Customer Ratings & Reviews
- Model:
- EBJBUDSAIRICONRBLK82
- SKU:
- 6344790
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
Customers are saying
Customers praise the JBuds Air Icon True Wireless Earbuds for their exceptional sound quality, long battery life, and affordable price. Many users find the earbuds comfortable to wear with the provided cloud tips, making them suitable for extended use. However, some users have expressed concerns about the fit of the earbuds, suggesting that they may not be suitable for all ear shapes.
This summary was generated by AI based on customer reviews.
NOT SATISFIED.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I followed the instructions in setting up but only one side works. It keeps repeating "Blue tooth connected, battery full, ready to pair" I just returned to work so I've been busy but mean to take them back!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Wouldn't recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Start with bad. Does not work for phone calls. Poor quality. Everyone i called couldn't hear me, would hear load static and echos. Only good thing is the bluetooth range for listening to music, podcasts ect.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have no innovation what so ever. After sale and 10 coupon, I made out like a bandate and that still was not enough for me to keep them. Would not recommend.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Earphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money one stopped working before I had them 3 months. Giving it a 1 star because you can't give a 0.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear about the product you received. Please contact us at support@jlab.com, and we'd be happy to resolve this for you.
Right earbud cuts out.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right earbud cuts out. Sometimes accompanied by white noise and squealing. Have to do a bit of fiddling around to get it to play sound. Thought I would give wireless headphones a try but I'm just going to go back to wired ones.
No, I would not recommend this to a friendWill no longer charge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these in November 2020 and have barely used them. They will no longer take a charge and are useless as of March 1st 2021. I would love to exchange them but that time has apparently passed.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Earphones are TRASH
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When talking on the phone with this Bluetooth I was told that it sounded like I was in a hallway with a loud echo and the earbuds would constantly go out and come back on. They are by far the worst I’ve ever had!
No, I would not recommend this to a friendFaulty
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just returned these. Had them roughly 2 weeks and the left earbud stopped working. Tried to troubleshoot and nothing worked. Overall when they worked I enjoyed them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
JLab Audio Air Icon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with the earbuds. Only used once since purchased. The person I am speaking with cannot hear me and says it is muffled and far away. Even after a full charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Worst headset ever..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish, i could give zero rating. Worst quality and does not worth it at all ..... just got busy in othet things right after u bought, else would have returned it...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab
Earbud review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this product, as soon as I opened them one of the earbuds was not working. Also very disappointed with their customer service at the Brownsville, Tx location.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this and we want to make it right! Please reach out to the JLab customer support team for help on this issue. They will be more than happy to assist. -JLab Audio
Rocks in your ears
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are heavy and hurt my ears. It feels like sticking rocks in your ears. Instead, go and buy JLab - Epic Air ANC True Wireless Earbuds - Black, they are awesome!
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're glad you like your Epic Air ANC! Please reach out if you have any issues with your Air Icon. -JLab
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty much the worst headset i’ve ever used. I had one of their more expensive models, each had the same issue they stop charging after about 6 months or less on one or both ear pieces.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of.
We want to help you
#FINDYOURGO
JLab Audio
Not a good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Getting them to sync is a pain and the sound quality is not good. I would not recommend purchasing these. If you want them you can have mine...
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi Watcher,
Sorry to hear that your Icon's are not syncing properly. Please give us a chance to try and troubleshoot the issue. Either way, we've got you covered with a 2 year manufacturers warranty. Please send us an email (support@jlabaudio.com) or give us a call (405-445-7219) when you get a chance and we can discussed getting those replaced for you. Thanks, JLab Audio Customer Support
DO NOT WASTE YOUR MONEY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product 2 days ago it doesn't work now and I can't return it because it's impossible, I tried to call, I tried to go to store its just scam. This thing last just 2 days
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello jonah,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you into a new unit.
Kind Regards
#TeamJLab Customer Support
Fail
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son saved his money and was happy to see these earbuds at an affordable price. But the product is no good it hasn't even been 30 days and one of the buds no longer charge.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi LadyT, we are very sorry that your sons expectation were not met. Please contact our customer support team so we may make it right. -JLab Audio
Stopped working one day after return window
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left one stops putting out sound at random. Minimal searching shows this is a common problem. Shouldn't even be on store shelves considering this.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are extremely sorry about this! As always we have a two-year warranty on all Bluetooth products and would be able to exchange for a new set for any manufacturer issues. Please contact our customer support team for help. -JLab
When they work the sound is good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible investment. Hard to operate. Controls work through taps...if taps are not perfect things go haywire. DO NOT PURCHASE THESE. Many better options in the same price range.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hello,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you taken care of under warranty.
We want to help you
#FINDYOURGO
JLab Audio
Not worth 5 dollars.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The J stands for junk. Bad controls. Battery was dead during setup after charging all day. None of the tips fit and the earbuds all out.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
OMG dont get
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worst earbuds. calls would go in an out and people on the other end say im talking far away. you need to go far away from this product.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab