Black Friday in JulyEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 9605 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 477 Showing 9,521-9,540 of 9,605 reviews
  • Rated 5 out of 5 stars

    Happy with Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these a month ago to give wireless earbuds a try. I'm very happy with these. They're sturdier than I thought and the audio quality is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JLab Go Air Pops

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great, good bass, fast connection, and the charge lasts a long time. These are probably the best wireless earbuds for the price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how cheap these are while still being good quality. And the color is so pretty!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these ear buds are excellent the sound quality is great and the best part is the batteries last over 10 hours of play time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great price, operation more difficult than other w

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Control taps on earphones are difficult to control

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JLab headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t last over a year since they start to malfunction one way or another.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Best you can get for the price.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price pretty good sound for the price you can't beat them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fit well, charged easily, and most importantly....the gave great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    J be Labbin'

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gotta love Jlab. Not wuite skullcandy, but great none the less

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    need not have bothered

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want ear buds that turn the volume up to an uncomfortable loud level and every time you use them, and you are tempted to rip them out of your ears and through them against the wall by all means get this pair. I hold my head perfectly still. and the volume rockets up on its own. I can't even tap the left ear fast enough to make it stop. I bought 2 pairs from Best Buy both do the same thing across multiple devices and users. It also pauses things randomly and skips. I know they are only $20 but come on if they wanted to save money leave out the tap functions all together. That would be a better option than this half butted attempt at implementation.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    All around great especially for price!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great sound and quality! Absolutely would recommend! Next I plan on getting the sport ones for my son!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    RayCons with much shorter lifespans.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you think you'll save money on these because you're not paying for AirPods or even RayCons for that matter, this isn't the move. While the controls are easy enough to get, sound quality is decent, and battery life is excellent (not to mention the USB charging cord is on the packaging which honestly make this a great all-in-one system), these things are prone to breaking pretty quickly. Two pairs already malfunctioning in two months of use don't paint a very good picture of their quality, which means anyone who buys these should be buying the warranty. Don't cheap out and just get yourself quality headphones if you use yours frequently. You'll be back in the store looking for another set WHEN these break.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Air buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, works fine. Has proven useful. Also convenient for travel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just what i needed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i needed. I like to use these while cleaning.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    STUPID

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see all these reviews about how great they are. FOR THE PRICE. WHO CARES. 14.99 sale and inwould not buy thek again. They’re just more chinese plastic for the landfill. They sound good sure. Surprise!! They fit badly. Are not very comfortable. Hold a good charge ok. Are kinda bulky yet easily dropped. Hmmm! They come loose in my ears constantly. Fall out regularly. Controls are terrible. Best of all, no way to turn them off without disconnecting them from bluetooth. Even better no way to turn them on again without dropping them into their charger. How stupid. They never get discharged so the charger is always depleting cuz they hace to live in their charge case to get them to disconnect. Idiots…

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    D9 not buy these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst product I’ve ever bought. They worked great for a while but after a a few weeks or a few months of use, they just decide to not connect, the left ear bud just stops working, and pairing the earbuds together is the skit complicated series of pressing this ear us 4 times and that earbud 6 times and then wait 4 minutes and then do a little dance. NO! Your product should just WORK. I bought TWO sets of these earbuds and the first pair the left earbuds just stopped connecting and now doesn’t play sound. The second pair just stopped pairing today and won’t connect to Bluetooth let alone pair to eachother. Terrible product that needs to be taken off the shelves immediately. Do not buy.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Heey memory,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit or model under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    Well worth the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for someone based on the reviews. They have a nice crisp sound and I can't imagine beating the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son and husband both had the same set and seem to love them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Constantly falling out of ears, very poor sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just bought these and they are constantly falling out of my ears, after only wearing them for 10 minutes they fell out of my ears at least 5 times, I even tried changing the size of the ear tips and that did nothing, these are very poorly designed. If you plan on doing any running or heavy workouts do yourself a favor and don’t buy these, they are by far the worst pair of headphones I have ever owned. I even tried changing the size of the ear tips and that did nothing. The sound quality is also very poor, with the volume turned all the way up I can still hear someone talking to me clear as day. Do not waste your money on these cheap ear buds, complete garbage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey cjh92,
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, support@jlabaudio.com or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a new unit under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    EARBUDS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LIKE THE PRODUCT EASE OF USE LOVE THE COLOR FINALLY FOUND A SET THAT FITS IN MY EAR

    I would recommend this to a friend