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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1482 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Comfort

    Rating 4.5 out of 5 stars

  • Value

    Rating 4.5 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,482 reviews
  • Rated 1 out of 5 stars

    Earphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter for school and They stop working in a week.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Not a good quality

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't last longer. Used only for a month and just stopped working.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Does not work

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work ..,......................................

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they broked really quick it was not worth buying them at all

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we're very sorry that the earbuds aren't working properly for you. Please reach out to our support team so we can make it right. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a road trip. Couldnt hear anything thru them

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    Blah

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound! Would not recommend, wish I could get my money back!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Can use for simple things

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad sound quality. Great for virtual learning. Pay for what you get.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hello,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a unit that you'll love.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Poor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very clear, sounds real staticky. Just poor quality

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi Sammy, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Cheap sounding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheap. Sound quality is horrible!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi, Please reach out to support@jlabaudio.com or chat with a representative via our live chat on our website. We can replace that item under warranty to get something more suitable for you. We look forward to speaking with you!

      Davian
      #TeamJLAB jlabaudio-conv

  • Rated 5 out of 5 stars

    Good quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear I enjoy this headphones Mainly used for listening music at home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for my son for school. They seem to be doing the job great and he likes them. He says they are comfortable and the volume is fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Granddaughter love's her headphone great qualities

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent replacement headphone for kids not expensive

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT HEADPHONES

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looks, price & works right out of the box !!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tamara Review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought this pair of headphones as a back up the Sony headphones I purchased, and some other headphones I purchase from another company. These headphones have a terrible sound, I have to put my music device up to the max to hear the music playing LOW. I realized these now the headphones are made for kids, and not an adult. Waste of my money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We appreciate your feedback and will use it to improve your experience. jlabaudio-conv

  • Rated 4 out of 5 stars

    Kool Ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My grands love them,the sound level is great n they're cool!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    cord not long enough

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these wanting a new set of headphones for my piano because my old ones broke, and bought these thinking they would be a good replacement, not realizing they had noise control. when I tried using it with the piano, I realized the cord was so short I either had to be way to close to the piano or the cord would be so tight I couldn't move my left hand to the higher part of the piano. I would have not bought these if it said how long the cord was, but that information is nowhere. even looking at the package the cord is hidden so I couldn't see the length. I returning these to get a different pair with the length of the cord in the first sentence of explaining what it is. in case you are wondering, cord is around 37 inches.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey marisa,
      So sorry to hear of your troubles. We are always here for you if you are ever in need of assistance. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may provide you with a few options/solutions.

      Kind Regards

      #TeamJLab Customer Support jlabaudio-conv

  • Rated 5 out of 5 stars

    Nice headset

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter needed these for school. They get the job done.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds so low..I could barely hear it..I tried contacting customer service couldn’t get through..

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 1 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No where in the original ad did I see these were for children with limited decibels. They were of no use to me.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv