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Customer Ratings & Reviews

Model:
EBJBUDSAIRSPRTRBLK82
SKU:
10928799
Your price for this item is $46.97
The comparable value price is $69.99

Customer reviews

Rating 4 out of 5 stars with 2883 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

77%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 2,883 reviews
  • Rated 1 out of 5 stars

    Maybe just a bad pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The 1st pair of these i bought worked great but these suck! They dont charge well and they are not as loud. Taking them back

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we're very sorry that the earbuds aren't working properly for you. Please reach out to our support team so we can make it right. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Description Inaccurate

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought because of ear hooks but package did not indicate that they do not operate independently. Left lowers volume, right raises volume. It also advises to use the right bud if only using one.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Jenn,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a model that will better fit your lifestyle.
      We want to help you
      #FINDYOURGO jlabaudio-conv

  • Rated 2 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These things are not very good!I got some Dr Dre beats reconditioned from the site and I haven’t got them to work either.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 2 out of 5 stars

    Poor Sound Quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    JBuds has low sound quality. It's not worth the pricing point that it has.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again. jlabaudio-conv

  • Rated 2 out of 5 stars

    Hurts my ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are not adjustable. If I force it into my ears, then my ear hurts; if not, then the sound quality suffers. Too bad I can't return them now!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Not For Me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality! You may like them if sound quality isn't important for you!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Thanks for taking the time to send us your feedback. JLab strives to ensure you have the best experience possible. We have noted your concern and forwarded it to our Product Support team for review and consideration. jlabaudio-conv

  • Rated 2 out of 5 stars

    YOU GET WHAT YOU PAY FOR

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    YOU GET WHAT YOU PAY FOR ..... YA KNOW...... JUST NOT SATISFIED. TOO MANY GLITCHES AND NOT ENOUGH ENJOYMENT. TOO MUCH FRUSTRATION....

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 1 out of 5 stars

    none

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good comfort around the front of my ear and the sound was poor the volume could not go high enough to please

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Low grade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On the lower end of headphones I’ve used. You can get far better quality for this price. They didn’t sound that great and had a poor fit.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab jlabaudio-conv

  • Rated 2 out of 5 stars

    Great sound, but I can't be heard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not reccomend for the voice option, as it doesnt work the best. I'm all the time being told the other end cant hear me when I'm speaking louder than normal in a quiet environment.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey Tony,
      So sorry to hear of the issues that you are encountering. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running with a replacement unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    sound no good for me

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the stupid feature that allows you to "hear" stuf fin the environment creates a hollow , echo sound quality in the buds. didn't take me 5 minutes to return them.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Second time buyer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for running. This is my second pai. The first ones had charging issues after 2+ years

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these headphones on 4/25/22. Only wear them running or at the gym so at most 4-5 times a week, for a few hours at a time. By 6/3/22 not even two months later, the right earbud is completely dead. No detection, no sound. Paid almost $60 for a product that couldn't even give me two months of usage.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worse thing ever. they didn’t work. wouldn’t sync up or even sync to my phone. did absolutely nothing. what a waste of money.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey JackJack,
      We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you back up and running under warranty.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The buds would not pair with each other. Could not figure out what was happening. Only one would pair at a time

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Don't Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These worked great until they didn't. I had them for 2 months before the audio started cutting out, and eventually not working at all. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Phenomenal price point | Feature packed but...

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these retail for these wireless earbuds are great. When you start to look past the price and start to consider everyday usability, quality, and sound this is when you see a couple small downfalls that detract from the still great value. This is not my first pair of wireless earbuds (Those are the Jabra Elite 65T which this product competes with) so I know somewhat what works well for earbuds and what doesnt. Overall I love several features the JLAB offer like the charging case with a built in USB dongle, adjustable sound quality without an app, and the fact is uses the latest version of Bluetooth. However there are also items I dislike that go with several of the pros like the fact the right earbud is on the left side of the case and the vice versa plus the touch controls to access that sound quality feature is almost impossible to remember/perform correctly. Ill try to list descriptive pros and cons down below to go over everything I have found. The sound quality is again good for the price but I have noticed a few minor downfalls. The first is the occasional static/noise cancelling/interference noise that comes from the earbuds on more quiet songs or sound settings. I am not sure what it is but I have heard it on other noise cancelling headphones. It isnt a deal breaker by any means and frankly unless you are in a quiet setting it might be heard to notice but it is there from time to time. The next is something that might be limited to my earbuds which is seemingly a slight rattle/distortion of the right earbud on certain frequencies. This is something that bothers me more than the first item mentioned above and is something I might have to try and warranty. Other than these things the earbuds have a good amount of bass when they are seated correctly in the ear. The treble isnt amazing at higher volumes but I am not an audiophile by any means. I would say the average person would be very satisfied with the overall sound. Lastly I would like to go over the touch controls. The touch controls are something that shouldnt be on earbuds. Other than the one touch volume up and down the rest of the touch controls are not only hard to remember which side does what and how to do it but can be frustrating to operate. Missing just one touch of the two or three on one earbud can allow for an incorrect selection or an extra tap you didnt think registered again doing something else you didnt mean to do. Probably one of the biggest love/hate items on these earbuds. The Jabra for example have actual buttons but not as many controls from the earbuds. Pros: - PRICE! - Charging case with built in USB - Bluetooth 5 - Sport Style Earbuds (Stay in ear) - IP66 Rated - Great range with compatible Bluetooth 5 device - Battery Life/Charging Case Cons: - Earbuds are opposite side of ear they go in while in case - Touch controls can be hard to use/complicated - Sport Style Earbud (Tricky to get in ear/requires two hands) - Call Quality Overall would definitely recommend as an option to someone on a budget or who needs a pair of wireless earbuds that can withstand some of the elements.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TOO TIGHT!!!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost my Bluetooth and choose this product to replace it. Bad choice for me. It really hurt my ear (I only wear one most of the time). I had to return it.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about the problems you've experienced with your earbuds. This is very unusual and we wish we could've assisted you while you still owned them. In the future please know our customer support team is always available to help with issues regarding our products. -JLab Audio jlabaudio-conv

  • Rated 1 out of 5 stars

    Don't Buy - Very disappointing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear headphones are terrible! They struggled to sync and stay connected. While running one would frequently disconnect and say "good bye". They would randomly shut down, "good bye". Sometimes I would have sound from both but generally just one. If you got them connected to your watch, they would automatically shut off in a few minutes. Very cumbersome to use. I returned them and purchased a pair of bluetooth headset from a competitor; MUCH better product!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Good and bad

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them in June. And the right one has stopped working. It says its charged but when i take it off charger it will not turn on!

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, 
      Would you mind contacting our customer support team? We understand any frustrations you may have.  If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST.  They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty. 
      -JLab jlabaudio-conv