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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9605 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 479 Showing 9,561-9,580 of 9,605 reviews
  • Rated 5 out of 5 stars

    Best cheap earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excellent affordable wireless earbuds! I'm enjoying it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of wireless, could be a little louder, bass isn't that great, could be better, I guess for the price they're alright. A little disappointed, will prob go back to wired

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    A great buy for earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality for a portion of the price of high quality earbuds

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tinny don't sound good Hard to get in and out of case (slippery) The buttons suck, if you get a hair touch a button your movie jumps back to the beginning but if you try to use the buttons like the manual says no luck These are junk , it takes at least 4 tries to get both to pair

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Speaker blew 3 weeks in

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very loud at all. Right (controlling) earbud broke after about 3 weeks. Speaker blew. Would crackle to life if I tapped it but never came back fully.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. jlabaudio-conv

  • Rated 3 out of 5 stars

    Yiu get what you pay for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a simple oair if earbuds under 50 these are it but do not expect any sort of great sound when payin 30 dollars

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Don't buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Waste of money. The sound quality is horrible and volume is ridiculously low. Their customer support is very quick to assist and after troubleshooting they reccomend that I send a picture of the destroyed earbuds for a full store credit. This means there is no fix and their product is absolute garbage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, we have a 2 year warranty in case of any manufacture defects. We're sorry you are disappointed in our product but we always strive to make things right. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Too tinny

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too tinny for me. Even with an Android sound boosting app, these need additional bass.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Would go for their better ones instead

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very great compared to their other air wireless buds. The battery stopped holding after only a few months while the other ones are still working great after years of use. I also really dislike that these dont have the buttons, but hey they are 20 bucks cheaper than the other ones, so I guess 20 bucks is 20 bucks for some.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    So so

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for listening to music, but not for talking on the phone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Budd

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice. Automatically connects to the phone when taken out of the charger.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor battery life.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair ( misplaced the first one). I would have loved to give these earbuds a five, because I truly enjoy them. However after just 6 months the battery goes dead after about two hours. I would not buy these again.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great value..

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. would buy again......................

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    You should pass on these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These don't easily stay in your ear. They feel too large. Also had to return these twice because one ear bud wouldn't pair. I'd go with a better brand.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation. We always suggest trying out all the eartips for the best fit. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    NOT Good product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds broken! I used earplugs after charging 2-3 timew with my cell phone; now the right does not work, no blue light flashing or solid to state its charged. The left works (audio and turns down sound) but I need the right to turn up the volume. I tried testing and resetting as instructions states, no luck! And when you bend down, most likely the buds fall out, inspite of selecting 'correct' size end. My $20 spent is lost, do not buy this product!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    These are awful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They cut out constantly. They don’t fit in my ears at all, they just fall right out. Not worth $5.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,
      We offer options for all different ear sizes. Try all ear tips for best
      fit and proper seal. Our customers have had great success with our fitting tips, place the earbud in the ear canal and slightly rotate to adjust for best fit. You can always reach. out to our customer support team for help. -JLab jlabaudio-conv

  • Rated 3 out of 5 stars

    Ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t care for these. My ears are small and they didn’t fit. They kept falling out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    not very good ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    took forever to.get them to connect to my phone doesnt have a very long battery life and takes forever to charge them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    My view

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The material is kinda bad , the volume buttons don't work well sync problems..too small on ear's

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Bad quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought ones and did not work could never charge them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi,
      Sorry to hear that you are running into this charging issue. We've got you covered with a 2 year manufacturers warranty. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) when you get a chance and we can discussed getting those replaced for you. Thanks, JLab Audio Customer Support jlabaudio-conv