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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1482 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,482 reviews
  • Rated 1 out of 5 stars

    Skip these, spend the extra money on quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so quiet that you cannot hear normal conversation through then. And the mic doesn't mute anything

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Ryan, I am sorry to hear of your troubles with our product. Please reach out to support@jlabaudio.com or via our live chat option so that you can take advantage of the two year warranty. Let's get you a new working set! jlabaudio-conv

  • Rated 1 out of 5 stars

    Need better details on description

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking for adorable headphones I picked these up only to find out their kid phones...would’ve been nice if that was stated on the BB webpage.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey chris29d
      So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you a different model under warranty.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 1 out of 5 stars

    No Happy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not a good prduct cord breaks easy and when you adjust the size to your top pice breaks

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    awful

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re so quiet and sound awful. Literally just gonna buy something different

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst mic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mic doesn’t work. Bought for distance learning and teacher asked my daughters to disconnect every time they needed to respond.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! If you have already tried adjusting the microphone settings in the video conferencing application she is using and have not had any luck, please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Don't waste your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These stopped working within a month of use. I do not recommend buying these.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey notthrilled,
      So sorry to hear of the troubles that you ran into with your JBuddies Studio Headphones. We do cover these under a lifetime warranty, and we'd like to get them replaced for you. When you get a chance please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t & Friday 8am-3pm p.t so that we may get you taken care of under warranty.
      Thanks,
      JLab Audio #FINDYOURGO jlabaudio-conv

  • Rated 1 out of 5 stars

    Kids JLab audio headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very disappointed with these headphones. Only one side of the headphones worked when I received them by mail.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear about your experience... We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Not worth it even if free

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 of these at different times. Both broke in the same spot. Trash !!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Crappy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was Really disappointed by these. From sound quality to material used to make.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheaply made

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap not made well at all, after only a couple of months one side sound doesn't work right, won't buy again

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Lab Audio - JBuddies Studio Wired Over-the-Ear Hea

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nope. This is the second pair I had bought for my daughter, they last about 2-3 weeks at best. Do not waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone lasted 3 days. Then it stopped working. Useless to us now.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Headset

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good quality. They broke almost immediately. Not good value.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    NO WORK

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    USED ONLY 3 MONTH IS BROKEN THE CABLE, I NOT RECOMMEND THIS PRODUCT

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Case, Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 1 out of 5 stars

    Not worth buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones broke less than a month having them.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry about your broken headphones. We'd be happy to replace it for you. Please reach out to our support team at support@jlabaudio.com. jlabaudio-conv

  • Rated 1 out of 5 stars

    Maybe defective??

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Maybe it’s manufacturer defect, the sound is scratchy. Returned.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality and very uncomfortable for a young student

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Low Sound Capability

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very low sound! Do not waste your money! Save up and buy something better.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, the JBuddies headphones have a volume limiter to protect kids from accidentally hurting their ears from high volumes. jlabaudio-conv

  • Rated 1 out of 5 stars

    Not happy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Low sound quality, it sucks, i replaced it as soon as i could

    I would recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Waste of Money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked for one week. Microphone stopped working and can only hear out of one ear.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you set up under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv