Customer Ratings & Reviews
- Model:
- EBGOAIRRWHTGRY82
- SKU:
- 6396193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.
This summary was generated by AI based on customer reviews.
Iffy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were great until 3 weeks later, one stopped working.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Pass on these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No bass and the sounds aren't great either. I recommend passing on these
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .It saddens us that you've encountered this issue and we are sincerely sorry about it. We would like to dive into this a little more. Please give us a call or send us an email so we can come up with a solution that will best fit your needs. -JLab Audio
good buy if on sale
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hard to switch between on off, pairing..audio quality is more than decent
No, I would not recommend this to a friendThey are ok
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my kid, sounds quality not great at all.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
ear pod
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.two star that is what it gets from me because of sound quality.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Poor Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was terrible. Returned and got wireless headphones elsewhere.
No, I would not recommend this to a friendJlab
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had them for 4 months but all of a sudden one of the headphones stop working, for that price I can’t ask too much for the performance of the device but I would like them to last a little longer. I’m still using the one that has survived without any failure’s.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Pods
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound could be better not satisfied…………………………………..
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Sound quality not good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound doesn’t feel alright. Very uncomfortable. I would not recommend
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a new model that will fit your needs better.
Kind Regards
#TeamJLab Customer Support
They didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid and well built. Too bad it broke down after less than a week of use. Started off working okay, then the left headphone stopped working consistently, then it stopped working entirely, and then the same thing happened with the right headphone. Can't discourage this product enough
No, I would not recommend this to a friendJLab - Go Air
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great ear buds while they last. Received them on the 25th of March started using on the 26th. Stopped working completely on the 15th of April. Sending them back to manufacture but receiving a "coupon" for them that can be used to purchase more junk.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
poor quality for the money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recived it . was not in prime condition case would not close and extra ear pieces were missing quality was OK you get what you pay for went ahead and just paid the 100 bucks for Apple Ipod ears . would not buy these !
No, I would not recommend this to a friendYou get what you pay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was highly praised on Runner’s World but I was disappointed. The sound quality is very poor. The volume is not loud enough for me to hear my music over the background noise of the gym floor or any other place. I would like to return it but that’s tough with the quarantine.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey marathonmom,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you back up and running under warranty.
Kind Regards
#TeamJLab Customer Support
It only worked great for two months!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The right ear bud went dead and cannot find a charge after using them everyday for two months. I really like them when they were working, but cannot recommend them to anyone, especially at this price level.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
- Pros mentioned:Battery life, Sound quality
Excellent Value! Very good Sound
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the money, these cannot be beat. I compared them to my daughter's Apple AirPods and in my ears, these feel much more secure and have better sounds due to the more secure fit in my ear canal. I do also have a pair of the similar JLab Air True buds. While these GO buds are lighter and smaller while kicking out the same sound, they do not have the Cush Fins that, at least for my ears, make them a bit more comfortable and secure in my ears. Battery life is fantastic on these GO buds. The open case is a little odd, but I tried to shake them very hard and they do remain secure in the case. Great value. Definitely give them a try!
I would recommend this to a friend Wouldn’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend these to anyone I cared about.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
I can hear my farts
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds are awful i mean let me tell u this aint the main focus is that they make sounds in ur ears if so well let me tell u this if i had them on max volume if i farted i hear it so with that said would u buy them i think not
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
- Pros mentioned:Battery life, Sound quality
Great deal!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great pair of wireless headphones, especially for the price point they're offered at. This set includes two wireless earbuds and a charging case. The charging case has a USB cord attached for easy charging. The case is rechargeable as well so you can bring it on the go for cord-free charging. The charging case can last up to 15 hours and each headphone up to five hours. The headphones automatically turn on when removed from the case. After the first time you connect them to your bluetooth, they will auto connect as well. I found these to have really great sound quality. I have smaller ears and these fit comfortably in my ears. Overall, these are a steal for the price and they're extremely user friendly.
I would recommend this to a friend Horrible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t try to disconnect them buy taking them out of your ear. They continue to play even when you start to charge them, in the case. Best Buy won’t refund after 2.3 weeks of trying to work with this terrible product.
No, I would not recommend this to a friendWanky Bluetooth Connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ear, either one or both them, would go in and out of connection with the Bluetooth on my phone and sometimes would not connect with it at all for some time which was frustrating every time it did that.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey there, we suggest trying to reset you GO airs (instructions are in the quick start guide or website) Also, try forgetting the GO airs from your device and re-pairing. This usually solves the issue you are having. -JLab Audio