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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1482 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,482 reviews
  • Rated 3 out of 5 stars

    Long term use needs work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine until pieces started to break off. Overuse?

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked for short time...Not very durable for kid under 10.

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Good headphones for kids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for kids but not really for adults.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best quality. Hard to hear for my daughter.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 3 out of 5 stars

    Small

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought these for a 12 year old and they we're very small.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Only for a short use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are very cheaply made headphones for small children. If you’re looking for something that’s durable and last along time, these are not.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the product you received. Please contact us at support@jlab.com, and we'd be happy to resolve this for you. jlabaudio-conv

  • Rated 2 out of 5 stars

    Not good quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones were poor quality. After only a couple of days the headphone pads would come off and I would have to consistently take the headphones apart to put them back on for my child. The product was not expensive so I guess you get what you pay for.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointed in Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listening to headphones in the store is better than buying them online. I don't what I was thinking? Your headphones were inferior to mine. In fact, I was thinking about returning the headphones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Poor description

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones did not come with a charger or with any volume adjustment and more

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldnt buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in less then a week opened it up and the wires weres paper thin and were horribly connected

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, we are sorry to hear you ran into some issues with our product. Your purchase has a 2 Year manufacturers warranty with us, feel free to reach out to support@jlabaudio.com or chat via our website to take advantage. We look forward to speaking with you!

      #TeamJLAB jlabaudio-conv

  • Rated 5 out of 5 stars

    I can’t hear you.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Child loves them n she only 2yrs old she ignores us unless she’s hungry then she’ll yell even louder to get our attention

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Im not happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not pleased with the item. The volume isnt loud enough to hear anything. I hate i purchased it. I should've purchased the black one again. Smh

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit.
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Don't buy this

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my granddaughter and it did not sustain normal wear and tear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry to hear about the product you received. Please contact us at support@jlab.com, and we'd be happy to resolve this for you. jlabaudio-conv

  • Rated 1 out of 5 stars

    Doesn't work right

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two of these headphones. I ended up exchanging one because it stopped working the second day. The noise came in muffled. I tested the new one and it was working fine but then it stopped working and started making the muffle sound again. The other one that I did not exchange started doing the same thing. The headphones sometimes work and sometimes don't. I would not recommend buying these. I used these on a Chromebook and cell phones.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey nini,
      When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with a few options.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 2 out of 5 stars

    Do not recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones look cool to the eye, but are cheaply built. The performance is garbage, cant hear much of anything even with volume maxed out.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    POOR quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my daughter's schooling. They only lasted a couple months and the connection tip broke off inside her tablet. The school had a very difficult time removing the tip and threatened to make me pay for the school-issued tablet. Best Buy would not replace them and JLab would not respond to multiple attempts to contact them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 1 out of 5 stars

    good if you dont want loud headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphones aren't very loud, theyre a good size for kids, I wouldn't recommend for adults

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello eddie, When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may gather a bit more info as to your experience. We want to help you #FINDYOURGO JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    not comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    headphones worked but son (11yr) complains they are not comfortable at all and don't cover his ears. this maybe better for much younger kids imho

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, JLab carries a variety of products for kids. We have different products for kids of all ages. Perhaps our JBuddies Pro would be a better fit! -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Broken after several months

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it last September. However It doesn't work now.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      So sorry about this. Please email us at support@jlab.com, and we'd be happy to help. jlabaudio-conv

  • Rated 2 out of 5 stars

    Didn't last

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter and broke in less than 1 year of normal use. Nothing more to stay, disappointed in the lack of longevity.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help. They will be more than happy to assist. -JLab Audio jlabaudio-conv