Customer Ratings & Reviews
- Model:
- EBGOAIRRWHTGRY82
- |
- SKU:
- 6396193
Customer reviews
Rating 4.3 out of 5 stars with 9605 reviews
(9,605 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Horrible quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right earbud stopped working on only my third day of use, with no external damage, no dropping of product, etc. I can only assume that the poor quality and cheap manufacturing caused them to break on the inside. Do not buy these earbuds, for 30 dollars they are not worth and are out matched by any other product on the market.
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Rated 1 out of 5 stars
Frustrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had for about 2 months. Right earbud is going out. I have to position it right in order for it to make sound and it's lower then the left. Mostly im just spending most of my time trying to fix it. That and it cuts out alot whenever I have my phone in my pocket. I literally have to hold my phone in my hand for it to play crisp.
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Rated 1 out of 5 stars
Earbuds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These things sound tiny. No base response to speak of whatever. Aren’t worth the cost of shipping or driving to return them
This review is from JLab - GO Air Pop True Wireless Earbuds - Teal
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
Rated 2 out of 5 stars
Mrs. Gramma
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to get out of the container! Sorry I bought them!!
This review is from JLab - GO Air Pop True Wireless Earbuds - Slate
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
Rated 1 out of 5 stars
No charge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it in December 2022, everything worked fine until two months ago, it only charges the right one. I thought I was connecting it wrong, but after checking it, it does not have a good magnetic contact to charge.
This review is from JLab - GO Air Pop True Wireless Earbuds - Lilac
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .So sorry to hear about the product you received. Please email us at support@jlab.com, and we'd be happy to help out.
- Cons mentioned:Volume
Rated 1 out of 5 stars
Improve The sound Volume
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is so low compared to all other earbuds
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio
Rated 1 out of 5 stars
You get what you pay for
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very poor. They sound shallow, and filled with treble... like an old clock radio. I didn't expect much for the price, but the sound quality is unacceptable, and makes these earbuds unusable.
This review is from JLab - GO Air Pop True Wireless Earbuds - Slate
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Rated 1 out of 5 stars
The prototype
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The $50 version of this product is great, but these are not. These are lacking several features that make them sit poorly in the ears. The stem that goes into your ear is missing is missing a slight extension that, with the other model, made you feel like you could push the headphone into your ear canal so it would stick. Because of this, these are never going to feel like they're going to stay in your ear. These are also a bit more square in shape and really don't seemed to be designed to fit anywhere in your ear comfortably and are missing the small rubber boot that came with the $50 set and really seemed to give you that extra bit of security for them to not fall out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey garrett,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Rated 1 out of 5 stars
Didnt last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One earbud stopped working after a few weeks. Also, there was never finger grips to put on the earbuds like ive seen onother brands. WIthout any finger hold they're too smooth of edges so they slip out of my fingers easily.
This review is from JLab - GO Air Pop True Wireless Earbuds - Teal
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
Rated 1 out of 5 stars
Randomly calls people
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the worst headphones i have ever owned. When you tap to pause music it instead calls a random number from your contact list. They took way too long to pair to a bluetooth device.
This review is from JLab - GO Air Pop True Wireless Earbuds - Slate
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration.
Rated 1 out of 5 stars
Save your money and buy something better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The earbuds were good until the left earbud stopped working after 2-3 months. I got a replacement pair, and not only did the left earbud stop working again after a while; both earbuds began emitting high pitched squeaking and hissing sounds as well.
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are so extremely sorry for the problems you have experienced and the inconvenience of having to work through these problems. We would love the opportunity to correct the issue. Please reach out to our customer support team for assistance. -JLab Audio
Rated 1 out of 5 stars
Disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 weeks of use. The right ear bud wont even charge anymore and dosnt respond to the carrier,no blue light even when plugged in. Jlab headphones are usually ok so I thought these would be fine as well. Nope. Quite disappointing
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Chel, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Rated 1 out of 5 stars
Cheap construction.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life fell to a third of original capacity within a month. Each earbud had a speaker grille located inside which dissolved and fell out due to cheap adhesive.
This review is from JLab - GO Air Pop True Wireless Earbuds - Slate
No, I would not recommend this to a friendRated 5 out of 5 stars
Buds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice. Automatically connects to phone when taken out of the charger.
This review is from JLab - GO Air Pop True Wireless Earbuds - Navy Blue
I would recommend this to a friendRated 3 out of 5 stars
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying the quality of the sound. My ears are kind of small so they do slip out of my ear from time to time.
This review is from JLab - GO Air Pop True Wireless Earbuds - Teal
I would recommend this to a friendRated 1 out of 5 stars
Don't waste your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Cheap quality. Cheap sound. Sounds like an echo. Not worth any penny spent on these. Equivalent to a purchase you can make in dollar tree store.
This review is from JLab - GO Air Pop True Wireless Earbuds - Slate
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Rated 1 out of 5 stars
The worst earbud product ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.By far the worst earbuds ever purchased. Left earbud completely stopped working 4 days after purchase complete waist of time. I will never buy jlabs products again.
This review is from JLab - GO Air True Wireless Earbuds - Black
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio
Rated 1 out of 5 stars
I don’t like it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Too big and I don’t like the color and is hard to take out from the case .
This review is from JLab - GO Air Pop True Wireless Earbuds - Slate
No, I would not recommend this to a friendRated 1 out of 5 stars
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Save your money ... trash ! 1 bud stopped working within a 3 days of purchase..
This review is from JLab - GO Air Pop True Wireless Earbuds - Lilac
No, I would not recommend this to a friendRated 1 out of 5 stars
Worthless garbage broke in a week
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after a week-- complete trash, dont waste your money
This review is from JLab - GO Air Pop True Wireless Earbuds - Navy Blue
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey guy1
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio







