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Customer Ratings & Reviews

Model:
EBJBUDSAIRSPRTRBLK82
SKU:
10928799
Your price for this item is $46.97
The comparable value price is $69.99

Customer reviews

Rating 4 out of 5 stars with 2883 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

77%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 142 Showing 2,821-2,840 of 2,883 reviews
  • Rated 5 out of 5 stars

    Great customer service from JLab

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had two pairs of these earbuds and they're fantastic. However, both pairs quit on me; the first died after 1 year +, the second after only a month. The second time I contacted JLab customer service, and they immediately gave me a coupon code for a replacement set, no questions asked. They even paid to upgrade the product to ensure that I had a good experience the replacement earbuds. Although I'm not happy with the reliability of this brand so far, I'm more than willing to stick with them because the product itself is great and now I know that the company will quickly fix any reliability problems.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Comfortable and Great Sound

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easily the most comfortable ear buds I have used. The default tips worked best for me, but there are many options in the box. I think because of the loop around the ear, there isn’t pressure where the earbud connects. This might just be my ears, but I really find these to be comfortable to use for hours at a time. The sounds is excellent for such a small device. The built in EQ can also help customize the sound to your preferences. The battery lasts around 6 hours, and it is nice that you can charge them for an hour of use in about 15 minutes in the case. The case has an attached flat full size usb male connector that folds and snaps into the bottom of the case. I’d prefer a usb c connection, but this works well. The controls take a bit to get used to, but there is a nice quick reference on the flap of the box. I kept that in front of me for a couple of days use, to help remember them. Tapping the earbuds is nice, too. You don’t have to press which can be uncomfortable in earbuds. The “Be Aware” audio is a great feature. A triple tap of the right earbud allows you to hear the surroundings through the microphone. The only things I don’t really like are that you can only use the right earbud alone, and range has been a little short for me. Another pair of earbuds I have allows a slightly longer range before cutting out. Overall, these are great, though and I’d easily recommend them.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Solid performance, innovative function

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using this for a week now and I'm pretty happy with the headphones. At first I was skeptical that I'd lose one or the other of the pieces making it useless, but the ear pieces are big enough that they're easy to keep track of. Also the docking case is a great idea. It makes it even easier to find the headphones, and it even keeps them charged! It would be nice if the case were a brighter color or had some color accent to it because it is hard to see the case in my computer bag, so I have to hunt for it every time I want it. The storage and charging case has a cool USB flipper on it -- it's a reversible USB adapter on a short rubber extender, so you can plug it into a USB port without worrying about whether it's upside-down. Sometimes it's a little tricky to squeeze it into a USB power source because the flipper isn't very long. Still it's a great idea. What was really cool was that you don't have to hunt for buttons to operate the headset. They came up with a clever tap system -- you single, double, or triple tap on one or the other of the ear pieces to navigate the features. It takes a little while to memorize how to access the functions, but it's worth it. I was also surprised that my aim wasn't great, so I had to practice tapping on my ear to learn how to consistently tap the right place on the ear piece. It comes with several different ear plug choices. Try them all. It even says so. The sound quality is dependent on how well that plug fits your ear. When I tried the default set, it was comfortable but I got no bass. I tried each set and the big ones fit me best and produce the best sound. There's a choice of 3 eq settings -- flat, bass-boost, and their signature style. The 3rd one boosts bass and vocals, and it's my favorite. It would be nice if there were a "loudness" feature that boosts the bass proportionally when listening at lower volumes. The battery life is good. I've used them for up to 5 hours straight with no battery issue. I popped them into the charging case and they were fully charged next time I grabbed them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BLUE TOOTH HEAD PHONES

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THERE A BIT TRICKY AT FIRST BUT THE SOUND AND COMFORT MAKE UP FOR IT

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Great battery life and sound quality, some issues

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had pretty good luck with previous JLAB earbuds, and while this set of JBuds Air Sport True Wireless In-Ear Headphones is no exception, it does come with a few issues. The sound quality and battery life make this a solid option for users with an active lifestyle, but be wary of a few things before buying. The first of these things occurred right out of the box. The JBuds are stored and charged in a sleek (albeit somewhat large) pillbox-style case that has its own USB charging cord, which is nice - except that when you open the case, the headset is placed backwards, as in the right headset is on the left side, and the left headset sits on the right. Not a big deal, right? Just turn them around and open the case backwards - well, no, that's not very ergonomic having to reach over the lid. Most likely due to the design of the headphones needing to consolidate case space, right? Well okay, great, but it is jarring each and every time I have to use them nonetheless. I'm constantly having to recalibrate myself to pick the opposite side for each ear and often times searching for the "L" or "R" for confirmation. Not a great start. On the other hand, once these things are on your ears, you're flying. Listening to music and podcasts sound great with the JBuds. Syncing with my Android phone was a cinch, and I was up and running in no time. The JBuds are comfortable and they feel very secure. Using them during several workouts and runs, I have confidence these will stay put, and the sweat resistant feature, while a must in my book for all activity-based headsets, is a big plus. It also comes with four size options to custom fit your ears. And above all, the battery life is excellent for true-wireless style headphones. These are advertised with 6 hours of playtime and another 34 hours of stored charges with the case. I've found that after a week of several tests of continuous use, this is a pretty accurate benchmark. The battery life to me is its best feature. The headphones are not without a few other issues. The touch controls are confusing to the point where I generally avoid using them if I can. Which is fine, except at times I will accidentally touch them while adjusting the headset which causes an unintended action, be it a volume change, an unintentional rewind or skip through, etc. This happens far too often to ignore. Answering phone calls with this headset is also a chore, since the person on the other end would consistently have issues hearing me, either due to background noise or what was once described as "really hollow, like you're at the bottom of a pit." Could be better on that front. Overall, there is usually some good and bad with most wireless headphones, whether it be comfort, fit, battery life, sound quality, design, or features. JLAB's JBuds Air Sport headphones are not perfect, but the battery life, fit, and sound quality allow me to recommend them as these features outweight some odd design choices and the touch features. All of these are important things to consider when making your purchasing decision and to me, the JBuds are worth the buy. Full disclosure, I received this product for my honest, unbiased opinion.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds but they only last about 12 - 18 months. Warranty definitely a must

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice, sounds good, could be louder, I'll give it 7 out 10

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    JUST OKAY

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out of the box I loved these but after using for a while there are a few things that bother me so I will most likely not be using these for casual listening but religate them to strictly workouts or fishing. First the good news: + Priced under $70 is good considering they are bluetooth and rechargable. + You can adjust settings without smart phone with taps to sensors on body of earbuds. (also a con, see below) + Decent custom fit with provided rubber eartips + Easy Bluetooth pairing + Great carrying recharging case with built in USB cable (also a con, see below) + Long battery life Now the bad news: - Tap controls can be frustrating as you can easily change settings while adjusting fit - The right ear only option might not work for everyone - The learning curve on controls takes some getting used to - They became uncomfortable to wear for longer durations as the earclips would dig into the top of my ears. I would like to see the retaining clip softer and adjustable - The built in USB cable only about 3" long might not be convenient to connect to a charging adapter and can only use a max 1A output adapter If you are looking for a relatively cheap set of earbuds for workouts you might want to give these a shot but for anything other I'd go with another (and probably more costly) option.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Meh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds wear and sound like a $30 pair. They quickly become uncomfortable after just a minutes wearing them and the sound is pretty poor quality. I only hung on to them because I use these for exercise and they do hold on really well and they are light. Other than that, not impressed.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this! Let’s have you reach out to our support team. They will be more than happy to help you. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Holds up to heavy use

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these 3½ years ago and I've used them every single day. Usually for hours. They're holding up great. If they ever break ill be buying another pair of JLabs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Functional for workout!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is honestly quite average, but the battery lasts long enough, and the ear clips really help keep them stay on during intense work out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so great for working out. Did not have a problem with them slipping out. The best feature for me is that is comes with cloud form ear buds that are like memory foam for your ear. I always have such a hard time finding ear buds that comfortably fit my ear but these fit great!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Connectivity issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy these. I've had them for a little over a year and I'm replacing them with a different brand. The fit is good, the sound quality is ok, but the connectivity is complete trash. These things disconnect constantly. You'll go from both working to one working and back to both multiple times a minute. It's infuriating. The app is pretty terrible too. Save your money and buy a different brand like I'm about to do.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're sorry about the earbuds you received. Please contact our support team at support@jlabaudio.com. We will help you get a replacement. jlabaudio-conv

  • Rated 2 out of 5 stars

    Bot great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited for these airbuds but they are a disappointment. I plan to take them back. They do not keep a consistent charge for more than a couple of hours. They easily unpair if you have to take them out your ear, which is ok, but it is a pain to repair them. Typically get unable to pair and have to restart phone for them to pain again. I get alot of feedback with these earbuds. Overall I am not impressed. I bought a 20 pair from amazon that worked better than these. It's possible I got a bad pair, but I will be taking them back. I also bought them 1/2/2021

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey there, I think its very possible that you got a defective pair. With our warranty we can look into sending you a replacement pair. Please reach out and we'd be happy to help. -JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Great Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 Jlab Air Sport earbuds Jan., 2021. They both met our expectations and worked well. We began having difficulty syncing to Bluetooth after a few months and at 6 months I contacted Jlab Support. After trying their recommendations without success, they gave us 100% CREDIT FOR REPLACEMENTS ON THEIR WEB SITE. My BESTBUY STORE provided the receipt/proof of purchase that I no longer had. Any product from any supplier can have some failures. It's how they responded and backed their products that is important to me. I RATED JLAB AS 5 STARS for how their support team handled our experience.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Right head phone quit working a week after purchas

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased and owned these for approximately one week. The sound quality is good not great and the fit is comfortable. About one week into owning the head phones the right one quit working and refused to turn on. I made sure to clean and dry them before putting them back into the charger, I would say they aren't worth the risk.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      We're very sorry to hear that your experience has not met your expectation.  We would love to learn more about your experience as it's hard to give any tips on how to address your issue with the information provided. Our customer support team is ready and willing to help if you reach out to them. -JLab Audio jlabaudio-conv

  • Rated 2 out of 5 stars

    Good WHEN working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would be an awesome pair of headphones if they stayed working. The left earbud constantly disconnects, the ear phones will both disconnect or get static even if my phone is 2 inches away sometimes, and the touchpads on the side are useless and impossible to use properly. They worked great for the first two months and now its about 50/50, save your money and buy a different pair.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hi there, we are very sorry about this and we want to make it right! Please reach out to our customer support team for help on this issue. They will be more than happy to assist. -JLab jlabaudio-conv

  • Rated 5 out of 5 stars

    Music to my ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are good and comfortable on the ear. I could wear them all day.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Killed my ears!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried these for two workouts, roughly 3 hours of use. I have used Bose, Jabre, Beats, and Jaybird in ear style buds without ever experiencing any type of ear pain. The design of the JLab began to cause discomfort for me in about 10 minutes. For me, it isn't the actual part that goes into the ear canal but the hard plastic above it that presses on my outer ear. The other thing I hated with these particular headphones was the user interface. The touch, tap, long press, etc is absolutely terrible. Maybe I'm old school and need buttons....dunno. I only used them for two workouts, but it seemed to be pure chance/luck if they actually did what I wanted ie. volume up, down, pause, etc. For many, one of the appealing aspects of these headphones may be the safety feature of being able to turn on the ability to hear your surroundings. This too is a joke. This feature is nothing more than a microphone that you turn on or off. It doesn't seem to help too much with hearing ambient noise but makes it very awkward if you want to talk to someone while wearing them. Imagine using a microphone hooked directly to an ear piece you are wearing. I would definitely not recommend these to anyone. I returned them today and went all in for the wireless Beats. Granted, the Beats are 3X as expensive but they are at least 10X better, in my opinion. The comfort, sound quality, and user interface don't even compare. Do yourself a favor and just spend more now; your ears will thank you.

    No, I would not recommend this to a friend
    • Brand response from JLab Audio Team
      Posted .

      Hey wade,
      So sorry to hear of the multiple issues that you had with your jbuds air sport headphones. Maybe a different unit would fit your lifestyle better. We do cover our Bluetooth headphones with a two-year limited warranty. When you get a chance, please reach out to us either via email [email protected] or shoot us a call at 405.445.7219 Monday-Thursday between 8am-5pm p.t Friday 8am-3pm p.t so that we may get you into a different unit.
      We want to help you
      #FINDYOURGO
      JLab Audio jlabaudio-conv

  • Rated 5 out of 5 stars

    Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product excellent quality and great design

    I would recommend this to a friend