Customer Ratings & Reviews
- Model:
- EBJBUDSAIRSPRTRBLK82
- SKU:
- 10928799
Rating by feature
- Value
Rating 4.1 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Ease of Use
Rating 4.1 out of 5 stars
to a friend
Sound quality is poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cannot hear phone call properly due to the volume on the ear peice is very low and connot turn up
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hy Zafar,
So sorry to hear of the issues with the buds, our sincerest of apologies for the troubles. We do cover all of our bluetooth products with a 2 year warranty. When you get a sec, please reach out to us either via phone Customer Support VIP Help Line: 1-405-445-7219 or email us at [email protected] So that we may get you into a new unit under warranty.
If you have any questions or concerns, please do not hesitate to reach out. We want to help you #FINDYOURGO.
Lots of noise
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can hear all outside noises. And if you are on the phone people hear noise in the background. I will be returning these
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, in your product package you will find 3 different size tips, try out each and find the one that best fits. Then, when placing the buds in your ear give them a slight twist away from your face. The proper fit is key to a great listening experience. However if you feel like your headphones are oddly quiet please reach out to our support team. Something may be wrong with your pair and we can help you start a warranty claim. -JLab Audio
Noise
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is good for a deaf person. When you make a call. They can hear eve in the background
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey fefe,
So sorry to hear of the troubles that you have run into. We do cover all of our bluetooth headphones for two years under warranty. When you get a sec, please reach out to us via email, [email protected] or via phone (405)445-7219 m-thur pst fri 8-3 pst so that we may get you taken care of under warranty.
Kind Regards
#TeamJLab Customer Support
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The left one doesn’t work and my dad has had terrible time with them. Going to return
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, please try troubleshooting to pair both earbuds together.
1. Put the earbuds inside of their charging case
2. Unpair them from your Bluetooth device.
3. While in the case, tap each earbud sensor 4x quickly, one at a time
4. Take both buds out of the case keeping them within 2 inches of each other
6. Pair them to your device's Bluetooth. If you have any questions or concerns, please do not hesitate to reach out.
If that does not work please reach out to our customer support team so they can help solve your problems and make it right. -JLab Audio
Misstep
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Your store shelves were pretty much empty although you did have it in stock. Waiting 15 minutes for assistance than waiting in al long line to check out. YOU GUYS ARE BETTER THAN THIS!!!
I would recommend this to a friendBrand response from JLab Audio Team
Posted .We appreciate your feedback and will use it to improve your experience.
No no no
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality was horrible and and not loud at all . I didn't pay much and didn't get much .
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey CarlosR,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty.
We want to help you
#FINDYOURGO
These headphones are garbage.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money on this things. I bought a pair in January, they started to give me problems during the first use. Every time I sweat, they stop working. About a month in, the left ear can only keep a charge up to 30 to 60% and will die 2 minutes into my work outs. Long story short, I had to return them for a refund.
No, I would not recommend this to a friendneeds more volume
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unable to hear with surrounding noise. fine in a quiet room.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thank you for the feedback! Rest assured that our product team is taking feedback seriously and are working hard to improve our products and services.
only connected the right ear. could never get the
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only connected the right ear. could never get the left ear to connect.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab
Not the best.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can only have one on at the same time because they give an effect of being in a tunnel. I'm not a big fan.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? I can understand how that issue is very annoying to deal with. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab Audio
Did not like
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hated these, returned them volume was not loud enough when cutting grass.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio
Not as good as they look.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife had these for about a month and they just quit working. Sound quality was also not very good.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there,
Would you mind contacting our customer support team? We understand any frustrations you may have. If you reach out to the support team via our website--or email support@jlabaudio.com or phone (405)445-7219 M-F 9-4:30 PST. They would be more than happy to speak with you and troubleshoot your issue. All bluetooth products have a 2 year warranty.
-JLab
Okay
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can hear yourself talk through the headphones, not ideal could be a setting I haven't found. Other than that there good.
No, I would not recommend this to a friendDon't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get 3 pairs and still don't work. Dont purchase any of the JLab ear phones
No, I would not recommend this to a friendBad move
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is horrible I’m so disappointed I purchased these. I wish I could exchange them.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Not Reccomended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Left earbud broke and stopped working within a month. Even with customer support they were unable to get it working again. Would not recommend a Jlabs product to anyone.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Thank you for bringing this to our attention. It is always our goal to deliver a great experience, and we feel gutted when we don't succeed. We will use the feedback to improve and prevent this from happening again.
No good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very low volume hard to control tapping not working correct
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hi there, you may find that the sound is better when you try different ear tips, give them a slight twist when placing in your ear, and switch between EQ settings. If this doesn't help, please reach out to our customer support team to assist you. -JLab
Bought new and had issues after about 45 days.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was Just okay. Purchased them right before Christmas and they had audio issues about 30-45 days later. They started to echo, people on the other end of phone calls were telling me they couldn’t hear me very well. Overall wasn’t pleased with this brand and won’t be purchasing again. Good thing I got the protection plan which is the ONLY thing I’d recommend if you’re thinking of purchasing.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .Hey MrSmith,
We are very sorry to hear of the issues that you have run into. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you a new unit under warranty if need be.
We want to help you
#FINDYOURGO
Lab earbuds
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for with these. Cheap earbuds and cheap quality. Not worth buying.
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're very sorry to hear that your experience has not met your expectation. We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab
Ear buds
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work that well! After two weeks one of them went out
No, I would not recommend this to a friendBrand response from JLab Audio Team
Posted .We're sorry to hear you're experiencing this issue, but we're here to help. For assistance, please email support@jlabaudio.com or call 405-445-7219.