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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 9605 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers value the excellent sound quality, good battery life, and snug fit of the product. They also appreciate its amazing price, ease of use, and reliable connectivity, along with a good amount of bass and lightweight design. However, some customers have noted that the volume can be a little low and there have been isolated issues with charging.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 480 Showing 9,581-9,600 of 9,605 reviews
  • Rated 1 out of 5 stars

    Horrible quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right earbud stopped working on only my third day of use, with no external damage, no dropping of product, etc. I can only assume that the poor quality and cheap manufacturing caused them to break on the inside. Do not buy these earbuds, for 30 dollars they are not worth and are out matched by any other product on the market.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Frustrated

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for about 2 months. Right earbud is going out. I have to position it right in order for it to make sound and it's lower then the left. Mostly im just spending most of my time trying to fix it. That and it cuts out alot whenever I have my phone in my pocket. I literally have to hold my phone in my hand for it to play crisp.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things sound tiny. No base response to speak of whatever. Aren’t worth the cost of shipping or driving to return them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 2 out of 5 stars

    Mrs. Gramma

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very difficult to get out of the container! Sorry I bought them!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    No charge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it in December 2022, everything worked fine until two months ago, it only charges the right one. I thought I was connecting it wrong, but after checking it, it does not have a good magnetic contact to charge.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry to hear about the product you received. Please email us at support@jlab.com, and we'd be happy to help out. jlabaudio-conv

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Improve The sound Volume

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is so low compared to all other earbuds

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    You get what you pay for

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very poor. They sound shallow, and filled with treble... like an old clock radio. I didn't expect much for the price, but the sound quality is unacceptable, and makes these earbuds unusable.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    The prototype

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The $50 version of this product is great, but these are not. These are lacking several features that make them sit poorly in the ears. The stem that goes into your ear is missing is missing a slight extension that, with the other model, made you feel like you could push the headphone into your ear canal so it would stick. Because of this, these are never going to feel like they're going to stay in your ear. These are also a bit more square in shape and really don't seemed to be designed to fit anywhere in your ear comfortably and are missing the small rubber boot that came with the $50 set and really seemed to give you that extra bit of security for them to not fall out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey garrett,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a new model under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Didnt last long

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One earbud stopped working after a few weeks. Also, there was never finger grips to put on the earbuds like ive seen onother brands. WIthout any finger hold they're too smooth of edges so they slip out of my fingers easily.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Randomly calls people

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst headphones i have ever owned. When you tap to pause music it instead calls a random number from your contact list. They took way too long to pair to a bluetooth device.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 1 out of 5 stars

    Save your money and buy something better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds were good until the left earbud stopped working after 2-3 months. I got a replacement pair, and not only did the left earbud stop working again after a while; both earbuds began emitting high pitched squeaking and hissing sounds as well.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are so extremely sorry for the problems you have experienced and the inconvenience of having to work through these problems. We would love the opportunity to correct the issue. Please reach out to our customer support team for assistance. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Disappointing

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 2 weeks of use. The right ear bud wont even charge anymore and dosnt respond to the carrier,no blue light even when plugged in. Jlab headphones are usually ok so I thought these would be fine as well. Nope. Quite disappointing

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Chel, we are extremely sorry about your poor experience. As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set if for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Cheap construction.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life fell to a third of original capacity within a month. Each earbud had a speaker grille located inside which dissolved and fell out due to cheap adhesive.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice. Automatically connects to phone when taken out of the charger.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoying the quality of the sound. My ears are kind of small so they do slip out of my ear from time to time.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap quality. Cheap sound. Sounds like an echo. Not worth any penny spent on these. Equivalent to a purchase you can make in dollar tree store.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    The worst earbud product ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the worst earbuds ever purchased. Left earbud completely stopped working 4 days after purchase complete waist of time. I will never buy jlabs products again.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    I don’t like it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too big and I don’t like the color and is hard to take out from the case .

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money ... trash ! 1 bud stopped working within a 3 days of purchase..

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worthless garbage broke in a week

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a week-- complete trash, dont waste your money

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey guy1
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email support@jlabaudio.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv