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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4.1 out of 5 stars with 1044 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers love the GO Work Wireless & Wired On-Ear Headset for its excellent sound quality, comfortable design suitable for all-day wear, and long-lasting battery life. The headset also receives praise for its reliable connectivity and lightweight feel. While the vast majority of users are satisfied, a few customers reported minor issues with device compatibility and the overall size of the headset.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,044 reviews
  • Pros mentioned:
    Battery life, Connectivity, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    The Headset works great

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless Connectivity: This headset uses Bluetooth for its wireless connection, ensuring a stable and seamless audio experience during meetings. Connecting it to my PC was a breeze thanks to its Bluetooth capability. Number Of Devices Connectable Simultaneously: This is particularly handy when I want to switch between my PC and smartphone without having to reconnect. Built-In Microphone: The built-in microphone captures clear audio, making my voice audible and crisp during virtual meetings. Headphone Fit: On-Ear The on-ear fit is both comfortable and secure, allowing me to wear them for extended periods without any discomfort. Adjustable Headband: This feature ensures a snug fit for any head size. I like the flexibility it offers, ensuring I get the best fit every time. Design Style: Telephone A nod to the classic telephone style, the design is both sleek and functional. Driver Size: The 40mm drivers deliver rich and clear audio, ensuring that I don't miss any details during my meetings. Environmental Noise Control: This feature is fantastic, as it reduces ambient noise, ensuring that I can focus solely on my meetings without any distractions. Sound Isolating: Although it does not offer sound isolation, the environmental noise control more than compensates for it. Battery Life: One of my favorite features! The 45-hour battery life means I do not have to constantly charge it, which is perfect for back-to-back meetings. Battery Charge Time: 2 hours. The rechargeable feature is cost-effective and environmentally friendly. Charging Accessory Included: Cable

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Help needed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked great in the beginning but now I either cannot hear my caller or they cannot hear me. Does anyone else have any suggestions? Is there an update?

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Debra, when you get a chance, please reach out to us either via email support@jlab.com or shoot us a call at 405.445.7219 Monday-Thursday between 8am-4:30pm p.t Friday 8am-2pm p.t so that we can assist with some troubleshooting steps for you. With love from the Lab! jlabaudio-conv

  • Rated 3 out of 5 stars

    Average Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for a four year old to use with his Kindle. They are good but maybe not made for the roughness of a four year old boy. The microphone broke off rather quickly.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DO NOT BUY. The bluetooth connection is poor. The headset stopped working within 2 months of purchase. Unfortunately, I cannot return it as it is outside the return policy.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    PERFECT

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! I work from home and with this headset it allows me to be away from my desk! Easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great headset!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My customers and vendors can hear me clearly and I can hear them! These are easily connected via Bluetooth or provided cord and I have had no problems staying connected the last week. These definitely make hands free phone calls from my work at home office far easier than using speakerphone and they are comfortable and haven’t made my ears hot like other over the ear headsets. Easy to answer and switch back and forth between calls and music. I use these for several hours a day and have yet had to recharge them. Definitely recommended if you’re on the phone a lot and moving around your office.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sucks! Don’t waste your time. I had high hopes but it was a disappointment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Connectivity issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't work for back to back meetings. Using MS Teams, when you finish a meeting and have to jump in to another one, it won't work. In order to make it you have to turn the headset off then turn it back on.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Pros mentioned:
    Battery life, Comfort, Connectivity

    Rated 4 out of 5 stars

    Great, inexpensive Headset for Teams Calls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of these. They work great for my home office. I primarily use for Teams calls. Although I have Apple AirPods and love them with my iPhone, with Windows 11, there are too many connectivity issues as I switch back/forth. Alternately, these headsets work great with Windows 11. I get multiple days on a single charge, I find them comfortable, and the audio quality for voice is more than acceptable. I give these a 4 star, instead of a 5 star rating, as they don't travel well, at least for me. I have broke my first pair, twice, carrying in my computer bag. So, I leave them hanging at my desk, when I travel, rather than risking breaking another pair.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Connectivity
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Better than I expected for sure

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! This is so comfortable that it surprised me. I've been able to use it during the work day and have no issues. Fits well and comfortably in the head/ears. It was so quick and easy to setup with laptop, iPad and phone. Easy to use as well. Having the option of using the cable to connect or use wireless is really nice. I love, love the mute red light on microphone. It's a great reminder to unmute. Sounds are clear and not muffled, whether I was speaking, doing zoom, or listening to music. I didn't have to charge it for a whole week. Good stuff.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset worked for 3 days and it sounded like mice were on the other end not people

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not long lasting

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst headsets. They have a desihn flaw and break easily on the ends. Look elsewhere.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    Do not recommend

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for work. Horrible static, bad connection & the person on the other line can hear an echo. It doesn’t seem like you can answer calls from the headset. Volume isn’t very loud.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset didnt work very well and was hard to hear on!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great for virtual school and home office

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed some decent headphones that were reasonably priced for my daughter to complete Zoom courses and for my occasional online meetings for work. These JLab Go fit the bill perfectly. They are very simplistic in that they are easy to set up, have good quality sound, are fairly comfortable, and are at the perfect price point. I have had zero issues with hearing in meetings and my daughter seems to do well with the classes she is in. When I have asked others about hearing me, they have reported that they are able to hear me very well with no major background noise. We have used these daily working at the computer desk and the battery has lasted a few days before we even thought of charging it. Overall, I am very satisfied with the quality for the price of these headphones. I would definitely recommend these for the budget conscious home office or home school.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Mic not working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mic alone not working, headset sound clarity is Better

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Please reach out to our support team! We're more than happy to troubleshoot and get you up and running again : )
      support@jlab.com jlabaudio-conv

  • Rated 1 out of 5 stars

    yuck

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything about this product was significantly below my minimum expectations

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Very solid Bluetooth headset

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid Bluetooth headset. I work for an organization that does primarily Microsoft Teams and we use it a LOT post Covid. My biggest factors are battery life, low latency, and sound quality. This headset ALMOST kills all of those. As someone who is somewhat neurodivergent, the low latency is a problem for me, and I do sometimes catch myself accidentally interrupting others due to the lag on this headset. I’ve tested it while directly hardwired to a very fast internet connection, so I know that’s not the primary factor. The construction here is very high quality and it’s quite comfortable. I have noticed that regardless of the apparent power status, the mute light will remain on if you leave this headset muted. This will eventually run the battery dead even though the headset appears to be turned off. I’m going to dig more into it to see if I can adjust this settings but this might be a quirk that keeps me from making this my daily use if they’re going to be dead constantly. Otherwise these are very well made and have high sound quality and I recommend them.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Quality!!! Broke after gentle use.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones until they broke after gentle use. The cheap plastic part broke on the headband right at earpiece. Not repairable. In the trash they go. Very poor quality.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    These are trash

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are trash. Do not recommend. They will not connect to TEAMS and stay connected and there is the “best yourself” mode that won’t stay turned off.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219. jlabaudio-conv