Customer Ratings & Reviews
- Model:
- EBGOAIRRWHTGRY82
- SKU:
- 6396193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.
This summary was generated by AI based on customer reviews.
Thumbs down
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No stars their awful save your money. Righty in ears and fall out
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
J-Lab
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loses connection very easily but it’s not just one ear. It’s both
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Bud fall out often, ever when changing sizes
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad, very bad. Buds kept falling out even when changing ear plug sizes.
No, I would not recommend this to a friendDuds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Earbuds won't connect to my phone or charge. Note20ultra
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, make sure you are using a 5V 1A charger the case will not charge with anything more powerful. -JLab
Eh... They ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as easy as what I thought... Still trying to figure out how to adjust volume and bass.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Not long lasting
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great.....for about 3 months. All of a sudden one of the earbuds stopped working.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Kenny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds don't stay in the ear long enough to hear music.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its okay I mean if you want to use it why you driving
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
Not so good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hurting my ears so returned the item .not for long duration
No, I would not recommend this to a friendEar buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan my daughter had them a month and one already stopped working.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Kind of useless
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is ok. The problem I is keeping them in my eyes
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello kdeee,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model under warranty.
We want to help you
#FINDYOURGO
JLab Audio
You get Whatyou pay for - $29 worth of ability and
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid $29 and that’s what I received - limited abilities and quality - so it seems fair...
No, I would not recommend this to a friendCheap
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap... the sound quality is bad and most of the only one of the ear pieces works.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Not for me
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound kept going in and out and they were painful to my ears
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Aallison29,
We're bummed to hear that the Go Air earbuds are not the right fit. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) so we can find a model that might fit your needs better. Thanks, JLab Audio Customer Support
ear headphone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok type and it's inconvenient to use it. I didn't like it in over all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Do Not Buy - Awful
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have never worked correctly. At first they would sporadically have problems charging, even though the green light said they were charged. Now they are just dead, won't charge at all. I barely used them. They were for my work computer and stayed at my desk at all times. Do not buy
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Not comfortable to wear and easy to lose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan of these earbuds. They make my ear itchy and sometimes painful and also make me feel like my ears are full of water or that my head is under water when I wear them. I would honestly return them but I lost one while running and could not find it. I am really disappointed in this product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Abou de volume
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound it's far...no loudly. Its no good for me.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi, Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!
Davian
#TeamJLAB
- Pros mentioned:Battery life, Fit, Sound quality
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product so far. The case holds a charge for a very long time and I haven’t had to recharge it very often. The earbuds stay in place and the sound is very good. It’s an excellent value for the price.
I would recommend this to a friend - Pros mentioned:Price, Sound quality
Great Earbuds for Great Values!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't buy the earbuds from Best Buy but it is the same ones I bought. The earbuds are great! It is a bit bulky but that's ok! It great too especially the price! I would recommend if you're looking for a low price earbuds but with good quality!
I would recommend this to a friend