Customer Ratings & Reviews
- Model:
- EBGOAIRRWHTGRY82
- SKU:
- 6396193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.
This summary was generated by AI based on customer reviews.
Will never buy a JLab product.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY . lasted me 2 months and both of the right ear plugs stopped working. I bought the black and green ones. They are definilty not what they say. Music is ok . talking to people is the worst .
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Buy something else
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay charge. The charging case would not take a charge. I would not invest anymore money in these ear buds. Complete wast of money!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! Please make sure you are using a 5V 1A charger. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Crappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t hear anything, no clear sound and they sound foggy.... YOU GET WHAT YOU PAY FOR! I used at least twice and tossed them out. I would not recommend and I wish I could get my money back
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio
Not worth the buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left earbud stopped working the same week I got them. I would charge it, and it would indicate a low battery as soon as I would connect to my device. Extremely dissatisfied!!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really want to return these back but I am beyond my return period. These headphones work fine but over a period of 5 mins or so, it starts to hurt my ears! :(
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
- Pros mentioned:Sound quality
Initially Skeptical But Pleasantly Surprised
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Normally I hate earbuds that use silicone tips to seal/stay in your ears. I can never seem to get a good fit or if I do, they are jammed in so tight that I can't wear them for any reasonable length of time. I needed some earbuds to block out sounds from the outside, sound decent itself, be compact, and not cost too much. On all counts the GO Air earbuds, block sound pretty well without being jammed in there too tightly and stay in place (probably because the body of the earbud isn't pushing against the rest of my ear as much because it is pretty small). They also sound decent enough for exercise and yard work (which is what I wanted them for), and they are a decent price at $50. All-in-all, I didn't expect much with these since I have been disappointed in earbuds twice the price, but I'm pleasantly surprised that the JLab GO Air's do the job pretty well.
I would recommend this to a friend - Pros mentioned:Ease of use, Sound quality
BEST PRODUCT FOR PRICE YOU'RE GONNA FIND ANYWHERE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received a pair of the GO AIR TRUE WIRELESS as a gift , I'm totally blown away by the sound quality and the built in features , I never expected the quality along with the ease of use . It took me about 4 or 5 uses to get acclimated with the built in controls but other than that I have NO PROBLEM with them , comfortable and easy to use
I would recommend this to a friend Don’t Buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible earphones worked for about 2 weeks then not pairing worst earphones ever I threw them in the garbage never again
No, I would not recommend this to a friendGood for a couple of weekends maybe
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working two weeks after I bought them, they just play static and the battery drains after fifteen minutes.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry this has happened. Please contact our support team at support@jlabaudio.com. We'll get you a replacement asap.
Wireless but kinda cheapy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Well you get what you pay for. Maybe my ears are just weird but I didn’t get that great of sound quality out of them. Ended up returning. Still waiting on my refund.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Waste of money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had these for about a week before they quit working, went and exchanged them for another pair a few days ago and they don't work either
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
- Pros mentioned:Battery life, Sound quality
Fantastic Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These sound incredible. I have a pair of AirPods Pro, and I tend to forget about them and grab these GO Air pods because they sound SO MUCH BETTER. Jlabs truly has a sleeper hit product with the price they sell them at. I'm not even mad at the case; the magnets are very strong, and nobody walks around shaking their pod case as hard as they can all day every day. The attached charging cord makes it even better as there is nothing to lose.
I would recommend this to a friend Not a good choice for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super uncomfortable and they don't work. One piece never turned on and controls unpredictable.
No, I would not recommend this to a friendCould Not Get Them to Stay in My Ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Because of the shape of my ears, these continually fell out. I should have returned them and now I believe that window has disappeared. My bad.
No, I would not recommend this to a friendNot charging
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exchanged them twice, and both times the charging case would not charge the ear phones after one use
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Okay for the price, but not great. Hard to pair.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought three pair of these, two black and one white. The white ones have never paired with any of our phones. The two black ones paired immediately with my phone, but not my wife's or daughter's phones. I use them under ear protection muffs when working in the yard. They fall out easily due to the size. The sound is decent if you are listening to talk radio, and I find they are very decent for the price when listening to music ( I am a retired professional musician with a music degree). I would not recommend them unless you are wearing them under some other type of ear protection because they do fall lose often. I have also been told by friends that when I use them for a mobile call it sounds like I am in a tunnel.
No, I would not recommend this to a friend 1 Star
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is so low, not worth buying at all, Don’t waste your money on this product.
No, I would not recommend this to a friendStay away
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly I’ve gotten better ones off of wish. I lost these 2 days after I bought them and I don’t even care to find them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Lost charger
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost charger for it :/ they are good though but how can I get a charger with out having to buy the whole thing again
I would recommend this to a friendBrand response from JLab Audio Team
Posted .You can get a replacement charging case on the JLab website! -JLab
Crappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. I think anyone who thinks these are even ok need to listen to something else then a cracked speaker in their cellar.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello mrme,
two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio