost no bass and the left side is 60% the volume of the right. Currently waiting on a second set.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey jdog,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
- Cons mentioned:Volume
Not loud enough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you use this indoors its okay. Not loud enough to drown the sound of my footsteps when outside.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Too big for my ears
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These JLab ear plugs did not stay in my ears. Had to return them.
No, I would not recommend this to a friendNot so great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 3 pairs, 3 different colors. Two are working fine as of now. The green color pair were not great, one of them stopped working after 2 weeks.
I would recommend this to a friendBrand response from JLab Audio Team
Posted .Hey momm,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support